My sister and I have stayed at several Four Point Sheraton Hotels and have very much enjoyed them and all they had to offer. This one was an absolutely horrible experience. The Hot Tub was out of order apparently due to it being shut down by the Health Department as advised by Front Desk staff?? Made one very wary about using the Pool, Sauna & Steam Room....We did go to Pool room to check it out only to find the Sauna was not operational nor was the Steam Room; the Steam room had dirty/wet tissue all about the floor??? :(
To then go for dinner at Ric's (onsite restaurant) and simply order Nachos and a small pizza, wait over an hour for same, only to have the pizza served half cooked with no cheese and the Nachos missing the jalapenos, tomatoes or olives and the onions and peppers while very minimal dumped on the bottom of the plate.............almost two hours later we got our food as ordered and took it to our room!! But, must say our server was absolutely outstanding!!
Our sleep was very pleasant and comfortable. To awake and find out that the hotel only provides robes to guests on the 7th floor because, as the front clerk advised, after all they have 159 rooms and cannot supply them to all of the rooms but I could buy one for $65.00!!! Then I get back to my room to discover a bill inside my door on the floor where I was charged for the Airport Shuttle, which according to their website was supposed to "complimentary" round trip....HMMM back down to the front desk only to have the clerk there insist that a fee is in fact stated on the website?? He even managed to print it from somewhere??. I then went over to the in house computers pulled up the actual website online and called the clerk over to PROVE that not only once but TWICE on their website it specifically stated, both under description and amenities, that this service was in fact roundtrip "complimentary" and proceeded to ask him where in fact he printed the paper from that he threw minutes earlier in my face. He had no response but agreed that he would remove the fee from my bill, apologized, and gave me the manager's business card and suggested we give him a call next week because of course he was only on site during the week!! Note, the drive from the Airport is 20 minutes.......
Oh, forgot to mention the "SPA"....well don't plan on getting yourself any massage here during your stay, not with a checkout time of 12:00 and a checkin time of 3:00 and definitely not in your room; massages are only offered 12:00 noon to 4:00!!! Even though the front desk advised us upon checkin that absolutely we could in fact get a massage. She was obviously not well informed.
Oh, yet another, Shopping?? Gift Shop??, NOT! They have a closet that has chips, chocolate, cold drinks, and a few toiletries....that's it!!! There is no shopping stores at all within walking distance of the hotel. Lots of other hotels in the area, Tim Horton's, McDonald's...industrial...
"Designated Smoking Area" depicted on their website is simply an ashtray directly outside the front door entrance and one across from the front door.
Needless to say, ok if your looking for a place to lay your head nothing more....quite pricy for that. A look at reviews here and other discount hotel sites certainly prove that there is a constant issue with the pool, hot tub, steam room, and sauna as well as the elevators not working, the ghastly smell entering the hotel due to the "designated" smoking area, and questionable mood and knowledge of staff. We have travelled all over the south, Europe, and across Canada. You run into little things here and there that you would like different or enjoyed more at another, but never have I felt so DECEIVED and experienced sooooo many issues as we did in this stay. Thank goodness it was only from 3pm checkin to 2pm today.....definitely NEVER again and I will be sure to let all others know.
- Official Description (provided by the hotel):
- Our hotel, conveniently located to both downtown and the airport, offers plenty of meeting and banquet room space, perfect for your next event. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Southall Travel, Priceline, Expedia, Ebookers, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Four Points by Sheraton Calgary Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Points By Sheraton Calgary Airport
- Four Points By Sheraton Calgary Airport Hotel Calgary