We stayed 2 nights during the June 2013 flooding. Obviously it was a specific context as the first night there was no power nor hot water, but we were back a week later when the power was back on.
Rooms are beautiful for the modern look lovers. Artemide lamps, lighting system, large bathroom, comfy bed, quality furniture.
As other reviewers have pointed out, the room and hallways are quite dark. Also, the fact that they charge 2.50$ for a Nespresso in the room is bizarre. I have seen Nespresso machines in upscale and no so upscale hotels but never have I seen a place charge for it.
Service in general was good. We had many exchanges with the manager Robert and his assistant Lancelot. They tried hard to help us overcome the problems that came with power outage and the need to change our trip itinerary (the hotel closed down at some point), but they did seem a bit overwhelmed by the situation. Other staff we met looked like they were students that did not know much about the city or basic customer service in hotels. At breakfast, we also witnessed a situation that showed some staff lack motivation to give a good experience to customers. A guest showed up 5 minutes after the serving hours for breakfast, while two tables were still occupied by guests having breakie (including us). Food was still out and available. The waitress simply told him that breakfast was closed. No mercy for latecomers! We thought it was pretty harsh.
In general, we felt the level of service did not match the luxury of the accommodations. Having said that, we think it could be easily improved with some coaching/training. The hotel has great potential.
- Official Description (provided by the hotel):
- Genuine haven of peace, Groupe Germain, pioneer of the boutique-hotel concept in Canada, has expanded its unique brand of hospitality into Western Canada with Hotel Le Germain Calgary. The Groupe Germain philosophy is all about authentic elegance.A welcome like no otherAt Le Germain Boutique-hotels, the goal is to create a warm, comfortable ambiance, combined with attentive, personalized service that is always accommodating, yet never intrusive.Respect for the environmentThe entire complex was engineered and constructed to incorporate several state-of-the-art features designed to conserve energy and preserve our environment. ... more less
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