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“Beautiful, stylish hotel; service could use some improvement” 4 of 5 bubbles
Review of Hotel Le Germain Calgary

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Hotel Le Germain Calgary
Ranked #10 of 109 Hotels in Calgary
Certificate of Excellence
Montreal, Canada
Level Contributor
53 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Beautiful, stylish hotel; service could use some improvement”
4 of 5 bubbles Reviewed 27 July 2013

We stayed 2 nights during the June 2013 flooding. Obviously it was a specific context as the first night there was no power nor hot water, but we were back a week later when the power was back on.

Rooms are beautiful for the modern look lovers. Artemide lamps, lighting system, large bathroom, comfy bed, quality furniture.

As other reviewers have pointed out, the room and hallways are quite dark. Also, the fact that they charge 2.50$ for a Nespresso in the room is bizarre. I have seen Nespresso machines in upscale and no so upscale hotels but never have I seen a place charge for it.

Service in general was good. We had many exchanges with the manager Robert and his assistant Lancelot. They tried hard to help us overcome the problems that came with power outage and the need to change our trip itinerary (the hotel closed down at some point), but they did seem a bit overwhelmed by the situation. Other staff we met looked like they were students that did not know much about the city or basic customer service in hotels. At breakfast, we also witnessed a situation that showed some staff lack motivation to give a good experience to customers. A guest showed up 5 minutes after the serving hours for breakfast, while two tables were still occupied by guests having breakie (including us). Food was still out and available. The waitress simply told him that breakfast was closed. No mercy for latecomers! We thought it was pretty harsh.

In general, we felt the level of service did not match the luxury of the accommodations. Having said that, we think it could be easily improved with some coaching/training. The hotel has great potential.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mnonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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810 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
116 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 23 July 2013

From the first smile of the doorman, every aspect of this hotel insists that one relax ! The lobby is warm and tasteful and welcoming, the lobby bar - a perfect place to meet someone for coffee, the rooms - exude a style that is calming and touches that anticipate every need, the beds are amazing !-('cept paying for the Nespresso a little jarring!). The complimentary breakfast on the Mezzanine was properly European. The Charcut restaurant is truly truly wonderful. Peter had a great lunch on the patio. We then had a late supper at the bar... served by the passionate professional Christopher Cho. Added bonus was running into Justin Trudeau who'd just arrived from Saskatchewan and getting to meet chef/owner Connie de Sousa who inspires the whole staff. Le Germain is my favourite hotel in Montreal and Quebec City .... so exciting to see them in Calgary !

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
111 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

I spent one night at this perfectly situated and aesthetically lovely property.

I was sorely disappointed with the low-quality bathroom tissues, toilet paper and towels. They all felt like sandpaper. At $300/night, I would expect the quality of the tissues/toilet paper/towels to match everything else. If you are supplying guests with Molton Brown toiletries, I would hope you wouldn't cut corners on the rest of the bathroom items.

I would like to suggest that a supply of towels be made available in the fitness facility.

The concierge was extremely helpful and very accommodating.

Room Tip: I stayed in a superior room with a king sized bed with a city view. It was very quiet.
See more room tips
  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Penelope G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland, United Kingdom
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 21 July 2013

The hotel has a great location and is very quiet inside considering it's in the heart of downtown. Even our room was completely silent, no noise through the walls, only the door must be thinner as I could even hear room service coming down the corridor with the rattling of cups on a tray. Those cups were for us by the way, they had a lovely nexpresso machine in the room but no kettle. You even had to pay for the coffee!! Never in all the hotels we've ever stayed have we had to pay for a coffee, anyway we prefer tea. So we had to call down for a kettle and 2 large cups as all they provided were tiny expresso cups. It was great that they accommodated us but I feel we shouldn't have had to ask for that.

Our superior king room was very spacious and comfy. Great large bathroom with separate toilet. The whole room had a lovely clean look with hidden cupboards containing ironing boards for instance. Great walk in closet, very comfortable beds and linens.

The lighting was terrible, it was very dimly lit and the colours were dark which made it feel even darker. Yet when we turned out the lights for sleeping there was light coming in through the blinds and every light switch was slightly illuminated green so you could find it in the dark presumably. I like complete darkness to sleep so this was very annoying.

The bathroom had a walk in rain shower, which looked very stylish but thank goodness there was a separate hand shower which had more pressure.

The whole place is very stylish and aesthetically pleasing, but lacks some practical touches. The breakfast was simple and it was lovely to get a fresh brewed americano. Lots of hotels either don't provide breakfast or charge for it, so it was nice to get something to hold us over.

Room service menu was very disappointing.

Like other reviews before us, we too were over charged, thankfully we got a printed receipt and picked up on it there and then!

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank VoyagerScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 21 July 2013 via mobile

We stayed for 6 nights while in Calgary getting our daughter moved into her new place. The staff was nothing short of amazing, from the front desk to the cleaning staff. We happen to be there for Stampede week so rates were a little higher than normal, but still within reason. The concierge helped us book stampede tickets, not being familiar with the process and it was a 10 min walk to the Stampede Grounds and a 2 min walk to Stephan Street.
Char Cut deliver a steak dinner that ranks up there with the best we have ever had.
Nothing negative to say, great place to stay. Now our daughter is living in Calgary, we will be there several tea a year and will definitely stay at Le Germain.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona City, Arizona
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

This Hotel was awesome, great location to walk everywhere. tons of restaurants and shopping near by. right across the street from tHE Calgary tower and more important Starbucks! The hotel is contemporary and clean... Beds are GREAT! great place thank you...

Room Tip: Try to get 12th floor great city view!
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  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Missyuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
214 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed 20 July 2013

Located on Centre St. SW at 9th Ave directly across the street from the Calgary Tower, the Le Germaine is a great location for business or pleasure (not family). I spent 5 nights and I loved at first sight that the decor was very stylish european and not at all like the usual business traveller hotels which all start looking the same.

Though having said that, the wood throughout and stark colours does give the room a very masculine aura, and then the restaurant pretty much just serves large slabs of meat - so I did feel a bit like I was staying in a man cave and after a few days started to miss frilly girl stuff... just a little.

I did like the layout of the room & the 12th floor was very quiet. I counted 15 light sources, i.e. lamps, pot lights etc. throughout the room & even with all of them on, it was still a little dim for me, as were the hallways (hmm that cave feeling again).

I loved the bathroom - 9 large shelves to hold my toiletries, the sink was a little high (yup..more for a man's height), the rain shower was great. Hint - there is nothing to push or pull, simply turn the left square up and water comes out of the rain head, or turn the square down and it comes out of the handheld wand. Remember to step back after turning it, until the water temperature has become stable.

I liked the Nespresso, but would have preferred a keurig. I loved the fold out ironing board. The bed was comfy, the towels were a bit rough. The continental breakfast on the 2nd floor was o-k, have had better and have had worse. The staff were nice and efficient, there was always someone there to open the lobby door for me when I came in or left, good service.

All in all I liked the "Le Germaine" even though it is very much a manly hotel, but I guess it would be the "La Germaine" if it was meant to be feminine. Also note shopping & several good restaurants are one block over on 8th Ave (Stephen Ave Mall).

Room Tip: Rooms 05 & 14 are very large corner suites, 03 & 12 are small corner rooms and the rest are...
See more room tips
  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vansportsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Germain Calgary

Property: Hotel Le Germain Calgary
Address: 899 Centre Street SW, Calgary, Alberta T2G 1B8, Canada
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #10 of 109 Hotels in Calgary
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Le Germain Calgary 4*
Number of rooms: 143
Official Description (provided by the hotel):
Genuine haven of peace, Groupe Germain, pioneer of the boutique-hotel concept in Canada, has expanded its unique brand of hospitality into Western Canada with Hotel Le Germain Calgary. The Groupe Germain philosophy is all about authentic elegance.A welcome like no otherAt Le Germain Boutique-hotels, the goal is to create a warm, comfortable ambiance, combined with attentive, personalized service that is always accommodating, yet never intrusive.Respect for the environmentThe entire complex was engineered and constructed to incorporate several state-of-the-art features designed to conserve energy and preserve our environment. ... more   less 
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