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“Expectation Exceeded”

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Holiday Inn Calgary - Macleod Trail South
Ranked #67 of 109 Hotels in Calgary
Reviewed 3 April 2014

You can never go wrong with the Holiday Inn brand! The staffs in the hotel, from their front desk agents, to restaurant servers, to housekeeping ladies, all of them are very friendly and attentive. They always have a smile on their face and acknowledged me every time I walked by. The building is laid out a little differently, but still quite easy to access from the side doors which is very thoughtful. The full service restaurant in the lobby just made my trip so much easier in this cold weather. The price is decent for the large portion, and the food actually tasted much better than I expected. The LRT station down the parking lot is 1 station away from chinook mall and 2 stations from the stampede ground, 10 mins to downtown Calgary. Literally made the hotel the center of everything. Definitely will stay here again!!

  • Stayed: February 2014, travelled solo
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Thank Herlina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 7 April 2014

Herlina Z thank you very much for the wonderful comments and review, you touched on so many key aspects of our Hotel and services and we wish to thank you.

Your business is very much appreciated and we all look forward to your return visit.

Sincerely,

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178 - 184 of 356 reviews

Reviewed 31 March 2014

I attended a course at the hotel. The breakfast is served in the restaurant and menu is not very varied, the gym is small but good and well maintained and the location is facilitated because of a train station 300 meters behind the hotel.

  • Stayed: March 2014, travelled solo
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Thank Paulo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 2 April 2014

Paulo B thank you very much for taking the time to share your great review, your comments are greatly appreciated. We hope your course was a great success.

Your business is very much appreciated and we look forward to a future return visit.

Sincerely and thank you,

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Reviewed 22 March 2014 via mobile

We just recently moved to Calgary and want to stay close to where our home was located. We were waiting for our furniture. They were very accommodating. Thing close by with in walking distance to do. Plus the have a water slide which my kids loved. Great hot breakfast what more could you ask for. Everything wAs clean and presentable. Keep up the good work.

Stayed: March 2014
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 24 March 2014

Thank you for your review, we would love to take credit for your nice comments but I believe you stayed at the Holiday Inn Express Calgary South, this property does provide a water slide, unfortunately our Hotel does not.

Thank you very much for taking the time to share your review.

Good luck with your move.

Sincerely,

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Reviewed 22 March 2014

Stayed here with my daughters basketball team while they competed in Provincials. It was close to the school we played at. The rooms where on the smaller side but still well taken care of. The wifi was always running, and didn't really hear any outside noise. We had dinner in the restaurant there and the food was good and reasonably priced. The girls said the pool was a bit chilly at first but that didn't stop them using it. Shame there was no hot tub there, but didn't let that dampen the stay.

  • Stayed: March 2014, travelled with friends
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Thank Bossy_Fred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 24 March 2014

Thank you very much for your nice comments. We were very glad that we were able to host your basketball team here at our Hotel and hope your tournament was a great success.

We hope to see you again real soon.

Sincerely,

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Reviewed 27 February 2014

This place is great for a short stay. The beds were comfortable, and the room was clean. However, the fitness center needs to be updated. The machines were a little out dated. The treadmills wobbled and the cross trainer was the only adequate machine there. Although the food in the restaurant was great, it was a little over priced. I would do it again, but only for a short stay.

  • Stayed: February 2014, travelled solo
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Thank Brandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 3 March 2014

Thank you very much for your review, your business is very much appreciated. I apologize for the concerns regarding our fitness center this is not common feedback we hear often. We will arrange for our maintenance and service team to inspect all equipment.

Sincerely and thank you.

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Reviewed 18 February 2014

We booked our hotel and thought it would be a great hotel as most Holiday Inns are. We walked in and the lobby was nice and the Olympics where on in the lounge, so we went there for a drink and loved the waitress.
We went back to our room and couldn't find the control for the heat register, it was pulled off the wall with wires hanging from it. Beside the TV was a small portable heater that you plug in. My husband usually likes colder rooms so we didn't think much of it.
There was no fridge in our room so we put some beer on the window ledge, with it closed, a couple of hours later we took it down as we thought it would freeze.,
We ordered more blankets as it only had one sheet and one small duvet also the little heater was on full all night. And we still froze.. Over $120.00 a night and they don't have heat. I will never ever stay there again... Think twice if booking there..

  • Stayed: February 2014, travelled as a couple
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Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 20 February 2014

Thank you very much for sharing your review, I wish to apologize for the inconveniences caused due to our cold weather and problem with the heating system, I am not sure if we were made aware of this issue during your visit as we would have offered a room move immediately to correct.

During the long cold weather spell we had a few of our rooms experience problems with the heating and for this I apologize. Please feel free to contact me personally at unh2201@whg.com in order to review your information, i would be happy to offer a credit if not already brought to our attention.

Sincerely,

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Reviewed 12 February 2014

The layout is confusing, lots of stairs. No assistance with luggage. Dining is excellent, check in staff were accomodating, wifi is great. rooms are decent. parking is kinda of shady, you can hear the lrt behind you

  • Stayed: February 2014, travelled on business
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Thank LadyCavalier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this reviewResponded 13 February 2014

Thank you very much for your comments. Firstly I wish to apologize for the inconvenience caused due to the lack of offer of luggage assistance. Since we are without elevator at the front lobby we have attempted to train all of our employees to offer every guest luggage assistance.

From the lobby there are 7 stairs going up to the 4th floor or 7 stairs going down to the 3rd floor, from there we have an elevator connecting all 4 levels, I am very sorry no offer was made and will certainly revisit with our entire team.

We have a great advantage having the LRT transit system located beside the Hotel, however at times the trains can be heard, and I apologize as well if this caused a disturbance.

Thank you very much for your business and for taking the time to share your review, we certainly hope that we have an opportunity of having you return in the future.

Sincerely,

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Additional Information about Holiday Inn Calgary - Macleod Trail South

Address: 4206 Macleod Trail SE, Calgary, Alberta T2G 2R7, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Calgary
Price Range: £73 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Calgary - Macleod Trail South 3*
Number of rooms: 151
Official Description (provided by the hotel):
Welcome to a Calgary Hotel that Offers Comfort and Convenience Take a video tour of this hotel! The Holiday Inn Calgary Macleod Trail South is ideally located close to Calgary's vibrant downtown core with easy access to Calgary attractions and businesses - as well as the Calgary International Airport (YYC). We provide the ideal address while traveling on business with easy and close access to the downtown core, leave your car with us, we are adjacent to the Calgary Public Transit system giving you easy access to the Downtown Core, Calgary Zoo, Princess Island Park, Glenbow Museum and make sure you visit the cities largest mall; Chinook Centre plus many more attractions. Stay connected anywhere with free wireless/wired Internet access in guest rooms and wireless Internet in the public areas, meeting rooms and restaurant. If you wish to relax at the hotel please visit South 42 Restaurant & Lounge a great place to enjoy a delicious breakfast, luncheon meeting or a quiet dinner for two. Our lounge offers a comfortable atmosphere to relax at the end of a hectic day. When it's time to relax at this Calgary Hotel enjoy the heated indoor pool, 24 hour fitness center and business center. We are also proud to be pet friendly. Holiday Inn Calgary Macleod Trail South is the place to stay and play! ... more   less 
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Also Known As:
Holiday Inn Calgary-Macleod Trail South Hotel Calgary
Calgary Holiday Inn

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