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Holiday Inn Calgary Airport
Ranked #67 of 110 Hotels in Calgary
Reviewed 2 September 2014

Booked at this hotel as we had stayed there before. This time we found that the room was dated and in need of repair. When we checked in we were not told about the breakfast deal .. paid full price for the buffet for the three mornings there. The first morning we found the wait staff just okay. The next two mornings we had a great waitress who strived to make sure everything was available that you needed.

When we checked into our room we found that the toilet was broken (chain was off and toilet bowl not filling). Called and maintenance came right up to fix it. The toilet still seemed to still have issues as in the middle of the night you would hear it filling. The tap on the tub would not stop dripping. Could not tighten the tap any tighter. The heating/cooling in the room did not seem to be functioning as we could not seem to regulate the temp. Housekeeping did not make up the room until quite late in the day (after 3pm). As our stay went on the towel supply dwindled. Had to phone for more towels.

Location is great as it is right on the highway with good access to all that Calgary has to offer.
While in the city I noticed that there is a new Holiday Inn in the motel village area. May try that one next time.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mom1885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 4 September 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. I would like to apologize for the inconvenience that you ahd gone through during your stay with us. I will make sure to address these issues to ensure that this does not happen again in the immediate future. In regards to our guest rooms, we will be renovating our guest rooms in November to update them and give them the updated look that you were commenting about. We hope that you return to our hotel upon the completion of our renovations. Thank you for choosing to stay with us at the Holiday Inn Calgary Airport.

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163 - 169 of 417 reviews

Reviewed 2 September 2014

Newley renovated hotel, good location and plenty of parking. Reception staff were really polite and keen to help. Restaurant staff were amazing with my two young children (kids eat free with every paying adult) Evening food was average but buffet breakfast was really good for the price. Would highly recommend this hotel to anyone visiting Calgary.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SCMSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 4 September 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. We are happy that our service and staff exceeded your expectations. We look forward to your return to our hotel the next time that you are in the Calgary area, thank you for choosing to with us at the Holiday Inn Calgary Airport.

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Reviewed 1 September 2014

We stayed here for 1 night in August as a family. We were looking for a place to spend the night in Calgary, having arrived on a late flight from London and planning to set off for the Rockies the next morning - when we found this place.
It was perfect for what we wanted. Clean and safe, Near the airport, Comfortable and well-appointed rooms - albeit a bit small, complimentary transfers to the airport (which was again useful the next morning to pick up our rental car). Breakfast was not included, but they did have a breakfast buffet (although we decided to go to Denny's next door).
Overall - a good quality transit hotel.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank MiiTMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 2 September 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. I am happy to see that your stay was enjoyable one. We hope to be of service to you again the next time that you are in the Calgary area. Thank you for choosing to stay with us at the Holiday Inn Calgary Airport.

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Reviewed 24 August 2014

The pool was very warm at this hotel and we enjoyed it a lot. There is no breakfast included but there is a breakfast buffet in the restaurant. It was bit pricey for what you got but there was that option. We had the wheelchair access room and the shower is amazing. I would stay at this hotel again.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank auntylene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 26 August 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most stay here at the Holiday Inn Calgary Airport. I am happy to see that your stay was an enjoyable one. We look forward to being of service to you again the next time that you are in the Calgary area. Thank you for choosing to stay with us at the Holiday Inn Calgary Airport.

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Reviewed 23 August 2014

I stayed here for one night after a week-long excursion through Banff and Jasper National Parks. The staff were not rude, but they were not friendly and we nearly felt as if we were bothering them.

Unlike other Holiday Inns, there was not coffee available during the day. When we left for the airport very early, there was coffee available, but no creamers. They creamers had been placed in a small cup so would not someone with more than half a brain know they'd run out fairly quickly?

The airport shuttle driver employed from the hotel was not a very good one. We needed the shuttle twice. When he picked us up from the airport, he never exited the shuttle. I had to peak in the window to see if he were moving to get out and open the rear door for our luggage. He wasn't. We did it. I work for an airport shuttle company--this is not how it's done.

The room was okay. Average. Nothing to compliment or complain about. I could hear the hotel guests throughout the night, and the water when someone flushed the toilet.

So, although I've given this an average rating, my suggestion to management is perk up your staff. I do not like feeling like I am bothering someone when I walk up to a desk.

Also, check your charge card. I still have a close-to-fifty-dollars charge from them and we did not use room service or do anything that warrants an additional charge. That I will handle separately from this review.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jackie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 26 August 2014

Dear Valued Guest,
Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport. I am sorry that we were not able to meet your expectations. I will make sure to take the comments you have made and bring it to my staff's attention. I hope that you will provide us with another chance to be of service to you the next time that you are in the Calgary area.

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Reviewed 29 July 2014

Arrived late due to road delays driving through the Rockies. Desk clerk was rude, could have been a "culture" difference. Booked through Air Miles. Credit card was at limit so they wanted a $500 cash deposit. Not. Room service trays still littered hallway at 11 p.m. Room was clean, though and quiet.

  • Stayed: June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank beemer2wheelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 4 August 2014

Dear Valued Guest,
I am sorry that were not able to meet your expectations. I will make sure to bring these issues to my front line staff as we would not like to have these incidents repeated for the next guests, Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport.

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Reviewed 9 July 2014

This was a one night stay prior to driving a hire car to Jasper the following day. We easily found the hotel off the Deerfoot Trail and parking was easy and convenient.
The room was up to the standard expected of Holiday Inns but a little dark.
We ate our evening meal at the hotel served superbly by our waiter Ranny. The food and wine were good and the restaurant clean and functional. No problem.
The next morning at breakfast, however, it was almost a complete shambles! We ordered fruit juices to start (why they hadn't put these out on a self-service basis as at other Holiday Inns I don't know) and waited; and waited. Another waiter and another waitress asked what we'd like. We explained we's already ordered fruit juices but we'd like some coffee too. Finally yet another waiter served them to us.
I'll spare you the other details, dear reader, suffice to say that there seemed to be no system of customer service and the staff seemed to be working against one another.
We did eventually get our breakfast!
In spite of the excellent evening service I don't think we'll be using this Holiday Inn again.

Room Tip: No tips - sorry!
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank GiffLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noel M, General Manager at Holiday Inn Calgary Airport, responded to this reviewResponded 10 July 2014

Dear Valued Guest,
I am sorry that we fell short of your expectations during your stay with us. I will make sure to share your comments with our restaurant staff to ensure that this does not happen again in the future. Thank you for taking the time to post your comments regarding your most recent stay here at the Holiday Inn Calgary Airport.

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Additional Information about Holiday Inn Calgary Airport

Address: 1250 McKinnon Dr NE, Calgary, Alberta T2E 7T7, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 110 Hotels in Calgary
Price Range: £55 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Calgary Airport 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the fully renovated Holiday Inn Calgary Airport Hotel. This 100% n on smoking, family friendly Calgary hotel is located near beautiful downtown Calgary and close to the Calgary International Airport At Holiday Inn Calgary Airport, guests have access to the following destinations and attractions: Business: Shaw, Atco Gas, UPS, Coca company, etc. Leisure: including the Calgary Zoo, Sunridge Mall, Calgary Stampede and Barlow Trail Restaurants and entertainment facilities. Discover modern amenities and decor in our guest rooms and suites, including 32-inch LCD televisions, refrigerators, microwaves, and ergonomic chairs, just to name a few. You can also stay connected with friends, family, or the office via our complimentary high-speed Internet access throughout the hotel as well as our business centre. We also offer 2124 sq. ft. of meeting space with conference and catering services. Relax after a long day in our heated indoor pool, hot tub or workout in our fully equipped fitness room. Grab a bite at the Sunset Grill with a wide variety of dishes or unwind with one of our feature cocktails in the Twelve Fifty Lounge. Other features include a complimentary shuttle, plenty of free parking during your stay, in house guest laundry facility and Priority Club points or Air Miles. Find what you re looking for and so much more at the brilliant Holiday Inn Calgary Airport. Relax, It's Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Calgary Airport Hotel Calgary
Calgary Holiday Inn

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