By the time I got off my flight from NS to AB I was tired as I don't sleep on planes very well. I called and was told the shuttle would be on its way along with the note that construction would slow it down.
The shuttle came within 15 minutes and had cold water to hand out as the driver grabbed my bags. Pleasant conversation and 15 minutes later I was at the hotel. I walked in and they knew who I was. I was prepared to wait for my room until 3pm in their restaurant with some coffee and lunch. Guess what? Guest services had my room prepared for me as soon as I hung up with them after requesting the shuttle so I was able to check in and go directly to my room at 12:30pm. That was such a relief! I didn't have to wait. Then, when I noticed the fridge wasn't working for my water they came within 5 minutes and fixed it immediately.More