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“Very Disappointing!!”

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Four Points by Sheraton Calgary Airport
Ranked #59 of 109 Hotels in Calgary
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very Disappointing!!”
Reviewed 16 August 2014

My sister and I have stayed at several Four Point Sheraton Hotels and have very much enjoyed them and all they had to offer. This one was an absolutely horrible experience. The Hot Tub was out of order apparently due to it being shut down by the Health Department as advised by Front Desk staff?? Made one very wary about using the Pool, Sauna & Steam Room....We did go to Pool room to check it out only to find the Sauna was not operational nor was the Steam Room; the Steam room had dirty/wet tissue all about the floor??? :(

To then go for dinner at Ric's (onsite restaurant) and simply order Nachos and a small pizza, wait over an hour for same, only to have the pizza served half cooked with no cheese and the Nachos missing the jalapenos, tomatoes or olives and the onions and peppers while very minimal dumped on the bottom of the plate.............almost two hours later we got our food as ordered and took it to our room!! But, must say our server was absolutely outstanding!!

Our sleep was very pleasant and comfortable. To awake and find out that the hotel only provides robes to guests on the 7th floor because, as the front clerk advised, after all they have 159 rooms and cannot supply them to all of the rooms but I could buy one for $65.00!!! Then I get back to my room to discover a bill inside my door on the floor where I was charged for the Airport Shuttle, which according to their website was supposed to "complimentary" round trip....HMMM back down to the front desk only to have the clerk there insist that a fee is in fact stated on the website?? He even managed to print it from somewhere??. I then went over to the in house computers pulled up the actual website online and called the clerk over to PROVE that not only once but TWICE on their website it specifically stated, both under description and amenities, that this service was in fact roundtrip "complimentary" and proceeded to ask him where in fact he printed the paper from that he threw minutes earlier in my face. He had no response but agreed that he would remove the fee from my bill, apologized, and gave me the manager's business card and suggested we give him a call next week because of course he was only on site during the week!! Note, the drive from the Airport is 20 minutes.......

Oh, forgot to mention the "SPA"....well don't plan on getting yourself any massage here during your stay, not with a checkout time of 12:00 and a checkin time of 3:00 and definitely not in your room; massages are only offered 12:00 noon to 4:00!!! Even though the front desk advised us upon checkin that absolutely we could in fact get a massage. She was obviously not well informed.

Oh, yet another, Shopping?? Gift Shop??, NOT! They have a closet that has chips, chocolate, cold drinks, and a few toiletries....that's it!!! There is no shopping stores at all within walking distance of the hotel. Lots of other hotels in the area, Tim Horton's, McDonald's...industrial...

"Designated Smoking Area" depicted on their website is simply an ashtray directly outside the front door entrance and one across from the front door.

Needless to say, ok if your looking for a place to lay your head nothing more....quite pricy for that. A look at reviews here and other discount hotel sites certainly prove that there is a constant issue with the pool, hot tub, steam room, and sauna as well as the elevators not working, the ghastly smell entering the hotel due to the "designated" smoking area, and questionable mood and knowledge of staff. We have travelled all over the south, Europe, and across Canada. You run into little things here and there that you would like different or enjoyed more at another, but never have I felt so DECEIVED and experienced sooooo many issues as we did in this stay. Thank goodness it was only from 3pm checkin to 2pm today.....definitely NEVER again and I will be sure to let all others know.

Room Tip: This hotel has NO nightlife, shopping, outdoor activities, kids activities or landmarks whatsoever...
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Dawndeanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review, 22 August 2014
We sincerely apologize for the complications you experienced during your recent stay with us. Issues with our pool, hot tub and sauna have been addressed and will be properly handled moving forward so not to impact future guest stays. We are truly sorry to hear of the miscommunication regarding our airport shuttle service. However, happy that our staff was able to adjust your bill. Thank you for your feedback as we are continually looking for ways to improve our hotel and services. Take care.
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482 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver BC Area, Canada
Level 4 Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 August 2014

I do stay at a few four points/Sheratons and would recommend this one in Calgary. Easy group to do business with, rooms were very clean. Rics grill is pricey but always good. good access to most areas close to the airport

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank jccbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ancaster, Canada
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 11 August 2014

Nothing negative to report. This hotel is clean, quiet and close to airport. Hotel and restaurant staff were great! Beds are very comfortable - love the choice of all the pillows.
Will be back for sure

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Vacationner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swift Current, Canada
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2014

We were very pleased to find this hotel that allowed Park and Fly on the back end of our trip to Europe. We set up everything before we left and felt that our car was safe and sound in their underground parking lot. On our return we were once again picked up by their shuttle service, with complimentary water, and greeted by a very friendly front desk staff. Our room was spacious and clean and quiet. We had a great sleep and a wonderful breakfast. The only complaint I had that the shower was a little wonky to work, otherwise it is definitely a hotel we would return when in Calgary.

Room Tip: Ask for a quiet room when booking and they are quite accommodating.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Arden C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review, 26 August 2014
Thank you for your wonderful review! We are so happy that you took advantage of our convenient rest and jet package during your recent stay with us. We hope that you had a wonderful trip to Europe and that you visit us again during your next trip to the area. Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 August 2014

We stayed one night after flying in late to Calgary. The room was clean and quite spacious. The service was efficient but I would not say overly friendly. This hotel is conveniently located to fast food restaurants for travellers in a hurry.

Room Tip: Although we did not require it, our room was equipped for handicapped individuals. Guests requiring...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillAndMarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmond, Oklahoma, United States
Level 4 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 July 2014

This property definitely needs some "direction." Great staff and outstanding Team of employees, but:
-my room got left open by housekeeping
-shower had no hot water late afternoon
Both of these issues are unacceptable; but the Team did everything they could considering the circumstances.
KUshi at Front Desk is GREAT. Carol Ann too!
Christina in Ric's Lounge is SUPER and Julie at breakfast will "make your day."
Housekeeping is somewhat sloppy and frontdesk seems a bit overstaffed. English is the second language, unfortunately.
The staff "trys" so I will give thsm an A for effort.
Food in Ric's is SUPER!

Room Tip: No view, to speak of. Nothing special possible.
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Kent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2014

First stay at this hotel, and overall was very satisfied. The hotel lobby was very inviting. Check in was very quick and efficient. One thing I really appreciated was the front desk staff asking if this was my first stay, and explaining where all the amenities (pool, restaurant, etc) can be found. Room was very large and spacious.

Only complaints were that the A/C unit was somewhat noisy. Loud enough to hear it, but not loud enough to keep me falling asleep. (A lighter sleeper might have an issue, however). Vending machine was labelled as out of order, and would appear to be that way for some time as a small store was setup beside the front desk.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review, 29 July 2014
Thank you for you review. We are thrilled that you enjoyed your time with us. We hope to see you again soon. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Calgary Airport

Property: Four Points by Sheraton Calgary Airport
Address: 2875 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Calgary
#27 Family Hotel in Calgary
#30 Business Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Four Points by Sheraton Calgary Airport 3.5*
Number of rooms: 159
Official Description (provided by the hotel):
Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event. ... more   less 
Reservation Options:
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Also Known As:
4 Points By Sheraton Calgary Airport
Four Points By Sheraton Calgary Airport Hotel Calgary

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