I never take the time to review a hotel so rest assured there is a reason in this case. This is the best hotel I have ever stayed in, hands down, and we will be back again.
The girlfriend and I decided to drive down to Calgary and spoil ourselves for our birthdays, deciding to go all out rather than fly somewhere and maintain a more strict budget. Hotel Le Germain was #1 on Trip Advisor at the time and this ranking was more than deserved.
I had a long correspondence in the weeks leading up to our visit with the Concierge. I spoke with both Amanda Verge and Jill Marven and both were cordial, very prompt in responding, and extremely helpful. I wanted to make our stay special so I requested a few of their Elite Extras and asked for anything else they could help with. They obliged by booking me in a beautiful corner room on the top floor, facing north, providing the best view possible. They also recommended restaurants and gave me their own personal reviews of the establishments I had researched myself. I made numerous changes to my plans and even a couple at the very last minute and they were able to fufill every request I had. Very impressed.
I paid $250 plus tip for one hour of in-room couples massage. The hotel brings in a third party (Zensation Spa) to do this work and while it wasn't bad, I've certainly had a better massage and it wasn't quite worth the money. The price is high because they do come right to your room but the masseuses were very quiet, almost awkward, and didn't interact with us very much, making us feel somewhat uncomfortable and taking away from the quality of the massage. They also only massaged us for about 45-50 minutes as it took them 10-15 to set up and for us to fill out questionnaires. This has absolutely NOTHING to do with the hotel but if you're looking for a massage, I would look elsewhere.
Chocolate Covered Strawberries & White Rose Petals delivered to the room
I paid $5 per strawberry and $40 for the petals. They were delivered as requested, at 11:30 while we were out for dinner and drinks. This was a nice touch and was a great surprise for my girlfriend and the hotel was great about delivering on time and fairly late in the evening.
We paid $250 (an Expedia special rate, normally $309) per night for a Deluxe room. The room was fantastic and I have never enjoyed a hotel room as much as this, top to bottom. Immediately as we walked in, loungey music was playing through the TV, setting the luxurious atmosphere. The hotel uses European style lighting so you insert your room key into a slot as soon as you walk in and the entire room lights up. The decor was very impressive - modern and stylish just the way a high class hotel should be. The room was enormous, plenty of room between the bed and each wall, a large area between the bed and TV with a small couch and coffee table situated here, a small walk-in closet with an electronic safe and space to store your clothes, a large workspace with a hidden, fold-out plug in station for power outlets, access to the TV inputs, and internet connectivity as well. Large nightstands on either side of the bed, a fully stocked minibar (with reasonable prices, for a minibar), espresso machine (although extra charge for espresso), and wine glasses. The bathroom was very impressive with modern style sliding doors, separate toilet area (with a phone in there!), a giant modern basin-style sink, separate make-up area with concentrated lighting and magnifying mirror, a large hidden cabinet with four shelves and another mirror, and all of this with high end decor and TONS of space. The rain shower was also quite impressive, with a smoked out window providing natural light while maintaining privacy. Beautiful tile on the floor. Complimentary toiletries were high quality. Towels were as well, and plentiful. One surprising thing was that the toilet paper wasn't of the greatest quality. Obviously a very small issue, if even an issue, but it was surprising given the fact everything else was of the highest quality.
I felt this deserved its own heading as this was, bar none, the BEST bed either of us had ever slept in. California king-sized mattress, we couldn't sprawl out and get in one another's way if we tried. 100% Egyptian cotton felt like silk. The massive pillows were incredibly comfortable. Of the three times we laid down to sleep, we could not remember a single minute in which we laid there awake, instead instantly falling asleep. We had to force ourselves not to oversleep as this bed was simply heaven to sleep in.
Our every need was met with a friendly demeanor and we never felt like we had to go out of our way to ask for something. The servers for the complimentary breakfast were very professional and we felt very special sitting in the lovely Assiniboine room eating in the morning. Housekeeping was particularly impressive as they arranged our own mess (toiletries spread around the bathroom, clothes laid about) for us and went above and beyond what you would normally expect from housekeeping. On one occasion, we were out front waiting for a cab and an employee noticed this, came out, and ran across the street to find us a cab.
-Breakfast was quite good, with servers constantly rotating in fresh offerings. Great selection of pastries.
-Parking was a bit of a pain as they charge you $6 every time you enter in a new period (6 PM - 5:30 AM, if I remember correctly), and every time you leave and come back. We ended up paying $30 for the two nights' stay, only leaving once.
-Location was perfect, we walked every where we wanted to go downtown and it was only a $7 cab ride to the Calgary Zoo. The Calgary Tower is right across the street.
-One surprising thing was the fact there was no pool.
- Official Description (provided by the hotel):
- Genuine haven of peace, Groupe Germain, pioneer of the boutique-hotel concept in Canada, has expanded its unique brand of hospitality into Western Canada with Hotel Le Germain Calgary. The Groupe Germain philosophy is all about authentic elegance.A welcome like no otherAt Le Germain Boutique-hotels, the goal is to create a warm, comfortable ambiance, combined with attentive, personalized service that is always accommodating, yet never intrusive.Respect for the environmentThe entire complex was engineered and constructed to incorporate several state-of-the-art features designed to conserve energy and preserve our environment. ... more less
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