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“Great Staff, great location”

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Delta Hotels by Marriott Calgary Downtown
Ranked #32 of 109 Hotels in Calgary
alberta
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great Staff, great location”
4 of 5 bubbles Reviewed 23 January 2014

We are from Alberta and decided to have a stay-cation in Calgary and chose the Delta Bow Valley as we have very good experiences with the Delta chain. We got the special package that included the tax and parking which we really thought was a good rate considering the parking fees in Calgary. We were there Thursday-Sunday, pretty quiet even if it is in Downtown Calgary. Was easy to get in and out of the downtown core and lots of good restaurants in the vicinity you can walk to. Our room was overlooking the Calgary Tower, good size for a family of 4. The room was clean, the pool was good and the gym was adequate. They also have a sauna but it took about 30 minutes for it to warm up so if you intend to use it I suggest you turn it on and come back after. What I really like about the Delta chain is the staff. The staff here are amazing, we requested for several items and within 5 minutes it was right there at our door. They are renovating their lifts the older ones are very dated but the new ones look and smell good. I would definitely come back and will not be embarrassed to suggest this hotel to my friends if they intend to stay in Calgary.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank millet20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,182 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

We selected the Signature Club Jacuzzi Suite for our stay and were very impressed with the room. The bed was super comfortable and the large jacuzzi tub added to the relaxation. Very clean room, staff was super-friendly and helpful, and the proximity to downtown was convenient. The parking was really tight underground, but that was probably due to the renos they were doing at the time.

The Signature Club allowed access to the private lounge near the top floor that offered great views of the river. The included continental breakfast was nothing special. We thought we were getting the breakfast buffet, but that was extra.

In hindsight, the tub and the free breakfast wasn't worth the extra cost to us so next time we would opt for a regular room at half the cost.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CT-Raider01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

The rooms are good and the amenities are excellent. I found everything to be in working condition. The building is connected to the +15 walkway on the second floor and one can easily go to any building within the downtown through the +15 walkway during the weekdays. However, the Telus building (the building right next to the hotel) is closed on the Sat/Sun. The view from the rooms are panoramic. The staff is friendly and helpful. However, the room cleaning standards need to be improved drastically. I stayed for 11 nights and the bedsheet was not changed even once. The making up of the beds was shabbily done. One of days the room was not cleaned at all and the bed was not made and I had to call up the front desk in the evening to get the room cleaned and the bed made. Another sore point was that the menu for the breakfast at Elements Bistro (the restaurant where the breakfast vouchers are accepted) dont change at all. The English breakfast is decent; though I felt they should occasionally bring in more variety into the breakfast by having one continental dish or Indian dish on different days. Car parking is not free and one needs to pay for the parking. Was provided with a complimentary fruit basket on the first day at the time of check-in. Not sure if they provide the complimentary fruit basket on other days too (at least I did not receive any..neither did I enquire). Everything else was perfect and I enjoyed my stay at the hotel. Close proximity to the downtown and being connected through +15walkway was the biggest plus for me.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skbose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 24 January 2014
Thank you for taking the time to write your review. I was very pleased to read your comments about our friendly staff, our location and that overall you enjoyed your stay on that occasion. I do wish to apologize for the inconsistencies in housekeeping and advise that your experience is not the norm. I have reviewed your comments and experience with our Housekeeping Team, so that we review standards for sheet changing and the final appearance of the bed once made up. Again, please accept my sincere apologies. I am very pleased to announce/advise that we are launching our new Breakfast Counter buffet offerings January 31, 2014. We are excited and looking forward to providing this new breakfast experience. The Breakfast Counter offerings are designed to change daily and smaller portions will be placed on the buffet, so that all items are prepared fresh and replaced as consumed. As a result, our valued guests will see different items on the buffet each morning which will be a wonderful offering whether you are here for two days or eleven such as yourself. We will also continue to offer our a la carte menu as a compliment to our Breakfast Counter. Once again, thank you for taking the time to provide detailed comments on your visit and we look forward to welcoming you back to our hotel on your next visit to Calgary.
Sincerely,
James Tingley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monarch
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 January 2014

I cashed in 1300 airmiles to stay here last weekend. For an additional 500 airmiles, I got breakfast included. Beware, when you show up at the restaurant you only get a continental breakfast for the 500 airmiles. If you want the full buffet you pay extra! We went for the buffet, and really enjoyed it. Excellent made to order omelletes, plus a good selection of other breakfast foods and a bagel bar. It seems like they reserve the cheapest rooms for airmiles customers. All in all we enjoyed our stay, but I have had better from Delta when paying cash.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trev0rA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 24 January 2014
Thank for you review. Glad to hear that you enjoyed your stay and you were able to use your Airmiles. We look forward to your next trip to Calgary.
Sincerely,
James Tingley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 January 2014 via mobile

We booked here through Hotwire & was pleasantly surprised! The staff was so friendly & accommodating to my family and I. Great central location & very easy to get to. Comfy beds that moved so we could push against the walls to keep the kids from ing out. Would definite stay here again!

Stayed January 2014
Helpful?
Thank turtledovemommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 6 February 2014
Thank you for sharing your experience. Wonderful to hear that our staff served you well. We look forward to welcoming your family again on your next visit to Calgary.
Sincerely,
James Tingley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

This was a quick trip for a family function and happened to search for a last minute downtown hotel. Great location on the northern edge of downtown. Older facility that has obviously maintained and renovated regularly. Front desk staff courteous, valet service was efficient. Rooms were nothing special but were quite clean. Fitness room, spa, restaurant all on 2nd floor.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

We booked this hotel for our wedding in February and we were blown away by the amazing service we received. There were over 50 of us staying in various rooms and everyone commented at some point how wonderful the staff were. The rooms here are very nice, always super clean, and the pool and gym are great. I love the lounge area and we met up with family and friends a few times in the evenings there - perfect for grabbing a casual dinner, drinks and catching the hockey game. I would highly recommend this hotel to anyone coming to Calgary.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedDeer85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 24 January 2014
Thank you for sharing your experience. We are glad to hear you were blown away with our excellent service. We look forward to your next visit to Calgary, so we can welcome you back with the same warm hospitality.
Sincerely,
James Tingley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Calgary Downtown

Property: Delta Hotels by Marriott Calgary Downtown
Address: 209 Fourth Ave SE, Calgary, Alberta T2G 0C6, Canada (Formerly Delta Bow Valley)
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Calgary
#17 Romantic Hotel in Calgary
#32 Business Hotel in Calgary
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Delta Hotels by Marriott Calgary Downtown 3.5*
Number of rooms: 394
Official Description (provided by the hotel):
Featuring an unbeatable location, the Delta Hotels by Marriott Calgary Downtown is renowned for genuine hospitality and exceptional service. Additionally, our central location places us conveniently close to TELUS Convention Centre and the Calgary Zoo. Our hotel welcomes business and leisure travels and is well situated in central downtown. Delta Hotels Calgary Downtown is committed to offering you a remarkable experience. ... more   less 
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Also Known As:
Delta Calgary
Calgary Delta

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