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“It's all there , but.”

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Holiday Inn Calgary Airport
Ranked #64 of 109 Hotels in Calgary
Cambridge, Canada
Level 6 Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“It's all there , but.”
Reviewed 13 May 2013

Is stayed at this hotel for work. unfortunately I had no vehicle this last time in Calgary as I have an associate that lives in the city.

So i arrive each night after work, around 9 or 10, occasionally earlier, and i am ready for dinner. but because if the location and not having a vehicle, i am sort of stuck at he hotel.

Fine, there is a restaurant and a very nice lounge with big screens and sports on them in the hotel so I go there. I go there for 15 nights. OK so the menus is getting stale after that long.

Well the up side is if you are there for a week, the menu selection would not be exhausted by then.

All the staff i encountered were extremely attentive and pleasant. The hotel also has an exercise room and pool.

I would stay there again! The room was newly updated and clean and there were renovations going on in the lobby and other areas of the Hotel. They had apologized for the noise b i never heard any.

A great stay, better if you have a car.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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401 reviews from our community

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    24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
Alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2013

I have been a regular business in Calgary and have stayed here at least twice a month for almost five years now and as such many of the staff know me by recognition including everyone from the reception staff, to some managers, to housekeeping and restaurant staff.
I was staying at the Greenwood Inn as a regular but the service deteriorated so badly I changed.
In general from 2008 to current, the services here are good to very good taking into account staff changes along the way and the current upgrading in progress.
I continue to stay here with my work. I think overall the would give this hotel a B+
The work out room needs better equipment.
The new reception desk is professional and modern and provides a higher end look to the first impression of the hotel.

Room Tip: right now I choose the rooms on the 5th floor as they have been newly rennovated
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tallie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta, Canada
Level 5 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 April 2013

We stayed one night at Holiday Inn Calgary Airport. The parking lot was small and crowded. Hotel was being renovated, so lobby was dusty and covered in plastic.

The room was dated, but fine. The washroom was clean and well lit. Bed was comfortable. Kept having to try the key card over and over again until it would finally work.

No complaints, really. The rate was fantastic, so would stay again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsMor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2013

Hotel check in was very slow. Staff kept blaming the computer system not working. People that came after me seemed to check in faster. Once I got to the room the key card did not open the door. I had to go back to the desk to get the card redone. This time the door did open but I had to insert it 3 to 5 times to get a green light. Room was decent but the toilet dripped all night. Front lobby was under construction.
This is the second time I stayed at this hotel. The previous time I ended up on a floor occupied by a Hockey Team that wanted to party all night and use fruit to play soccer in the hallways.
I unfortunately got this hotel by the bad luck of the draw through a site that does not tell you the name of the hotel until you pay. Needless to say I will not use that site again and I most likely will not stay at this hotel again.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucy1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calgary Airport, responded to this review, 12 May 2013
Dear lucy1957,

Thank you for leaving us a feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the check in service received from our staff, room amenities and on going construction. We have taken note of your comments and have shared these with our management team for the purpose of bringing improvements needed.

Once again, I do apologize and regret that this impacted your experience at our hotel. Thank you for bringing this to our attention, as we pride ourselves on excellent customer service. We hope that you will give us the pleasure of hosting you again on your next visit.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Calgary, Canada
Level 6 Contributor
106 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
Reviewed 21 April 2013

Just stayed at the Holdiay Inn Calgary Airport and the first thing I have to say is that all the Airport hotels that are south of the airport are about a 15 minute drive and THIS HI is no further than the rest in the south but it is isolated to other resturants etc so if you have no car your at the mercy of the hotels facilities.

The hotel is under renovation which probably turns most off the hotel right away but I understand renovations are needed to improve the overall facility so I can overlook any renovation issues.

What I can NOT overlook is the fact that the small reception area is a gathering place staff and their immature antics and jokes regarding each other, I was the ONLY one checking in and I had to wait for play time to end before I received a hello, I have read enough negative comments on here about reception at this hotel and they are actually quite friendly but really not professional so they drop a star for that. You would think this issue would have been taken care of by now looking at all the negative comments so please don't apologize in a response if you are only paying lip service to the issue. My Platinum status was recognized.
I was told only double beds available and I challanged the front desk on that issue and amazingly they found a kind bed when I threatened to leave.
The room is was very nice and clean, confortable in every way and above average for a HI. I would stay at this hotel again because over all the hotel delivered, I did not use the lounge or resturant on this vist so I have no opinion.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Moduline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this review, 23 April 2013
Thank you for providing us with your comments regarding your stay here at the Holiday Inn Calgary Airport. I have taken your comment to our front desk staff to ensure that this does not happen again in the future. This comment will be very helpful to us to ensure that we always meet and exceed our guests needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2013

I have been coming to this hotel on a very regular basis for many months and have had a consistently good experience. There have been minor hick-ups here and there but those were not of any importance. Especially breakfast is a welcome experience in the morning. Ryswana always receives you cheerfully and her service is excellent because she gives one the feeling of being looked after personally. She tries to remember customer's personal preferences and acts accordingly.
Also the other staff exert themselves to be forthcoming and helpful. The lunch and evening menu could be better, but I think that is largely due to the limited equipment in their kitchen.

A good stay for family and business travelers.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara-on-the-Lake, Canada
Level 5 Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 April 2013

I have just returned from a 4 week stay at the Holiday Inn, Calgary Airport. This was the worst Holiday Inn property that I have ever stayed at. The service was disgusting, the reception staff were not friedly at all. I booked a room with a king size bed and was allocated a room with 2 queen beds, when I asked for a king size bed the reception told me that there was none available and that was it. The hotel is undergoing renevations which I can accept but that is no excuse for the disgraceful service that myself and many of my workmates were afforded by the waiters and waitresses in thye lounge on the 2nd floor. I sat for 10 minutes on one occasion without anyone approaching my table so I had to take my own dinner menu . to be quite honest I will never stay at this property again.

Room Tip: higher floors are better due to the construction
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GRF1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this review, 18 April 2013
I would like to apologize for the inconvenince you had encountered during your stay here at the Holiday Inn Calgary Airport. We were sold out during the time of your booking and we do try our best to accomodate everyone with their bed type requests, due to our occupancy being full I do apologize that we were not able to provide yu with a king size bed.

In regards to the service you recieved upstairs in the lounge/restuarant, I will be speaking to all staff to ensure that this does not happen again. Thank you for providing me with this feed back as it will help us to ensure that this does happen again to any of our guests in the future.
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Additional Information about Holiday Inn Calgary Airport

Property: Holiday Inn Calgary Airport
Address: 1250 McKinnon Dr NE, Calgary, Alberta T2E 7T7, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Calgary Airport 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the fully renovated Holiday Inn Calgary Airport Hotel. This 100% n on smoking, family friendly Calgary hotel is located near beautiful downtown Calgary and close to the Calgary International Airport At Holiday Inn Calgary Airport, guests have access to the following destinations and attractions: Business: Shaw, Atco Gas, UPS, Coca company, etc. Leisure: including the Calgary Zoo, Sunridge Mall, Calgary Stampede and Barlow Trail Restaurants and entertainment facilities. Discover modern amenities and decor in our guest rooms and suites, including 32-inch LCD televisions, refrigerators, microwaves, and ergonomic chairs, just to name a few. You can also stay connected with friends, family, or the office via our complimentary high-speed Internet access throughout the hotel as well as our business centre. We also offer 2124 sq. ft. of meeting space with conference and catering services. Relax after a long day in our heated indoor pool, hot tub or workout in our fully equipped fitness room. Grab a bite at the Sunset Grill with a wide variety of dishes or unwind with one of our feature cocktails in the Twelve Fifty Lounge. Other features include a complimentary shuttle, plenty of free parking during your stay, in house guest laundry facility and Priority Club points or Air Miles. Find what you re looking for and so much more at the brilliant Holiday Inn Calgary Airport. Relax, It's Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Calgary Airport Hotel Calgary
Calgary Holiday Inn

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