We arrived at this hotel approx 7pm after a long day travelling from Banff on our coach tour. On arrival it was clear that the reception was very busy with lots of people dressed ready for the stampede. We were given our keys and after settling in our room went down for dinner, busy resturant and live music made for a nice atmosphere.
On returning to our room we found our passports were not with us, we searched but could not find them, slight panic arose as we were due to fly back to the UK the next day.
Receptionist Anne was great, called previous hotel in Vancouver and found out they had them as we had left them in the safe. Then came the puzzle of how to get them back, between Anne and her colleague Daniella it was hrs of calls and support, they were fantastic certainly went above and beyond. Daniella stayed way past the end of her shift to support us and we were so grateful to receive our passports the next day.
A lovely hotel, close to everything and great views. Food was good to we enjoyed breakfast and dinners.
But the best of customer service I have ever received.