We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overcrowded and the Service Was Horrible”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Fairmont Chateau Lake Louise
Ranked #2 of 5 Hotels in Lake Louise
Certificate of Excellence
GreenLeadersSilver level
Malibu, California
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Overcrowded and the Service Was Horrible”
Reviewed 9 June 2014

I usually prefer smaller, more intimate resorts. I am not a fan of huge hotels packed with thousands of tourists. In fact, the only reason I stayed here is that the setting cannot be beat. The hotel itself is quite beautiful, and features eight restaurants that display stunning lake views. Many activities are offered through the concierge. In the winter months you can ski, ice skate, take a heli tour, go snowmobiling, or go on a horse-drawn sleigh ride. In the summer they offer canoeing, hiking, mountain bike-riding, fishing, and horseback riding. Banff National Park is breathtaking and is one of the most photographed places in Canada.

I do have to be honest, though, and say that the service I received was not top notch. It definitely was not what I would expect for the price I was paying. Being that it was the middle of the summer, I was more then displeased to find that the air conditioner in my room was broken, and each time I asked about it being fixed they said they would send someone up to the room, but never did. Also, stay away from the breakfast restaurant if you can. Order room service or go somewhere else! We had the most horrific service at the breakfast place, and had to wait forever to be seated each time. This place was jam packed with noisy tourists, and our food (that took forever) came out before our drinks, with the orders all wrong.

So while my review of the hotel itself is not great, given it’s location, I would still go back. After all, I was there to experience the surroundings, not the hotel itself.

To see my personal photos of this hotel please visit my travel blog here:
http://blog.fairverona.com/canada-north-america/fairmont-chateau-lake-louise/

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Misha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Manager at Fairmont Chateau Lake Louise, responded to this review, 2 July 2014
Thank you for taking the time to share your experience. We are very happy to read that you enjoyed the abundance of activities at The Fairmont Chateau Lake Louise and surroundings. We appreciate your feedback regarding your breakfast experience and will certainly follow up further internally.
We hope to welcome you back in the future.

The Fairmont Chateau Lake Louise Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

6,157 reviews from our community

Traveller rating
    3,921
    1,341
    539
    249
    107
See reviews for
1,534
3,167
172
297
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,974)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2014

We had an upgraded lakeview room, but the only upgrade I could see was a tiny balcony over looking the lake. The lake was beautiful of course but not worth the $639 they charge for the room. The room was small and looked run down. I know it's an old hotel but the rooms definitely could use a face lift. The room was too hot and we could hear our neighbors TV very clearly in our room. We had a gift certificate we let the hotel staff know this was how we would like to pay and the certificate was verified as well as a credit card was also provided. For some reason this confused the night staff and we were bothered by 2 separate phone calls from the staff very early in the morning asking us about our method of payment whether it was going on the credit card or the gift certificate. I don't understand why it was an issue that required an explanation prior to checking out? It was very frustrating having to explain the certificate 3 times in total. It was fine by the time we checked out. I don't think we would honestly ever stay there again it's just not worth what they charge.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Talena01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Manager at Fairmont Chateau Lake Louise, responded to this review, 2 July 2014
Thank you very much for taking the time to write a review. We appreciate your feedback and will certainly review this with our Front Desk team. We hope to welcome you back again in the future.

The Fairmont Chateau Lake Louise Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buena Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

We took the Rocky Mountaineer trip and stay at all Fairmont Hotels. We loved each and every one but the view from our room at the Chateau Lake Louise was phenomenal. Such a very beautiful hotel and the surroundings are gorgeous.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Manager at Fairmont Chateau Lake Louise, responded to this review, 12 June 2014
Thanks for writing! I am happy to hear that the view and destination made a strong impression! Congratulations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Marcos, California
Level Contributor
1,105 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 8 June 2014

We have visited Lake Louise in the past and always dreamed of staying at the Chateau Lake Louise, we weren't disappointed. Our room had a spectacular view of the lake which was still frozen. It was like a fairytale land. The rooms were well appointed and very clean and the service was excellent.

Room Tip: A view of the lake in the main Chateau building is a must.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csarchibald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2014

The staff are so friendly and helpful. You feel relaxed the moment you walk into the exquisite hotel lobby. What a beautiful and historic building it is! The room was spotless, the beds were comfortable, the coffee in the room was wonderful. The extra touch was when I made the reservation, at Fairmount Central by "Crystal" who had a bottle of wine waiting in the ice bucket in the room for the special Birthday Gal. The walk outside is magnificent, with the mountains and lake right there. It is so peaceful.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Calgary-Traveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 June 2014

The hotel is very old worlde which I loved, grand staircases, chandeliers and the surroundings- lake and mountains scenery are to die for. We were disappointed in our small room, although the bathroom was huge. If you can't afford a lake view, I would stay elsewhere next time. The rooms were too hot and it is the only hotel in Canada we have paid for parking and wi fi.

Room Tip: Pay for a lake view room
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasant Hill
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014

Although the location is beautiful, and the staff was helpful, my room was minuscule, and not at all worth the cost. If I ever return to the area, I will choose a cheaper hotel. It will almost surely have bigger rooms for a far cheaper price.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Shari D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Manager at Fairmont Chateau Lake Louise, responded to this review, 2 July 2014
Thank you for taking the time to share your experience. We appreciate your feedback regarding your recent stay and will follow up further internally. We hope to welcome you back in the future.

The Fairmont Chateau Lake Louise Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lake Louise hotels
1.8 mi away
Mountaineer Lodge
Mountaineer Lodge
#4 of 5 in Lake Louise
1,281 reviews
0.3 mi away
Deer Lodge
Deer Lodge
#5 of 5 in Lake Louise
1,592 reviews
1.7 mi away
Lake Louise Inn
Lake Louise Inn
#3 of 5 in Lake Louise
2,523 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
HI Lake Louise Alpine Centre
HI Lake Louise Alpine Centre
#5 of 10 in Lake Louise
263 reviews
0.9 mi away
Paradise Lodge & Bungalows
Paradise Lodge & Bungalows
#1 of 10 in Lake Louise
682 reviews
8.0 mi away
Baker Creek Mountain Resort
Baker Creek Mountain Resort
#3 of 10 in Lake Louise
775 reviews
Show Prices
Show Prices
Show Prices

Been to Fairmont Chateau Lake Louise? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont Chateau Lake Louise

Property: Fairmont Chateau Lake Louise
Address: 111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Lake Louise
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Fairmont Chateau Lake Louise 4*
Number of rooms: 550
Official Description (provided by the hotel):
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Destinology, Ebookers, TravelUp, Expedia, Odigeo, Fairmont Hotels, Ctrip TA, Hotels.com, Priceline, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Fairmont Chateau Lake Louise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Chateau Lake Louise Hotel Lake Louise
Chateau Lake Louise
Fairmont Lake Louise
Lake Louise Fairmont
Fairmont Hotel Lake Louise

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing