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“Lovely hotel” 5 of 5 bubbles
Review of Delta Hotels by Marriott Calgary Downtown

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Delta Hotels by Marriott Calgary Downtown
Ranked #31 of 109 Hotels in Calgary
Sydney, Australia
Level Contributor
6 reviews
6 hotel reviews
“Lovely hotel”
5 of 5 bubbles Reviewed 16 August 2011

We enjoyed our stay. The hotel is well positioned in the city for easy walking to shops, restaurants, the tower etc

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynn2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 23 August 2011
Dear Valued Guest,
Thank you for choosing the Delta Bow Valley and for the 5 Star rating! We truly appreciate your review and are pleased to hear that you found our location to be desirable and convenient for all your needs. We hope to be your hotel of choice on your next visit to Calgary!

James Tingley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,171 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sunnyvale, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 August 2011

Great hotel, very friendly and helpful staff, luxurious and comfortable beds, good in-room service, right in downtown, pool and jacuzzi that's open till midnight, sauna facility, complimentary iced tea at the lobby....It checked right on so many factors and almost deserving a 5-star rating. So, why just a 3-star? There were a couple of problems --- 1) The high speed Internet and Parking were expensive and it added another 30 bucks to our bill everyday. It's a bit expensive especially when you expect high speed internet available these days for free. 2) At the end of our stay, we were charged for making phone calls from the room. Not one but many phone calls over a few days. This was very worrisome because I know for a fact that we didn't make any calls. How do I know? I knew because I had a cellphone with Canada and USA plan and made all calls from it. The lady at the reception fixed the mistake but it got me worried on why they reported these charges as I almost overlooked them when I was paying the bill. Did the room service people make the calls in our absence? That would also be very worrisome because we always hang the "privacy please" thingy on the door. Something's not right about it...

I would still recommend this place and it made for a fantastic stay at Calgary but I would recommend that you scrutinize your charges at the end of your stay. Hope the management would address these two problems.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SridharD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 29 August 2011
Dear Valued Guest,

Thank you so much for your review of our hotel and the chance to correspond with you personally with respect to the billing of phone calls to your guest room that were not made by you.

I truly apologize for the error and inconvenience. After looking into your concerns we have been able to determine that the calls made to In Room Dining from your guest room were being charged as the calls were being forwarded to one of our internal cell phones. I assure you that this was a glitch in the system and not a normal occurrence.

Thank you once again for bringing this to our attention and allowing us to follow up accordingly. We look forward to the opportunity to welcome you back to the Delta Bow Valley on your next trip to Calgary!

James Tingley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 3 August 2011

We attended our yearly trip to Calgary and stayed two nights at the Delta Bow Valley. We had attentive service, a bottle of champagne sent to our room (since it was our 25th Wedding Anniversary) and the room was beautifully appointed and super clean. The cleaning staff was very friendly and sweet. I have nothing but wonderful things to say about our stay here. We enjoyed the morning brunch and had great service in the restaurant too.
Great work Delta Bow Valley,
You have won our vote for places to stay in Calgary!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TESSIERedDeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 16 August 2011
Dear Valued Guest,

Happy Anniversary!!! Thank you for your latest review of our hotel and the 5 Star rating. We were so pleased to hear that your stay with us was an enjoyable one and that we were able to assist in making a memorable experience in celebrating a milestone such as a 25th Wedding Anniversary.

We are truly thrilled and proud to have won your vote and to have provided you the exceptional service that you received.

James Tingley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2011

the staff were more than helpfull could not do enough for us,food was great,room was airy large and clean,good location,would definately recomend,,, thankyou all.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stimson-read
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 4 August 2011
Dear Valued Guest,
Thank you for your review of our Hotel and the 5 Star rating! We truly appreciate your feedback and are very happy to hear that you found our Staff to be friendly and that overall you had a very enjoyable stay with us. We are very pleased to hear that you will recommend us to your friends and family and hope to have you stay with us again!

James Tingley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 July 2011

We stayed at the Bow Valley 23-24 of July. I had called and spoken with a representative about room avalilability and parking before our arrival. She was very helpful and informative. On arrival, all the staff were very friendly and attentive, and our room was very nice, complete with a note of welcome. Delta has a program which encourages guests to ask employees about local events, sights to visit, etc, and this was very useful, as there were two music festivales on at the time of our visit. We enjoyed the hotel Sunday breakfast buffet, and spent the day walking around Calgary listening to various kinds of music .

Room Tip: Upper floors give a nice view of the river.
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rainman73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 4 August 2011
Dear Valued Guest,

Thank you so much for your review of your recent stay at the Delta Bow Valley. We truly appreciate your 5 Star rating! I was pleased to hear all your questions about the hotel, the offerings and availability were all confirmed prior to your arrival and that you found them to be helpful and informative.

The program that you are referring to in your review is called “Delta Recommends”. This is a great National Program that Delta has at each hotel where our employees (the locals) provide you information and recommend their favorite places in the cities that we all live and work in! It is a great way to see different parts of each city!

Thank you once again for your review of your hotel, we are very happy to know that you and your family enjoyed your trip to Calgary!

James Tingley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
111 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 29 July 2011

Like other Deltas, this one is pleasant, though there are some negatives.

THE GOOD:
- mid-priced, on the whole nice hotel
- attractive large room with desk; good closet and dresser
- swimming pool (but see below) and ok exercise room
- just off centre, but still pretty close to everything, and walking distance to LRT. shops, restaurants, theatre
-close to Chinatown
-good lobby bar- excellent snacks and drinks
-fairly close to walking trails along Bow River (but not as close as hotel info might lead you to believe)
-free use of computers and printers in business centre

THE NOT-SO GOOD
-not the greatest neighbourhood; may be safe (?) but pretty empty at night and esp if you're a single female you may feel uncomfortable
-couldn't find a convenience store in the vicinity and didn't feel comfortable looking for one at night
-broken drink machines and no tuck shop in sight (nothing in the hotel)
-no mini bar in the room
-swimming pool with wobbly handrail (could be dangerous)
-front desk staff seemed clueless about hotel services
-ho-hum breakfast buffet (not included)
-housekeeping was iffy

On the whole, I'd recommend it to anyone not wanting to stay in the middle of downtown and not wanting to pay an arm and a leg for a hotel room. Otherwise you might prefer the Hyatt (more central and nicer, but more pricey)

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CityCountryMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 10 August 2011
Greetings,

Thank you very much for your recent comments regarding your stay at the Delta Bow Valley in August. I appreciate your honest feedback as you have identified both positive aspects and opportunities for the hotel.

I was pleased to see that overall you would recommend our hotel and found the location to provide close proximity to the LRT, Shops, Dining and Theatre.

I do wish to apologize for the deficiencies that you encountered during your visit, and appreciate you r feedback which allows us to take corrective action.

Once again, thank you for taking the time to write and trust we will be your hotel of choice when travels bring you back to Calgary.

Sincerely,

James Tingley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
155 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed 29 July 2011

We arrived at the hotel from an 8 hour flight from London, UK. The registration desk staff were extremely welcoming and helpful. The beds were extremely comfortable and the room seemed to be well up to international business standards. Breakfast was surprisingly expensive and not all that good. I'd been looking forward to pancakes with Maple syrup but these were stodgy and pretty tasteless.

The outstanding feature of the hotel has to be the Concierge, Warren. If Delta had an employee of the month award, he'd be my nomination for his helpfulness and the time he was prepared to spend on providing information and advice.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank musketeer1645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmJTDeltaBOW, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 4 August 2011
Dear Valued Guest,
Thank you for your review of the Delta Bow Valley on Trip Advisor and the 4 Star rating in regards to your recent stay with us.

We were very pleased to hear that you enjoyed your stay and that you found the hotel to meet all the needs of the international traveler. As for the friendliness and helpfulness of our staff, we were very happy to hear that Warren, our Guest Services Manager, in particular served you well on this occasion. That being said we were however concerned with your breakfast experience and I can assure you that I have followed up with our Chef in regards to the concerns with food quality.

Thank you once again for your feedback and review of your experience at the Delta Bow Valley; we hope to welcome you back on your next trip to Calgary!

James Tingley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Calgary Downtown

Property: Delta Hotels by Marriott Calgary Downtown
Address: 209 Fourth Ave SE, Calgary, Alberta T2G 0C6, Canada (Formerly Delta Bow Valley)
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Calgary
#17 Family Hotel in Calgary
#32 Business Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Delta Hotels by Marriott Calgary Downtown 3.5*
Number of rooms: 394
Official Description (provided by the hotel):
Featuring an unbeatable location, the Delta Hotels by Marriott Calgary Downtown is renowned for genuine hospitality and exceptional service. Additionally, our central location places us conveniently close to TELUS Convention Centre and the Calgary Zoo. Our hotel welcomes business and leisure travels and is well situated in central downtown. Delta Hotels Calgary Downtown is committed to offering you a remarkable experience. ... more   less 
Reservation Options:
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Also Known As:
Delta Calgary
Calgary Delta

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