During our two night stay at this hotel things went array at every turn. Our room looked old and the king sized bed had a mattress from c. 1980s.
The Pool and hot tub area is falling apart and the chemical levels are only checked once a day. I know this because when I went to the front desk to complain about my bathing suit being striped of it's colour in the hot tub- and my sliver necklace got so tarnished that i had to get it re-plated (and this was not a mineral pool) she insisted that it was checked once a day.
This is an entirely unsafe practise- pools need constant monitoring. The levels of what ever they were using (assuming chorine and bromine?) were at a hazardous level to people- especially young children.
We ate at the restaurant at the hotel and it was terrible service- only because they were understaffed by about half the servers. Our waiter complained all night- very unprofessional.
The TV in our room lost the ability to play sound and about half the channels, and the bathroom was very cramped.
I never heard back from the manager about my ruined suit or any follow up to have the pool levels checked. Overall a terrible experience at Lake Louise Inn- way too much money for the terrible service and amenities.
- Official Description (provided by the hotel):
- Lake Louise Inn has the perfect guestroom or suite for your Rocky Mountain getaway. All guest accommodations provide the comfort and convenience of modern amenities like FREE Wi-Fi in a beautiful and rustic mountain setting. Individual room and suite styles may feature kitchens, balconies, patios, fireplaces or Jacuzzi tubs. You can also take in the spectacular mountain scenery through floor to ceiling windows as you relax and unwind in our heated indoor pool and whirlpools. Guests can also enjoy our many dining options, from cozy fine dining at Legends Restaurant to delicious pub style food at Explorers lounge. ... more less
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- Also Known As:
- Lake Louise Hotel Lake Louise
- Lake Louise Resort
- Lake Louise Bed Breakfast
- Inn Lake Louise
- Lake Louise Hotel Banff
- Lake Louise b&b