I usually stay here while on business in Calgary but not anymore. As per usual, I booked a business room package that includes internet, breakfast, calls etc and a room in the business tower which I appreciate for its quiet clientele. The rooms are a little tired but recently renovated to be decent enough. This time, upon checking in, I found myself dealing with a young woman who welcomed me and proudly told me that I have been upgraded to a business room! After pointing out that I have already booked a business room at full price (the most expensive they offer) she then told me that the room would not be ready for 45 minutes. Fair enough - I was early - but she did not need to add (in a condescending way) that check in was actually for 4pm. One would think that a customer whoe is a gold spg member and one who would book a full price room would already know this but she had to say it anyway. I came back in 45 minutes only to be told very coldly that it would be another 45 minutes.
Being jet lagged, late for a meeting and feeling that I was being subjected to rude service, I asked for the number to the Sheraton Eau Claire. I phoned and asked if there was a club room available. There was, so I booked, canceled my Westin reservation, collected my things and walked over where I was welcomed with a smile and treated like a professional. I will never look back. The Westin lost over $1000 of my business for a two night stay due to the rude and unwelcoming behaviour of their staff. What a pity.
- Official Description (provided by the hotel):
- Situated in the heart of one of Canada's most exciting cities, The Westin Calgary is located downtown where the major business centre meets the city's outdoor activities and first-class dining. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Calgary Hotel Calgary
- Westin Calgary
- Calgary Westin