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Delta Hotels
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Nicky E
Hertfordshire, United Kingdom

Good location, friendly staff

4.0 of 5 bubblesReviewed 21 Jul 2019
Stayed at the Delta for one night after arriving from London. Excellent reception staff, informative, chatty and helpful. The room was a good size with a large comfortable bed. Had some difficulty with the electrics - seemed to have very low power (didn’t find it a problem anywhere else in Canada so don’t think it was our adaptors). Bar/restaurant staff friendly - we were too late for the restaurant but were brought some freshly make kettle chips and dip gratis. The breakfast was very good, with a good selection and table service. The location is quite good for shopping on Stephen Ave. and it’s also very close to China Town. I would stay here again.
Date of stay: June 2019
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Delta_YYCBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this review
Responded 29 Jul 2019
Thank you for your recent review. I was pleased to read that you have a good nights rest with us, I will share you comments with the team here. We look forward to welcoming you back in the near future. Thank you again for your feedback.

Sincerely,
Richard Main, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 July 2019

Our room was not enormous, but it was very tastefully updated with everything to hand, and I do not hesitate to recommend it. We were surprised there wasn't an in-room safe - the only hotel in our tour of Canada which didn't have one. Parking in the garage was easy. When we used the pool, there were no locks on the lockers. Perhaps Calgary is just a very honest city.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jonathan-from-London
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded 21 July 2019

Dear Jonathan-from-London,

Thank you for the generous rating of Delta Hotels Calgary Downtown. We love that we could make you feel at home with our modern, comfortable accommodations and excellent service, right in the heart of central Calgary! We are also pleased to know you found our parking service to be convenient. Thank you again for recommending us to future guests. We hope to be your hotel of choice every time you visit the city.

Richard Main
General Manager

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Reviewed 20 July 2019 via mobile

We arrived at this hotel approx 7pm after a long day travelling from Banff on our coach tour. On arrival it was clear that the reception was very busy with lots of people dressed ready for the stampede. We were given our keys and after settling in our room went down for dinner, busy resturant and live music made for a nice atmosphere.
On returning to our room we found our passports were not with us, we searched but could not find them, slight panic arose as we were due to fly back to the UK the next day.
Receptionist Anne was great, called previous hotel in Vancouver and found out they had them as we had left them in the safe. Then came the puzzle of how to get them back, between Anne and her colleague Daniella it was hrs of calls and support, they were fantastic certainly went above and beyond. Daniella stayed way past the end of her shift to support us and we were so grateful to receive our passports the next day.
A lovely hotel, close to everything and great views. Food was good to we enjoyed breakfast and dinners.
But the best of customer service I have ever received.

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank SALG52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delta_YYCBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded 29 July 2019

Thank you for taking the time to share your review with us. I was happy to read that my team was able to get your passports shipped back to you in a timely matter, I will be sure to share your comments with the team here. We look forward to welcoming you back in the near future, thank you again for your review.

Sincerely,
Richard Main, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2019

We stayed at the Delta at the beginning of our Rocky Mountaineer tour,it was a good introduction to Canadian hospitality. The reception staff were friendly and helpful as were they in the bar and restaurant. Our room was spacious and clean with a lovely view of the Calgary Tower,the light show at night was particularly spectacular. The hotel is very close to lots of bars and restaurants and only a few minutes walk from the tower.Our stay at the Delta was a great start to a wonderful holiday.

Room tip: A Calgary tower view is good
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank karen w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delta_YYCBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded 29 July 2019

Thank you for your recent review. I pleased to read that you had a great holiday in Canada and we were the first stop on your adventure. I hope that you had a great vacation, we hope to welcome you back in the near future. Thank you again for your review.

Sincerely,
Richard Main, General Manager

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Reviewed 20 July 2019

We were lucky to book in before the rush came (Stampede) and were given a fabulous view, very comfortable room, a great bar and restaurant area and staff were excellent. Very central and just a short stroll to the walkway along the Bow River. Would stay again and recommend to others.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Donna L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded 20 July 2019

Dear Donna L,

Thank you for the generous rating of Delta Hotels Calgary Downtown. We love that we could make you feel at home with our modern, comfortable accommodations which provide beautiful views of the city skyline and excellent service, right in the heart of central Calgary. We appreciate your recommendation and look forward to seeing you again soon.

Richard Main
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2019

Most of Calgary went to great lengths to have beautiful flowers outside their businesses... but not at the Delta downtown when we stayed there July 8th. A few weeds in the window box and that was it. They need to get with the program and make the outside as nice as the inside.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank JodyFuller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delta_YYCBV, General Manager at Delta Hotels by Marriott Calgary Downtown, responded to this reviewResponded 30 July 2019

Thank you for taking the time to provide feedback about your recent stay with us.

We hope you enjoyed your stay at the hotel. As part of our continued efforts to modernize the property, we have upcoming plans to landscape the front area of the hotel and brighten up the arrival area which includes the flower boxes out front of the hotel.

We apologize if this caused any inconvenience during your stay and look forward to welcoming you back to the hotel again the next time your travels bring you back to Calgary.

Thank you for your continued loyalty to the Delta Calgary Downtown.

Sincerely,
Richard Main, General Manager

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