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Holiday Inn Calgary Airport
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Reviews (425)
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All reviewstypical holiday inncalgary airportfront desk staffcoffee makerguest roomsrestaurant staffstayed here for one nightshort staynice roomcomfortable bedsshuttleihgmicrowavedowntownrockiesvehiclezoo
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176 - 181 of 425 reviews
Reviewed 9 July 2014

This was a one night stay prior to driving a hire car to Jasper the following day. We easily found the hotel off the Deerfoot Trail and parking was easy and convenient.
The room was up to the standard expected of Holiday Inns but a little dark.
We ate our evening meal at the hotel served superbly by our waiter Ranny. The food and wine were good and the restaurant clean and functional. No problem.
The next morning at breakfast, however, it was almost a complete shambles! We ordered fruit juices to start (why they hadn't put these out on a self-service basis as at other Holiday Inns I don't know) and waited; and waited. Another waiter and another waitress asked what we'd like. We explained we's already ordered fruit juices but we'd like some coffee too. Finally yet another waiter served them to us.
I'll spare you the other details, dear reader, suffice to say that there seemed to be no system of customer service and the staff seemed to be working against one another.
We did eventually get our breakfast!
In spite of the excellent evening service I don't think we'll be using this Holiday Inn again.

Room Tip: No tips - sorry!
  • Stayed: June 2014, travelled as a couple
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Thank GiffLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 10 July 2014

Dear Valued Guest,
I am sorry that we fell short of your expectations during your stay with us. I will make sure to share your comments with our restaurant staff to ensure that this does not happen again in the future. Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Great location, extremely comfortable and very pleasant staff. Would definitely use this hotel again while on business in Calgary. Just off the Deerfoot Trail, easy access to local shopping center and easy access to downtown and airport.

  • Stayed: June 2014, travelled on business
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Thank NVTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 1 July 2014

Dear Valued Guest,
I am happy to see that we were able to provide you with an enjoyable stay. We look forward to being of service to you again the next time you are in the Calgary area. Thank you for taking the to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

Our stay at this Hotel was very good. Personal service by Restaurant staff was superb. Would like to mention about Rizwana from the restaurant who went out of the way and decorated the Pancake for our 11 year old son.

  • Stayed: June 2014, travelled with family
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Thank Manish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 27 June 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. I am happy to see that we were able to exceed your expectations. I will make sure to pass your comments onto Rizwana, I'm sure that it will make her day. We hope to be of service to you again the next time you are in the Calgary area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

I'm an IHG Platinum member and stay at Holiday Inn's almost every week. Stayed at this hotel many times and decided to try it out post renovations. Still not impressed. Why spend hundreds of thousands on dressing up common areas when most people spend all their time in their rooms? What a let down. If you are in the process of renovating and have plans to fix up guest rooms why not post a note on the desk advertising that fact? Office/desk chair with torn seat padding, peeling paint around HVAC and very slow internet access (despite good signal). Most frustrating thing for me was the lukewarm / cool shower in room 245. Despite leaving the water running for 10 minutes to try and heat up the pipes it was cold.

Do yourself a favour and pick the more modern Holiday Inn Express with better infrastructure on Hopewell Way. Its 6 minutes North @ 45 Hopewell Way NE, Calgary, AB

  • Stayed: June 2014, travelled on business
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2  Thank VE7HHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 27 June 2014

Dear Valued Guest,
I apologize for the inconvenience that you had gone through during your stay with us. We have renovated the 1st and 5th flr guest rooms along with just completeing renovations to our lobby, restaurant, lounge and guest floor hallways. We will be in the process of renovating the rest of the guest rooms in November 2014. We hope that you return to see the result of those renovations or the next time you make a reservation to our hotel, I would like to recommend that you request a room on one of our renovated rooms, depending on how busy the hotel is, we would be more than happy to accomodate you at that time. Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport.

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Reviewed 9 June 2014

My team and I recently rented a boardroom for the day. The staff went above and beyond to make sure we had everything we needed. Peter was quick to respond to our every request. Marlene in the restaurant had all of our meals fresh and ready for our supper break. We will back next year. Thank you for the outstanding service it was refreshing.

  • Stayed: May 2014, travelled on business
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1  Thank Cory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 11 June 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your recent stay here at the Holiday Inn Calgary Airport. I'm happy that we were able to exceed your expectations in regards to the service that was provided for you. I will make sure to pass onto Peter, Marelene and the rest of the Restaurant/Lounge team the great comment you had for them. We hope to be of service to you again the next time you are in te Calgary area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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