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“great location and value”
Review of Mountaineer Lodge

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Mountaineer Lodge
Ranked #4 of 5 Hotels in Lake Louise
Reviewed 6 November 2013

We were lucky enough to be travelling through the Rockies during the shoulder season and almost had the whole place to ourselves, including the lake!! Used the lodge on two occasions as a mid way stop over on our 2 week trip and it was just perfect. Complementary breakfast was sufficent and included tea/coffee, toast, fruit, creal and yogurt. All in all this was a perfect spot.

Room Tip: First level as access to second level is via stairs.
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  • Stayed: October 2013, travelled with friends
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Thank Kaiser_Jonty_Geelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountaineer L, Manager at Mountaineer Lodge, responded to this reviewResponded 14 November 2013

Thank you Kaiser_Jonty_Geel for taking the time to share your stay experience at the Mountaineer Lodge. We feel lucky too to be in the Canadian Rockies, such a beautiful place. We are thrilled that you enjoyed your stay and breakfast. Visit us again soon!

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1,166 - 1,172 of 1,472 reviews

Reviewed 30 October 2013

Very unprofessional Staff. Did not provide the room with microwave. Even though we asked and want to pay extra. They had rooms available but asked us to contact Booking.com if we want to change room. Very poor service. We had to eat cold and almost frozen fried chicken. Did not even help us to use kitchen microwave. Too pathetic. Will never stay there and never recommend.

  • Stayed: October 2013, travelled with friends
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Thank 598yahamatahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountaineer L, Manager at Mountaineer Lodge, responded to this reviewResponded 14 November 2013

Thank you 598yahamatahir for sharing your comments. We are disappointed and saddened that did not receive the service or solution you sought during your stay. It is not our practice to defer you back to the method of booking. Our standard is to do whatever we can to resolve any issues and ensure that our guests are satisfied. Your comments have helped me with training of our staff and ensuring that our service is personal and top notch. Sorry you will not be returning to stay with us again.

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Reviewed 28 October 2013

My partner and I were travelling around BC / Alberta in an RV and needed a bed and bath for the night and whilst near Lake Louise saw Mountaineer Lodge.

Great access to the car park for the RV so stopped and asked about availability and rates.
The receptionist was not very helpful, uninterested and I felt like we had interrupted whatever she had been doing previously. No offer of help with luggage, suggestions for dinner, newspaper or wake up call etc... We asked her about the spa which we saw from the reception desk she told us that it closed at 10PM (It was now 9PM) and didn't re-open until 10AM "But check-out's at 11" - I didn't feel we were made to feel welcome at all, little hospitality.

We tried the spa and it has steam room and jaccuzzi. The jaccuzzi wasn't working!!! But nice area and could exit from this area straight onto our bedroom floor.

The room (despite being told we were checked in to a Queen bed room had 2 King beds in) was large, had microwave and fridge - very useful, iron, hairdryer, tv.
The decor was a little dated (especially the bathroom) but clean.
BE WARNED the corners of the bed are lethal I hit my knee walking past it and it ballooned and is still painful.
We had a room on the side by the train line - not at all peaceful! But we could see the RV from our window.
The beds are made in a very special way...... you have to virtually unravel the top cover to be able to move a pillow and so have to re-make the bed again. I don't know if this is a traditional lodge way but not at all practical.

We got a Military discount however felt over priced for the offer, have stayed in better low priced hotels.

We didn't have breakfast but had been told it was continental.

On checkout the following Morning a different receptionist checked us out (Austrailian I think sorry did not capture her name) and we were met with the same bored, unenthused service. Very disappointing both had no interest and made no effort at all to engage with their customers ie myself and my partner.

There is a fuel garage close-by you can buy any snacks you may like, we did and used the microwave, a good movie night in!

Handy to get to lake Louise from this Lodge but unfortunately I wasnt impressed and wouldnt chose to go back.

Room Tip: Don't remember the number but ask for the side away from the train tracks
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  • Stayed: October 2013, travelled as a couple
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Thank VickyREngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

The Mountaineer Lodge is located in the Village of Lake Louise, which is directly off of the Trans Canada Highway and several miles away from Lake Louise itself. There are a number of hotels/motels in the Village. We picked the Mountaineer because it was reasonably priced.

Our room was very large, clean and well appointed. The beds were very comfortable and there was plenty of hot water. Breakfast was included and the breakfast room is located in the basement of the building across the parking lot from reception. The breakfast room was large and the buffet had a good variety of hot and cold items. Breakfast was very good.

While we visited Lake Louise in September, it was very warm the two days we were there (80 + F). Since there is no air conditioning we had to sleep with the windows open which concerned us a little since we were on the first floor. If you're visiting in summer I suggest you request a second floor room as you too may need to open a window.

There is a major rail line that passes through the Village of Lake Louise and the rail line is within several hundred feet of the Mountaineer. We heard several trains pass during the night. That being said, that's true for any of the lodging establishments in the Village.

Room Tip: 1. If traveling in warm weather, consider a room on the second floor in case you need to open a win...
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  • Stayed: September 2013, travelled as a couple
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Thank Boy_Scout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

We stayed at the Mountaineer for 1 night. We were on the ground floor, and could easily hear people upstairs. However, during the night it was extremely quiet. No traffic noise either. It's in a great location if you want to stay in Lake Louise. The breakfast was pretty good, even though we found the dining room to be a bit odd, being downstairs, with no windows. The bathroom could have been a bit cleaner. We didn't use the hot tub.

  • Stayed: October 2013, travelled with family
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Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

we stayed at mountaineer lodge in September and found it to be a very good hotel free breakfast was great and breakfast room was interesting with their Bavarian style décor plenty of parking space and the hotel is in a good position for the sightseeing. the staff are friendly and helpful and know about the sights in the area. rooms are clean and comfortable

Room Tip: get a room in the main lobby building
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  • Stayed: September 2013, travelled as a couple
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Thank bruce w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

THE FRONT DESK STAFF WAS THE WORST WE HAVE EVER ENCOUNTERED. Our family travels every year, and this was amazingly BAD SERVICE. The "suite" was ok. Older decore, but clean... although our electric/fridge didn't work and we had to disturb the maintenance person late at night. Laundry area was clean and nice. Comp breakfast was the "usual." Back to the front desk - first, the front desk told us there wasn't a cot for my son (WRONG - we got one from maintenance/housekeeping easily). Second, they actually told us an area attraction was closed - WRONG, it was open, and we almost missed a chance to see it (thank goodness we happened upon an employee at a local restaurant!). Third, when asked about local weather, the front desk gal said, "I wouldn't know" (REALLY? Don't you work at a hotel in a tourist area? Couldn't suggest a website for us to check?). You had to practically call out to get anyone to come up from the back. As we were there waiting at the desk to check in, they were sitting in the back ACTUALLY BADMOUTHING another guest!!! I kid you not! Staff was unhelpful all times of day/night, not exactly rude.... but "bothered," and not helpful. This could be a VERY nice place - it is beautiful, clean, and well maintained. It is in a great location. Your front desk staff needs to be educated in the "hospitality business," they are more than lacking. This is the only bad review I have ever done and I hate to do it. Sorry, I hope it helps you better the magnificent place you have.

  • Stayed: October 2013, travelled with family
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2  Thank MGWUpstate_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mountaineer Lodge

Address: 101 Village Road, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites
Hotel Style:
Ranked #4 of 5 Hotels in Lake Louise
Price Range: £91 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Mountaineer Lodge 2*
Number of rooms: 78
Official Description (provided by the hotel):
A great central location in the village, 5 minutes from Lake Louise ski area, free breakfast, free ski shuttle and affordable accommodations makes the Mountaineer Lodge a popular spot to stay in Lake Louise. This 78 room hotel offers a variety of including rooms with one king, two queens, family suites and two bedroom suites. All rooms have a fridge, high speed Internet (Wi-Fi) and most include a microwave as well. Complimentary continental breakfast is served daily in the Breakfast Room. Popular with skiers is our secure ski storage, waxing room and free ski shuttle to Lake Louise ski area. The hot tub, steam room and spectacular mountain views are sure to round out your Lake Louise vacation experience. ... more   less 
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Also Known As:
Mountaineer Hotel Lake Louise
Mountaineer Lake Louise

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