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“Good location, but coule be better for the price”

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Hotel Le Germain Calgary
Ranked #8 of 109 Hotels in Calgary
Certificate of Excellence
Montreal, Canada
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good location, but coule be better for the price”
Reviewed 13 July 2013

Very good location, good service overall. As for all Germain hotels rooms are large, well designed. Surprisingly there is no place to store our items. A cupboard is missing. The bed is fantastic (important in an hotel...). The breakfast is disappointing. Frankly, for this price, this is not acceptable.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacques D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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830 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Calgary, Canada
Level Contributor
172 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 9 July 2013

We stayed here for our last night before being allowed to return home post-flood evacuation. We were looking forward to the stay based on the excellent reviews on Trip Advisor. The suite (normally $760 per night) looked like a very trendy man-cave with lots of bling, including an Nesspresso machine, a boardroom table and white board and bedsite light controls for the whole suite. The glass seemed at least triple paned and the room was as silent as a tomb, which was nice, given the downtown core location. The continental breakfast was one of the best that we have ever had in a hotel. However, we were put-off by two factors: 1) You have to either pay to park or pay to valet park ($30 per day to valet. which is cheaper than using the lot); we have stayed in many upscale downtown hotels in North America and never had to pay for parking before; it seems like the hotel should absorb this fee and 2) when we checked out, we were told that the printer wasn't working and they would email the bill to us; when the bill arrived, we had been overcharged by $100; they first tried to tell us that it was "extra taxes"; when we said that didn't make sense, they then said that the $100 was actually a deposit to hold the room and that it would take up to 5 days for the deposit to be returned to our card; they could not explain why they charged the full deposit plus the full room fee, rather than just charging us the difference; the entire bill then disappeared from our credit card and reappeared a few days later. We think they just screwed up and didn't want to own it, so tried to make odd excuses. It wasn't a nice way to end our stay, particularly given the stress of just wanting to return home after the floods, and instead, having to fight by email with the hotel. It was also poor customer service for the staff to basically initially say that we didn't understand how tax is applied to hotel stays, when actually it seems that they do not understand how a deposit should be applied to a total bill.

Room Tip: Beware that if you bring a car, you will be charged to park. Check your bill very carefully at the...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank skytre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, UK
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2013

Good location next to the Calgary Tower. Stampede and the central malls in walking distance. Stylish and comfortable quality room. Large bathroom, shower room actually, didn't appear to have any heating and was rather cold (in July)
Very pleasant complementary breakfast when we were there.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank 1leftleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 July 2013

We were booked into another hotel but due to the dreadful floods the original hotel was not able to re-open. We ended up with just one night in Calgary as couldn't get there before.
Very disappointing but Le Germain was wonderful and would gladly have stayed many more nights. Beautifully appointed room,spotlessly clean, very friendly staff and a great breakfast.
What a stunning bathroom!
Well done ...a difficult time as they had just that day got most things working.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 30 June 2013

I stayed at the Hotel Le Germain in Calgary from June 20th - 26th, 2013. I went to Calgary for a work project and unfortunately, the timing could not have been worse! The floods in Calgary reached their peak on the night of the 20th and by the morning of June 21st, most of downtown had been evacuated and the power shut down. We were fortunate enough to given the option to stay at the hotel during this time. We kept saying that the beds were so comfortable, we didn't want to move!! We had no hot water and pretty much no power. However, we did have two bedside lamps that worked and one plug in. So, after a refreshingly cold morning shower, I could at least blow dry my hair! And, there was enough light from all the windows that once the sun was up.....it was perfectly fine! My colleagues and I all chose to stay there during the power outage and we were really glad we did (there was 4 of us). The hotel was awesome. They treated us really well. They brought in pizza one night and each morning they provided something for breakfast. They had a movie night one night which was done by streaming in a movie from a laptop onto one of the TV screens. And, to top it all off, we were told that the owner of the hotel (who has a condo in the building next door) was offering her condo unit if we wanted a hot shower as she was away during this time. We were really, really amazed with this generous offer. All of the staff that we encountered during our stay were really great to deal with. Thanks to everyone!!

I also need to say that I stayed at this hotel two previous times and it was wonderful. So, with or without power and hot water......this hotel is a must!!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LoveVacations_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 24 June 2013

We only enjoyed one night at Le Germain and then the flood in Calgary caused us to be evacuated. Very disappointing as this is a great hotel.

Modern, trendy with great staff and a modern upmarket feel

If your visiting Calgary, give this a go

Stayed June 2013, travelled on business
Helpful?
1 Thank PeterR931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo, Ohio
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 June 2013

Very trendy. Room was very spacious, clean and well maintained. Shower had a rain efeect shower head...very nice !! Service was impecable. Make sure u asked a staff member to show you how to keep the lights on....HAHA...You'll laugh too. Lobby bar is quaint.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank number10Toledo_ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Germain Calgary

Property: Hotel Le Germain Calgary
Address: 899 Centre St SW, Calgary, Alberta T2G 1B8, Canada
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #8 of 109 Hotels in Calgary
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Le Germain Calgary 4*
Number of rooms: 143
Official Description (provided by the hotel):
Genuine haven of peace, Groupe Germain, pioneer of the boutique-hotel concept in Canada, has expanded its unique brand of hospitality into Western Canada with Hotel Le Germain Calgary. The Groupe Germain philosophy is all about authentic elegance.A welcome like no otherAt Le Germain Boutique-hotels, the goal is to create a warm, comfortable ambiance, combined with attentive, personalized service that is always accommodating, yet never intrusive.Respect for the environmentThe entire complex was engineered and constructed to incorporate several state-of-the-art features designed to conserve energy and preserve our environment. ... more   less 
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