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“Amazing Location!”

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Fairmont Chateau Lake Louise
Ranked #2 of 5 Hotels in Lake Louise
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Amazing Location!”
Reviewed 24 August 2014

We spent two nights at the Chateau Lake Louise this August. We booked through the American Express Fine Hotels and Resorts program and were thrilled when we were upgraded to an amazing two story suite with a balcony. It was a fantastic room. We were on the gold level which offered great service, food and drinks.

There is so much too see and do between Lake Louise and Jasper. We absolutely loved the area. We did the hike to the Tea House which was wonderful. We had stayed at the Fairmont Banff Springs the 5 days before. I wish I would have stayed longer at Lake Louise and less in Banff. We really loved the hotel and will definitely be back again. I would definitely book a room with a lake view next time and I would rent a canoe. We did not have enough time to do all the things we wanted. Good reason to come back!

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Office at Fairmont Chateau Lake Louise, responded to this review, 29 August 2014
Dear Lisa S,

Thank you very much for your wonderful feedback. It was a pleasure to read that you had such a great stay with us here at The Fairmont Chateau Lake Louise.

The Fairmont Gold is what we like to call a “hotel within our hotel” and as you have experience offers a unique service, hosting breakfast h’orderves in the afternoon and has its very own concierge. I will be sure to relay your ratings on their service to all the members of Fairmont Gold who work diligently to maintain our Fairmont Gold standard!

Lisa S, thank you again for choosing to stay with us and we look forward to welcoming you back at The Fairmont Chateau Lake Louise.
On behalf of the General Manager at The Fairmont Chateau Lake Louise
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6,132 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Mill Creek, Washington
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 August 2014

We stayed 2 nights, July 9 and 10, at the height of the tourist season. Booked through Expedia at such a good rate that we anticipated getting an inferior room in need of updating. Our room was beautiful and had a spectacular view of the lake and mountains. Staff were courteous and pleasant despite the crowds and demands placed on them.

Room Tip: room 239 is on the lake side with a king sized bed and spectacular view. While it is just across fro...
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Green Features: Excellent. We appreciate the hotel's attention to environmental issues and keeping this beautiful area as pristine as possible for future generations.
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Assistant at Fairmont Chateau Lake Louise, responded to this review, 28 August 2014
Dear B H,

Thank you kindly for your feedback on your recent stay with us. We are delighted to hear that you had a wonderful stay with us here at The Fairmont Chateau Lake Louise.

I particular found the title of your review “Quiet Luxury” to be in fitting with the atmosphere and feel here! Please know I will share your review with the rest of the team, as well as with the Executive members.

Thank you for choosing to stay with us and we look forward to welcoming you back at The Fairmont Chateau Lake Louise.

On behalf of the General Manager at The Fairmont Chateau Lake Louise
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Niagara Falls, Canada
Level Contributor
208 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 24 August 2014

FABULOUS VIEW, 1st look was great. Looking for a computer plug at the bed, well GARBAGE, behind the night table.. BED WORN OUT (NO sleep) by the window of King bed. Heavy comforter, really hot in Aug. Four Pillows- Large, Thick- all FEATHER... SCENTED sheets & toiletries.. DUST in toilet area all around the bottom of the tiny room. Middle of the night, was given a Big Thick Foam pillow.. Still can't get you head on it..(OK for sitting up watching TV) Morning COFFEE was ALL decafe & not Hot.. COLD Shower .. that did it... .(well, Windows & screens by the elevator were Filthy). I told the Concierge, he told me to tell the desk manager, I did.. He took a little bit off the bill.. NOT enough.. the fella on the desk said here's what was charged on my M/C, & handed me the paper saying it would be changed when I got home.. I've been waiting 2 wks.. I called today.. He said he didn't say that.. SO that's calling me a Liar.. I am not impressed... with the room or staff. Restaurant will be a another review... MY POINT - GET IT IN WRITING.. DON'T TRUST THEM...

Room Tip: get a view... check it before you say you will take it... does it have AC?
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Green Features: don't know didn't notice anything about it..
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Loretta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Assistant at Fairmont Chateau Lake Louise, responded to this review, 29 August 2014
Dear Loretta B,

Thank you for your feedback and contacting us directly. We will be in touch shortly.

On behalf of the General Manager at The Fairmont Chateau Lake Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 24 August 2014

We enjoy going to Banff. We rented the largest suite, the one on 2 floors with 2 balconies overlooking the lake. A pure delight. This is a fabulous hotel in a unique location.

I just wish there were more activities available. After 3 days, you have seen and done pretty much everything.

A great hotel in a great location,

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ScubaDiver-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Office at Fairmont Chateau Lake Louise, responded to this review, 28 August 2014
Dear ScubaDiver-Traveller,

Thank you so much for your feedback on your recent stay at the Fairmont Chateau Lake Louise. We appreciate all our guests’ comments both positive and negative, as it helps us serve you and our future guests better.

We are glad to read that you enjoyed your suite and the wonderful view you must have had from the balcony.

I do apologize that you may not have been informed by our staff members the vast array of activities and itineraries we do have for our guests. There are dozens of trails here in Lake Louise which you can hike alongside a heritage guide, or if you prefer on horseback! Each one of these trails have distinguished scenic beauty to be enjoyed.

We would like to thank you for choosing to stay with us and we look forward to welcoming you back at The Fairmont Chateau Lake Louise.

On behalf of the General Manager at The Fairmont Chateau Lake Louise
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Derbyshire
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2014

What an amazing place! I can't start to describe just how beautiful it is. The view from the bedroom didn't look real, it looked like a painting! The hotel itself is very well furnished with excellent rooms. We dined in the Saloon as we were too tired to dress for dinner, the food and service were very good.

Room Tip: A lake view is a must.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 4Dreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Office at Fairmont Chateau Lake Louise, responded to this review, 28 August 2014
Dear 4Dreamers,

Thank you for your review on your recent stay with us. We enjoyed reading that your experience with us was a wonderful one! Please know I will be sure to share your comments with the Manger of the Glacier Saloon as well as his team.

Thank you for choosing to stay with us and we look forward to welcoming you back at The Fairmont Chateau Lake Louise.

On behalf of the General Manager at The Fairmont Chateau Lake Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
316 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 24 August 2014

After checking in we traveled upstair and when arriving at the room and the door was opened, that sight of the beautiful Blue. lake. I
The food was average but the location was the star.
Be ready to expect a wonderful looking bar BUT the drinks were way overpriced. $ 16 for a amrtini is fair but... not when it was the size of a shot glass.

Room Tip: A high floor overlooking the lake is a must
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  • Stayed September 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank sck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Office at Fairmont Chateau Lake Louise, responded to this review, 28 August 2014
Dear sck1,

Thank you for taking the time to write a review about your stay at The Fairmont Chateau Lake Louise. We are glad to hear that you enjoyed your time with us, in particular the lovely and iconic Lake Louise. It certainly is a sight to see!

I do apologize that you found the cost and fee to be quite high in regards to the beverage menu and the quantity received. Please know that I have brought this to the attention of the Food and Beverage Director, so as to ensure guests are getting the best value for their dollar.

Thank you for choosing to stay with us and we look forward to welcoming you back at The Fairmont Chateau Lake Louise.

On behalf of the General Manager at The Fairmont Chateau Lake Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 August 2014 via mobile

The location of this hotel is second to none the views are spectacular! I really can't understand the poor reviews! The hotel is not cheap but look where you are and we found the rooms and service to be extremely good. It was our honeymoon and they couldn't do more for us. Choice of many restaurants, lovely cocktails and you can't get better than having a drink over looking beautiful Lake Louise. I would recommend staying here for one night on the Gold floor ( our view was picture perfect) as part of a tour around the Rockies as there is so much to see.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kate198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FCLL, Executive Office at Fairmont Chateau Lake Louise, responded to this review, 28 August 2014
Dear kate198,

Thank you for your review on your stay with The Fairmont Chateau Lake Louise. We are delighted to hear that you had a wonderful honeymoon, and that we did our very best to highlight the occasion for you and your spouse! The service team ultimate goal is to turn moments into memories, and we are certainly glad we could do so for you during your celebration.

We once again thank you for choosing to stay with us and we look forward to welcoming you back at The Fairmont Chateau Lake Louise.

On behalf of the General Manager at The Fairmont Chateau Lake Louise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Chateau Lake Louise

Property: Fairmont Chateau Lake Louise
Address: 111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Lake Louise
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Fairmont Chateau Lake Louise 4*
Number of rooms: 550
Official Description (provided by the hotel):
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more   less 
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Also Known As:
Fairmont Chateau Lake Louise Hotel Lake Louise
Chateau Lake Louise
Fairmont Lake Louise
Lake Louise Fairmont
Fairmont Hotel Lake Louise

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