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“Not Impressed” 3 of 5 bubbles
Review of Delta Hotels by Marriott Calgary Downtown

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Delta Hotels by Marriott Calgary Downtown
Ranked #31 of 109 Hotels in Calgary
Calgary, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not Impressed”
3 of 5 bubbles Reviewed 21 February 2014

I was at the Delta Bow Valley a few weeks ago for a 2 day conference and was less than impressed. The first thing that hit me as I arrived in the lobby from the underground parking was the smell of mold and musty carpet. The rooms for the meetings were ok but nothing of the Delta reputation. The temperature went from really cold to very warm and no one could get it figured out.
The lunch meals were not healthy as they were mostly pasta and sandwiches over the 2 days. We had to request fruit and veg be brought in for mid day snacks as most of our team didn't want cookies, and pastry all day. They did supply a good variety of fruit and veg and that was great.
Staff was pleasant but again everything was just ok more like a 3 star hotel than a 4 or 5.
I didn't stay over night so can not comment on the rooms.

Room Tip: It seems like if you make a request the staff are helpful but don't have high expectations other...
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  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Lenka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 10 March 2014
Thank you for your review of our hotel in conjunction with the 2-day conference you attended. I want to thank you for your feedback on the food & beverage provided. Our conference services managers work with the conference organizers to select menus for meeting events. There was opportunity for us to obtain more information about the attendees to ensure we along with the organizer selected the right menus. I was pleased that once the break menu was changed to provide fruit and vegetables you found the quality to be great. I do apologize for your disappointment, but truly appreciate your feedback that allows us to get better.

Sincerely,
James Tingley, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (233)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Buenos Aires, Argentina
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

I stayed there for one night with my mum.
Good points:
- The hotel is beautiful, the rooms are very comfortables, big and clean.
- Excellent location
- Staff very polite and attentive
Bad points:
- when we did the checked in (around 2.20pm) nobody told us about the fire alarm test. This was annoying because when we arrived to the room (2.30 pm) the alarm started to sound and we didn't know what to do and we felt scared. I called to reception and nobody answered, I went to the emergency stairs and nobody was there, between 7/10 minutes later the alarm stopped. Finally at the night when we took the elevator we read a poster advising the guest about the test.
- I can't use the wifi because It was very difficult to connect.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sleilas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 20 February 2014
Thank you for your review of our hotel. I was pleased to learn from you review that you found our staff to be polite and attentive, our location excellent and the hotel beautiful. I have shared your kind comments with the team!
With respect to the Fire Drill, we do have a monthly fire drill to ensure our team is prepared and knowledgeable in the event of a real emergency. We do announce these drills ahead of time by posting notices 24 hours in advance. I do apologize for the concern this caused and I have reviewed our procedures for not only posting notices in advance but during guest interaction and particularly at check-in to provide you, our valued guest, notice of the scheduled Fire Drill. Throughout the Fire Drill, announcements to inform our guests are made in keeping with our procedures and protocols. Once again, I do apologize for any difficulties you experienced on that occasion.

I appreciate your feedback, both positive and constructive, which allows us to review procedures to ensure our guests have an enjoyable experience at our hotel.

Regards
James Tingley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal,Canada
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

clean rooms ,friendly and helpful staff in the heart of Calgary .Close to the Chinatown part,Calgary tower and many other attractions.
There is a pool and Starbucks coffee in the lounge area. :-)
There is a restaurant but we ate out .Cannot describe the quality of meals .

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sylvain D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 5 February 2014

Stayed here for two nights for a work conference.

Pros:
- Rooms for pretty large
- Relatively clean
- Flatscreen TVs with a decent selection of channels
- Gym/pool/hot tub
- Cleaning/banquet room staff were nice

Cons:
- Feels run down
- Terrible food (I can consistently get better food at a food court)
- Rooms are either too cold or too hot, with no inbetween
- The AC/heat system in rooms wail like a banshee. (I can't believe how loud it is)
- Poor sleep quality

Room Tip: Go find a different hotel
See more room tips
  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cwm_2355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatDBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review, 11 February 2014
Thank you for your review. We are glad that you enjoyed your room and our renovated pool facilities. Please accept my apologies for the AC system in your room causing noise and your food experience. These concerns are not the norm at our hotel and we hope to see you again when you visit Calgary.
Sincerely,
James Tingely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

This is an excellent hotel with VERY fast free Wi-Fi and mini-fridge in suite.

The rooms are pretty comparable to the nearby downtown Marriott, with the bathroom being smaller and less luxurious.

Location wise it is close and within walking distance of everything downtown but is technically a bit more off to the side from the downtown core. It's about a 5 to 10 minute walk to the nearby c-train station and right across the street from a bus to the airport.

I was consistently able to find cheaper rooms at this hotel online than at other hotels in the downtown core. If you must stay downtown, this place tends to be a great value.

  • Stayed January 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mrcleaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niteroi, Brazil
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

The hotel is very well located, just few blocks away from the main street and the Tower. The staff is absolutely kind and helpful. The room was spotless. Nice view, very clean. I'm happy I picked Delta Bow Valley over other more expensive hotels. It couldn't be better.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank felipepasini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alberta
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

We are from Alberta and decided to have a stay-cation in Calgary and chose the Delta Bow Valley as we have very good experiences with the Delta chain. We got the special package that included the tax and parking which we really thought was a good rate considering the parking fees in Calgary. We were there Thursday-Sunday, pretty quiet even if it is in Downtown Calgary. Was easy to get in and out of the downtown core and lots of good restaurants in the vicinity you can walk to. Our room was overlooking the Calgary Tower, good size for a family of 4. The room was clean, the pool was good and the gym was adequate. They also have a sauna but it took about 30 minutes for it to warm up so if you intend to use it I suggest you turn it on and come back after. What I really like about the Delta chain is the staff. The staff here are amazing, we requested for several items and within 5 minutes it was right there at our door. They are renovating their lifts the older ones are very dated but the new ones look and smell good. I would definitely come back and will not be embarrassed to suggest this hotel to my friends if they intend to stay in Calgary.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank millet20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Calgary Downtown

Property: Delta Hotels by Marriott Calgary Downtown
Address: 209 Fourth Ave SE, Calgary, Alberta T2G 0C6, Canada (Formerly Delta Bow Valley)
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Calgary
#17 Romantic Hotel in Calgary
#32 Business Hotel in Calgary
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Delta Hotels by Marriott Calgary Downtown 3.5*
Number of rooms: 394
Official Description (provided by the hotel):
Featuring an unbeatable location, the Delta Hotels by Marriott Calgary Downtown is renowned for genuine hospitality and exceptional service. Additionally, our central location places us conveniently close to TELUS Convention Centre and the Calgary Zoo. Our hotel welcomes business and leisure travels and is well situated in central downtown. Delta Hotels Calgary Downtown is committed to offering you a remarkable experience. ... more   less 
Reservation Options:
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Also Known As:
Delta Calgary
Calgary Delta

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