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“Almost perfect except the next door guests are horrible!!!”

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Four Points by Sheraton Calgary Airport
Ranked #55 of 109 Hotels in Calgary
Certificate of Excellence
alberta
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Almost perfect except the next door guests are horrible!!!”
3 of 5 bubbles Reviewed 25 December 2012 via mobile

We decided to check-in at the this hotel as we have a 630am flight out of Calgary. The building looks new, parking was not too crowded considering it is Friday and near the holidays. Check-in was a breeze although the lobby is too busy as there is a party going on in their function room/ball room. The room is clean, free bottled water which is a plus. So after dinner, we decide to go to bed at 8pm as we need to be up up by 3am. Everything was doing well until about 12 midnight when we heard people running down the hallway, then you can hear people going in and out of the rooms besides us. Great! I think the party downstairs was over and these idiots decide to extend it inside their rooms. By 1230 am I couldn't take it anymore and decided to warn them. They hid my warning for about 30 seconds and resumed with their party after. Called front desk and complained and they told me their security went home already. They did send somebody over, I think it was their shuttle driver. By that time it was already 1am and the whole family is wide awake already. When we checked out at 330am we did receive an apology from the front desk agents. I guess maybe next time I do decide to check-in here again I will ask for a very quiet room.

Stayed December 2012
Helpful?
2 Thank millet20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsairport, General Manager at Four Points by Sheraton Calgary Airport, responded to this review, 27 December 2012
Thank you for choosing to stay with us at the Four Points by Sheraton Calgary Airport and providing your feedback. I truly value your opinions as we use them to improve our service delivery.

I am so sorry to hear that your stay with us was disrupted due to noisy neighbours. We always encourage guests to reach out to our Front Desk team immediately as we have no tolerance for those who choose to disrupt the quiet enjoyment of the hotel for others.

Again my sincere apologies. I am glad to hear that you did enjoy the rest of your stay. We hope we have the chance to welcome you back in the near future to provide the restful stay we strive to deliver.

Warmest regards,

Karim Sorathia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Zurich, Switzerland
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 11 December 2012

I've stayed here numerous times on my way in and out of Calgary. The rooms are very spacious, and include extra amenities like a fridge and lots of storage space. There was lots of room for me to bring my field gear inside overnight. The king size bed was very comfortable.

The staff are very friendly and the bar and restaurant are good and relatively reasonably priced. Breakfast room service was a bit expensive, but this is typical of any hotel chain.

The location provides decent access to the airport - 10 to 15 minutes' drive depending on traffic. A free airport shuttle runs on the hour during the day. Downtown was easily accessible by taxi at night.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slade_and_Norman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 30 November 2012

Below is my rating on the categories I experienced. Everything is rated out of 5 (5 being the best)

Staff 5 - Very friendly and accommodating. Genuine smiles (not being phony)

Lobby 4 - Pristine condition and lots of seating if you need to wait for any reason

Room size 4 - Average to above average
Room Cleanliness 5 - Rooms are in great shape and house keeping has kept them shining

Bathroom 3 - Nice looking and modern. Would be a 4 but the shower head seems like it was installed for someone that is about 5'5"

T.V. 4 - Flat screen L.G., Good picture and decent channel selection. Looks like a 37" or 42" but for the size of the room a 46" or larger would be nice

Bed 3.5 - Much better than the beds their sister properties (Westin) use but still not matching up (a little mushy) to the beds that are in Hilton properties.

Gym and Pool 4 - Decent size gym with good equipment and a nice indoor pool that has a steam room off the deck as well

Restaurant 3.5 (Ric's Grill) - Great breakfast, dinner selection is okay but noting that was mind blowing

Overall a solid 4 out of 5!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Itravelmorethanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsairport, General Manager at Four Points by Sheraton Calgary Airport, responded to this review, 11 December 2012
We truly appreciate you taking the time to review your stay with us. We take great pride in providing exceptional service to our loyal guests. If there is anything further we can do to make your next stay even more enjoyable, please do not hesitate to reach out.

We look forward to welcoming you back on your next business trip to Calgary.

Warm Regards

Karim Sorathia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 27 November 2012

IF you are looking for a nice modern and clean hotel this will do the trick. Located close to the Calgary this Hotel offers all the modern amenities. Special nods to the decent Gym and excellent Restaurant RC's.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjgdb8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littleton, Colorado
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 26 November 2012 via mobile

Friendly staff and well decorated. All you could ask for.... close to airport and some restaurants although there is a local one attached it which was pretty good. It was only one night but enjoyable.

Stayed November 2012, travelled as a couple
Helpful?
1 Thank P_Biker_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 November 2012

First of all, the hotel is great in almost every way. But they have been a victim of City planning and airport expansion. This means that the short direct route from the airport is now a 12 km permanent detour. This is not a problem if you use the hotel shuttle, but it is a $30 cab fare if you come in after shuttle service.

Here is how the shuttle service works:
Once you have arrived and have your bags in hand, or cleared through customs, you have to phone the front desk of the hotel. They will then send the shuttle out for you. Not before. It is only a 10 minute wait and you can see the loading bays ( 10 & 11) from the terminal foyer.

Heading back to the airport: the shuttle leaves on the hour and you have to notify the desk regarding which shuttle you need. A $5 fee will be added to your bill.

Once we understood how it all works we relaxed and had a good time. Free bottled water a great driver and very gracious hotel staff.

The hotel rooms were beyond comfortable, and the in room coffee was superb.

The hotel restaurant is run by Ric's Grill, with friendly but untrained staff. If you like Ric's menu and are patient, then it will be a good time. There are some other fast food chain places within walking distance if you prefer that option.

Room Tip: If you need a quiet room, ask to be away from any teams or special event room bookings. We had a ho...
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin-Noden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsairport, General Manager at Four Points by Sheraton Calgary Airport, responded to this review, 11 December 2012
We love your review - such great detail on the airport shuttle that you could be part of our guest services team! Yes - we are eagerly awaiting the re-opening of Barlow Trail with the airport tunnel. It will make it that much quicker for airport traffic.

So glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

Warmest regards,

Karim Sorathia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatchewan, Canada
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 1 November 2012 via mobile

This is a nice new hotel, rooms are clean, restaurant is great.
My service has been always been good, I stay here about once a month for work and its a convenient drive into the downtown and easy to get out of the city to the north.
Price is a little higher than some on the north side but very little noise considering the proximity to the airport.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosalee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Calgary Airport

Property: Four Points by Sheraton Calgary Airport
Address: 2875 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Calgary
#27 Family Hotel in Calgary
#30 Business Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Calgary Airport 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event. ... more   less 
Reservation Options:
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Also Known As:
Four Points By Sheraton Calgary Airport Hotel Calgary
4 Points By Sheraton Calgary Airport

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