We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sad sad sad !”
Review of Explorer's Lounge

Explorer's Lounge
Ranked #30 of 37 Restaurants in Lake Louise
Cuisines: Canadian
Description: Call us the ‘jack of all trades’ for dining. We offer a casual atmosphere complete with a fireplace surrounded by seating, board games for children and adults alike, billiards table, dart boards, and a juke box. Our redesigned menu features signature dishes, Canada 150 specials, pub food, healthy options, and more! Don’t miss out on the local talent at our Karaoke night, every Wednesday from 10pm – 1am.
Restaurant details
Description: Call us the ‘jack of all trades’ for dining. We offer a casual atmosphere complete with a fireplace surrounded by seating, board games for children and adults alike, billiards table, dart boards, and a juke box. Our redesigned menu features signature dishes, Canada 150 specials, pub food, healthy options, and more! Don’t miss out on the local talent at our Karaoke night, every Wednesday from 10pm – 1am.
Reviewed 2 September 2013 via mobile

Our recent trip to Lake Louise was as always a fantastic beautiful vacation with the exception of one thing.. Explorers lounge ! This was very sad as we have been coming to what use to be a hidden little gem for years for après ski drinks and grub. The service was absolutely unacceptable. The man serving us must have had a really bad day or is just a miserable person. The service was slow and rude what you'd expect from a McDonalds or Wendy's. the food has gone down hill it's obviously all frozen and reheated, which would have been more tolerable if our server wasn't so unpleasant. Working in customer service I have never once not left atleast 10% tip... until now ! We will not be returning.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Mountainman009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (89)
Traveller rating
Traveller type
Time of year
Language

64 - 68 of 89 reviews

Reviewed 29 August 2013

This was our first negative visit with the Lake Louise Inn. We have been staying with this particular hotel for many years now but this will regrettably be our last time. The customer service we received down in the lounge was atrocious. The gentleman working behind the bar was terribly cranky and very snappy with my wife. 35 minutes after ordering our meals my wife asked for an estimate from the kitchen, we could see the restaurant was busy but two chicken caesar salads are usually a quick order and being in a rush we simply wanted an estimated time. The gentleman bartender was visibly annoyed and responded " when I bring it to you it's ready ". We were then ignored for another 10 minutes empty drinks in hand attempting to get his attention. At this point he was avoiding eye contact with us. We were made to feel very unwelcome and more of a burden then a guest in Explorers lounge.

    • Value
    • Atmosphere
    • Service
    • Food
Thank MattLeblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013 via mobile

We've visited here quiet a few times and always have great food. Good selection, prices are fair for the area and the food is always good and hot. Drinks are good, staff is friendly. No reason not to stop in while passing thru or after a hike or a day on the slopes. Lovely atmosphere with big inviting chairs and a nice layout including pool tables and darts. We always return.

    • Value
    • Atmosphere
    • Service
    • Food
Thank MP-Higgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

We stayed at the Lake Louise Inn and loved this restaurant. Great menu selection, tasty local beers & fun atmosphere.

1  Thank michelle_r64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

We ended up here as everything else closes at 9pm! We had excellent service and the nachos were delicious & huge. The prices were average (which is cheap for the area since everywhere else was very overpriced).

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Explorer's Lounge also viewed

Lake Louise, Banff National Park
Lake Louise, Banff National Park
 
Lake Louise, Banff National Park
Lake Louise, Banff National Park
 

Been to Explorer's Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing