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“Very good service in the Restaurant”

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Holiday Inn Calgary Airport
Ranked #66 of 110 Hotels in Calgary
Reviewed 26 June 2014

Our stay at this Hotel was very good. Personal service by Restaurant staff was superb. Would like to mention about Rizwana from the restaurant who went out of the way and decorated the Pancake for our 11 year old son.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Manish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 27 June 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. I am happy to see that we were able to exceed your expectations. I will make sure to pass your comments onto Rizwana, I'm sure that it will make her day. We hope to be of service to you again the next time you are in the Calgary area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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169 - 175 of 415 reviews

Reviewed 26 June 2014

I'm an IHG Platinum member and stay at Holiday Inn's almost every week. Stayed at this hotel many times and decided to try it out post renovations. Still not impressed. Why spend hundreds of thousands on dressing up common areas when most people spend all their time in their rooms? What a let down. If you are in the process of renovating and have plans to fix up guest rooms why not post a note on the desk advertising that fact? Office/desk chair with torn seat padding, peeling paint around HVAC and very slow internet access (despite good signal). Most frustrating thing for me was the lukewarm / cool shower in room 245. Despite leaving the water running for 10 minutes to try and heat up the pipes it was cold.

Do yourself a favour and pick the more modern Holiday Inn Express with better infrastructure on Hopewell Way. Its 6 minutes North @ 45 Hopewell Way NE, Calgary, AB

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank VE7HHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 27 June 2014

Dear Valued Guest,
I apologize for the inconvenience that you had gone through during your stay with us. We have renovated the 1st and 5th flr guest rooms along with just completeing renovations to our lobby, restaurant, lounge and guest floor hallways. We will be in the process of renovating the rest of the guest rooms in November 2014. We hope that you return to see the result of those renovations or the next time you make a reservation to our hotel, I would like to recommend that you request a room on one of our renovated rooms, depending on how busy the hotel is, we would be more than happy to accomodate you at that time. Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport.

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Reviewed 9 June 2014

My team and I recently rented a boardroom for the day. The staff went above and beyond to make sure we had everything we needed. Peter was quick to respond to our every request. Marlene in the restaurant had all of our meals fresh and ready for our supper break. We will back next year. Thank you for the outstanding service it was refreshing.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Cory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 11 June 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your recent stay here at the Holiday Inn Calgary Airport. I'm happy that we were able to exceed your expectations in regards to the service that was provided for you. I will make sure to pass onto Peter, Marelene and the rest of the Restaurant/Lounge team the great comment you had for them. We hope to be of service to you again the next time you are in te Calgary area.

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Reviewed 3 June 2014

We had to come to Calgary unexpectedly due to a death in the family. Our stress level was very high.The only comfort we really had was staying at the hotel. The following people made our time more bearable. Peter, the supervisor for the restaurant as well as Rizwana, Tessa and Marlene were so kind and genuine in bringing a smile to our face each time we saw them. They went completely out of their way in making us feel comfortable. We ate breakfast and dinner there daily because of this. Employees such as these should be commended for all their special efforts and hard work, they truly made us feel like we were welcome and appreciated. It is very difficult in finding employees who always give so much of themselves in their workplace. Most go unrecognized and are never rewarded for such professionalism, I do hope that these employees in particular, are given every opportunity for advancement as a result of this.

Room Tip: the hotel is simply perfect for all that they offer.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank YMCMBBarbieSWAG C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 5 June 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your recent stay here at the Holiday Inn Calgary Airport. I will make sure to pass on your great comments to our staff regarding the service that was provided for you. I am happy to see that we were able to exceed your expectations. We hope to be of service to you again the next time you are in the Calgary area.

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Reviewed 18 April 2014

Back in this hotel after about a year. Renovations complete! very nice modern treatments. restaurant and lounge updated as well. Yes its not really close tot he airport but now in Calgary not many are that close. The good part is that this hotel is just off the Blackfoot Trail heading to downtown or north to Edmonton. It is also just off 16th which is how you go east to Medicine hat.

All personnel were friendly and efficient. Food was still good in restaurant. Fresh and easy. Its a hotel, don't expect gourmet. The food is tasty, served nicely and well executed.

Room Tip: Some face the Rockies, so IF a clear day ever does happen, you will see the mountains.
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  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 21 April 2014

Dear Valued Guest,
Thank you for taking the time post your comments regarding your recent stay here at the Holiday Inn Calgary Airport. We are happy to see that you were able to return to our hotel after our renovations were complete. Thank you for your kind words in regards to our renovations and we hope that you keep returning to our hotel the next time you are in the Calgary area.

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Reviewed 22 March 2014

This hotel is closer to downtown than the airport, but in some cases that is a positive. The airport shuttle runs on the hour - with 8 am being popular and full upon check in during our stay. As our room included airport transfers, they did offer a taxi voucher when we complained. Renovated rooms were nice. It would have been nice to let us know that the restaurant was closed during our stay. A banquet room isn't comparable. Pool area was clean.

Room Tip: Ask for a higher floor room. The 2nd floor had the back parking lot at eye level. Didn't feel...
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  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mickey6928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 24 March 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your stay here at the Holiday Inn Calgary Airport. I am sorry if the location was not convenient for you, I would also like to apologize for the inconvenience you had gone through during our renovations of our restaurant and lounge. We have now completed the renovations and I hope that you are able to return to our hotel and enjoy our new restaurant and lounge.

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Reviewed 27 February 2014

Location:
South of Calgary airport short distance from 2 freeway.

Getting to Hotel from Airport:
Hotel shuttle is available (but did not use it).

Check-In:
The initial reception was very rigid and not what you expect as an IHG platinum and I was about to make a decision to move to another hotel the next day but the Manager quickly stepped in and made sure the situation was improved and that I would have a positive experience at this hotel. Despite the ongoing renovations the management made sure I had a productive and comfortable stay.

Elevators:
One not working on first night.
Quick (only 5 floors in hotel).

Room:
537.
Non-smoking.
Smelled very clean.
Large sized. Lots of room to move around.
Not close to elevators.
High quality furnishings.
Recently renovated.

Desk:
Large corner surface.
Desk lamp.
Power sockets at desk height.

Desk Chair:
Adjustable but still very low and had to use pillow to get a comfortable working height.

Phones:
No phone on desk.
Phone bedside (with long cable that can reach desk).

Internet in Room:
Wireless.
Average speed.
No downtime.
Free with code from reception.

Room Lighting:
Good.
No ceiling lights.
Bedside lamps.
Floor lamp.

Closet, Drawer and Cabinet Space:
3 big drawers in TV cabinet.
Small closet.

Safe:
No.

Couch:
Two armchairs.

TV:
Large-sized LCD on cabinet.
Several cable channels including MovieTime.

Windows:
Small window.
Curtains very effective at blocking sunlight.

Balcony:
No.

View from Room:
Hotel parking lot.
Gas station across street.
Hills in the far distance.

Bathroom:
Small sized.
Shower. No bathtub.
No bidet.
Good lighting.
Basic amenities.
Water pressure strong.
Hot water always available.
No heated mirror.
No magnifying mirror.
Shaver outlet.

Noise Level in Room:
Occasional light aircraft noise.
Very little outside traffic noise.

Bed:
One king bed.
Firm mattress.
Bedside lamps.
Very comfortable.
Very clean.

Room Cleanliness:
Very clean.

Air Conditioning/Heating:
Very effective heating.

Alarm Clock and Wakeup:
Wake up calls on time.

Turn Down Service:
Not sure.

Tea and Coffee in room:
Complimentary coffee.

Complimentary Drinking Water:
Provided by reception in welcome packet.

Fridge:
Yes.

Microwave Oven:
Yes.

Room Service:
Used several times.
Some wait before call was picked up.
Food delivered by time promised.
Order accurately delivered.
Reasonable quality for hotel food.
Servers were genuinely interested in service and even helped me save on my food order.

Breakfast:
Basic buffet in temporary restaurant.

Restaurant:
Temporary during renovation.

Laundry Service:
Did not use.

Iron:
Yes.

Trouser Press:
No.

Robe:
No.

Slippers:
No.

Umbrella:
No.

Morning Newspaper at Door:
Yes.

Gym:
Yes.
Did not use.

Pool:
Not very long.
Did not use.

Steam Room:
No.

Sauna:
No.

Parking:
Did not use.

Staff:
Polite.
Except for the first 5 minutes at reception the staff went out of their way to provide a very good level of service.

Check Out:
Very fast.

Return to airport.
Hotel shuttle to airport booked in advance the night before took under 15 minutes.

Room Tip: 5th Floor rooms are renovated and very comfortable.
See more room tips
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ymff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 28 February 2014

Dear Valued Guest, we appreciate your patience in regards to this inconvienience you had gone through during your check in process. I am happy to hear that we are able to resolve the matter quickly and that you were satisfied with the outcome. We hope to be of service to you again in the immediate future and we thank you for taking the time to post your comments during your stay with us here at the Holiday Inn Calgary Airport.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Calgary Airport

Address: 1250 McKinnon Dr NE, Calgary, Alberta T2E 7T7, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 110 Hotels in Calgary
Price Range: £55 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Calgary Airport 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the fully renovated Holiday Inn Calgary Airport Hotel. This 100% n on smoking, family friendly Calgary hotel is located near beautiful downtown Calgary and close to the Calgary International Airport At Holiday Inn Calgary Airport, guests have access to the following destinations and attractions: Business: Shaw, Atco Gas, UPS, Coca company, etc. Leisure: including the Calgary Zoo, Sunridge Mall, Calgary Stampede and Barlow Trail Restaurants and entertainment facilities. Discover modern amenities and decor in our guest rooms and suites, including 32-inch LCD televisions, refrigerators, microwaves, and ergonomic chairs, just to name a few. You can also stay connected with friends, family, or the office via our complimentary high-speed Internet access throughout the hotel as well as our business centre. We also offer 2124 sq. ft. of meeting space with conference and catering services. Relax after a long day in our heated indoor pool, hot tub or workout in our fully equipped fitness room. Grab a bite at the Sunset Grill with a wide variety of dishes or unwind with one of our feature cocktails in the Twelve Fifty Lounge. Other features include a complimentary shuttle, plenty of free parking during your stay, in house guest laundry facility and Priority Club points or Air Miles. Find what you re looking for and so much more at the brilliant Holiday Inn Calgary Airport. Relax, It's Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Calgary Airport Hotel Calgary
Calgary Holiday Inn

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