I was a guests at Sandman Inn Downtown Calgary on Nov 2, 2013. As a previous guest at other Sandman locations, I was confident that I would have the same great customer service and prompt response. Unfortunately, this wasn't the situation. Upon arrival I was informed that I would have to park my vehicle in the reserved Sandman Hotel parking stalls located outside due to my truck not making the height clearance. I was given a AMA window decal that indicated that all values have been removed from my vehicle and that the area was monitored regularly by security. I placed this card on my dash as instructed. Around 5am I was notified by the front that my vehicle was one of 2 guests vehicles that had been broken into. This was a huge disappointment, but didn't blame the hotel until I began dealing with the situation and soon realized that the hotel was partially at fault. My encounter with the police gave me the impression that this was a problem in that area and the hotel has this type of situation on a regular basis. I then inquired about security patrolling the area that was assigned to guests and the officer's response was that the breakins happened early in the evening due to no snow tracks and the amount of snow that accumulated around the vehicles.The breakin wasn't noticed until around 5 am. That gives us a 6-8 hour window. So basicly there was no security patrolling after midnight when this type of thing usually happens. My next question to the officer was about cameras? The officer replied that they had a camera, but it isn't in the correct spot to catch anything where the vehicles are being parked in the assigned spots. This was very disappointing due to the fact that if they indeed had security patrolling the area and had cameras visible to the public and in fact worked, this might of prevented the breakins. Checking out of the hotel that morning confirmed that the hotel knew of these on going problems and has not tried to solve or enhance their security to help their guests. The customer service while checking out was very cold and not sympathetic of the situation. The clerked laughed when I asked that the room should be compensated due to the fact I think they were half reliable. The front desk clerk said that they would compt my parking charge of $5. What a slap in the face!!! Maintenance did help me clean the broken glass up and make a cardboard window to help me stay warm on my travels home, which I appreciated. I was very disappointed once again when the maintenance guy started making comments on how my window and truck damage wasn't that bad and I should have seen last weeks vehicle. He made it sound like cleaning glass up and making cardboard windows were a daily thing for him. I used to love staying at the Sandman for their affordable, clean rooms and outstanding customer service. This experience was a huge disappointment, even after contacting the Hotel Manager through email, I still have no answers and the lack of interest shown from her confirms they have no intensions on fixing this huge problem! To those who are thinking about staying at this particular hotel in Downtown Calgary, reconsider their slogan " Best Value Downtown"! I am out $1200 due to this experience! I hope this helps with your decision or at least you have a heads up on what you may be facing.
- Official Description (provided by the hotel):
- Centrally located in Calgary's business district, and a short distance from Calgary's retail and entertainment district, Sandman Hotel Calgary City Centre is the ideal place to stay whether you are travelling for business or for pleasure. ... more less
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- Also Known As:
- Sandman Hotel Calgary