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“Clean - good enough”

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Four Points by Sheraton Calgary Airport
Ranked #59 of 109 Hotels in Calgary
Toronto, Canada
Level 4 Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Clean - good enough”
Reviewed 12 November 2013

I found this hotel to be good enough but very basic, as is expected from a Four Points. The location is not that close to the airport as there is construction in the area. Room was clean, faced a strip mall but that didn't matter with the blinds closed. I didn't try the restaurant or bar downstairs as it looked empty but I peeked in and it did look quite nice. Parking was free which is a plus. If you're looking for SPG points then I would suggest staying here instead of the Sheraton Cavalier which is right nearby.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SGOLD88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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482 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed 8 November 2013

I was here for a conference for 5 nights. The buffet made several of our members sick on more than one occasion. The rooms smelled of mould. On the last night we had a pre planned dinner at Ric's for 29. They did not staff properly. We waited an hour for our drinks. Another hour for our appetizers and waited even more for our dinner. The best part of my dinner was the potato. Several others also complained about their dinner not being made properly. Our drink bills were completely mixed up and mixed together. It was chaos. We recieved complaints to one of our members room about noise. There was a small handful of us sitting around talking and laughing. No music. No yelling. They proceded to charge us $250 for a noise violation that was before 10pm. I will be definitely filing a complaint with management.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ricbecks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Calgary Airport, responded to this review, 26 November 2013
We regret to hear of your experience at the restaurant. It seems the confusion with your bill was based on a change from what was originally stated in the group contract.

It is important for us to maintain a restful and quiet environment for all guests staying with us, and our records indicate the noise violation was given after two separate complaints from other nearby guests after 10:40pm. If you would like to discuss your experience or the noise violation in more detail please reach out to our General Manager Karim at gm@fourpointscalgaryairport.com. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Canada
Level 6 Contributor
350 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 31 October 2013

From the moment we drove up to the hotel and encountered teens drinking in the parking lot right outside the hotel entrance, to many maintenance issues in our room and the hotel in general, to the poorly laid out buffet breakfast in Ric's Grill, our stay here was disappointing. We chose the hotel for convenience (easy to get to from the Transcanada Hwy or Deerfoot Trail) and price, and expected more from a fairly new hotel. One elevator wasn't working and the ice machines weren't working. In our room, we had 1 bottle of water for the 2 of us, the tub stopper didn't work, the bathroom door didn't close, and the room already seemed quite used and abused for it's age. The decor was modern, the beds were comfortable and had nice linens,and the room was a good size. The breakfast buffet did not seem to be well attended... the toaster wasn't working, there was food spilled on the linens that had not been cleaned up, and the "hot items" in the chafing dishes were not hot. Our server was very good, and offered to bring us something freshly made from the kitchen, as well as keep us well supplied with coffee. The front desk staff were very friendly and did address my concerns re maintenance issues, and the buffet by offering me some SPG points.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MandB56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmond, Oklahoma, United States
Level 4 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 October 2013

This hotel is OUTSTANDING!
Rooms are clean and relaxing. Very modern. Great beds (of course)
TV's spectacular
Front DEsk staff knowledgeable, friendly and kind.
Workout room good.
Restaurant is FANTASTIC! I would eat here time and time again---even if I didn't sleep at this hotel. Incredible meal, and a menu that will excite your taste buds.
Stay here when you need to do business or on pleasure (centrally loctaed for everything in Calgary)
This hotel gets High marks for All Around comfort, service ,value and the restaurant.

Room Tip: Eat at Rick's Restaurant in hotel--You will LOVE it!!! Rooms have no view, so enjoy everything...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Calgary Airport, responded to this review, 1 November 2013
Thank you so much for your kind words! We are thrilled to hear you enjoyed your stay and our restaurant. We do strive to provide all you mentioned: comfort, service, value, and a great meal at our restaurant. We look forward to welcoming you to Four Points Calgary Airport soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stony Plain, Canada
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 October 2013

Spent one night here while in Calgary. Booked through their online reservation system. At least $30 cheaper than every other hotel in the area, short of going to those discount hotels.

I'll stay here again. The hotel is fairly new, very clean, and very modern looking. CHeck in was quick and efficient with friendly staff. But not annoyingly friendly staff! THat's a good thing.

We had a king room, and I think a king could be quite comfortable. Again, everything was new looking, clean, and modern looking.

The bed was super comfortable, and I slept well, which is rare for me at hotels.

We did not use the restaurant or pool area this time.

Two complaints.
1. The shower. Why is the shower head so low? There are at least 8 foot ceilings in the bathroom, why is the shower head less than 6ft? I'm 6'6" and had to really duck to get my head under the water. I've never stayed at a hotel with a shower this ridiculoius before.

2. The sidewalks. The sidewalks have some sort of coating on them. Looks really nice. However, it snowed overnight, and when we left, they were crazy slippery. I had to walk on the grass next to the sidewalk in order to get to my truck.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
177 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 October 2013 via mobile

The hotel has a very sleek modern feel. My room was clean, modern, and comfortable. My room was definitely tailored for a business traveler. Bed was a little firm but the good selection of pillows still allowed me to sleep well. Easy to connect to wireless, in room safe and microwave are all items I appreciated.

Stayed October 2013, travelled on business
Helpful?
Thank Bernard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Calgary Airport, responded to this review, 1 November 2013
Thank you for your review. We are glad you like our modern look and the comfort of our beds. We are also pleased to hear you enjoyed the complimentary amenities. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zionsville, Indiana
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 October 2013

Spent 11 nights here on a business trip in early August with husband - very clean, comfortable room; appreciated microwave and small refrigerator. Great exercise facility. Staff friendly and helpful. Lots of restaurants of all types in close surrounding area. Breakfast buffet expensive; had dinner in hotel restaurant once. Would stay again.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RetiredBoiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Calgary Airport, responded to this review, 28 October 2013
Thank you for your review! We are happy to hear you enjoyed your stay, our friendly staff, and our exercise facility. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Calgary Airport

Property: Four Points by Sheraton Calgary Airport
Address: 2875 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Calgary
#27 Family Hotel in Calgary
#30 Business Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Calgary Airport 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event. ... more   less 
Reservation Options:
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Also Known As:
4 Points By Sheraton Calgary Airport
Four Points By Sheraton Calgary Airport Hotel Calgary

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