I stayed at this hotel for a few nights last week and was very impressed with a few aspects and very unimpressed with a few as well.
The location is excellent. Right in the heart of the east side of downtown and 150 feet from Stephen ave. The parking staff were very accommodating and did an excellent job. Well worth the $30/day which is fair considering the Marriott across the street charges more and it's a run down crap hole and the closest lot charged me $54 for 28 hours of parking when I parked there. Anyone who says they don't normally pay for parking at downtown hotels in big cities is just dumb. Of course they all charge for valet. It's just about how much they charge in my books.
The room was awesome. Very well laid out with a large open design. I stayed in a standard room. The bed was epic. So comfy I didn't want to leave it. Bathroom was large and very well appointed.
Now for the downside.
Avoid the lounge. Unfriendly staff and they offer a limited menu with no food that anybody will order. Numerous times I've sent out of town clients to stay here and they all say the same thing.
I ordered room service numerous times and the staff were very friendly but again the limited menu is in need of a reality check. Its mostly salads and deserts. Not very friendly on the hours of operation either.
I've eaten at Charcut and it's really good. I just hoped that would transfer into the room service but so far it doesn't.
The front desk staff were really good. It did come up that the whole lounge had left after a rude bartender had informed us that he had only opened 45 minutes ago so not to expect much from him and we were presented with a food menu which included maybe 10 items. Nothing hearty like a meal. And yes I do expect that service when seated at the bar and doing nothing but drinking, would improve, that wasn't what we were there for. When this come up with the manager he immediately offered a discount which I told him wasn't necessary. A discount doesn't change my mind about whether service was good.
Lastly I would advise to specifically ask what charges will be made to your credit card each step of the way. I got bit with this one and currently have a card frozen due to suspicious activity by them. 3 large charges in less than 24 hours and only 1 at best is a justifiable pre-authorization. I've heard this complaint from numerous other friends who stayed here and there was a couple arguing over this when I was checking in and out so it doesn't seem like a rare occurrence.
So I will stay there again but I will order domino's rather than eat there and I'll ask them to explain each charge going on my card and I'll avoid the bar. Then I expect the stay to be perfect.
- Official Description (provided by the hotel):
- Genuine haven of peace, Groupe Germain, pioneer of the boutique-hotel concept in Canada, has expanded its unique brand of hospitality into Western Canada with Hotel Le Germain Calgary. The Groupe Germain philosophy is all about authentic elegance.A welcome like no otherAt Le Germain Boutique-hotels, the goal is to create a warm, comfortable ambiance, combined with attentive, personalized service that is always accommodating, yet never intrusive.Respect for the environmentThe entire complex was engineered and constructed to incorporate several state-of-the-art features designed to conserve energy and preserve our environment. ... more less
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