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“Pleasant stay, good value.”

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Holiday Inn Express Hotel & Suites Calgary South
Ranked #75 of 110 Hotels in Calgary
Reviewed 26 April 2012

Very clean hotel in a great location close to shops and restaurants (and a Tim Horton's coffee right down the street!) and close to Southcentre mall. It was easy to get around the city from here. Our room was ridiculously spacious and tastefully furnished. We had a standard room with two queens and it was big enough to probably fit another bed. Had a large desk which was great for setting up the laptop, spreading out paperwork and getting work done. Complimentary wi-fi. Microwave, fridge and coffee maker. I love that there is a complimentary hot breakfast every morning....check out the pancake machine, it's awesome and the pancakes aren't too shabby ;) There was a fair sized flat screen in the room and the shower had awesome water pressure.....like a mini-massage. Beds were very comfy. Service in the hotel was okay but we didn't need much so not much to comment on...both our check in and out were done quickly. Would definitely stay again, it was great value for money.

  • Stayed: April 2012, travelled on business
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1  Thank Nina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 - 173 of 223 reviews

Reviewed 1 April 2012

Clean. Comfy beds. Great breakfast. Friendly helpful stafff. Towels were a little worn. Easy access to shopping.

  • Stayed: March 2012
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1  Thank wichs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012

I called the 1-800 number to book a room for this Hotel at 8:30pm on a Saturday night. They confirmed a suite with 2 queen beds, separate bedroom for $149.00 per night. 10 minutes later I received a phone call from the hotel stating that their system was not working correctly and that they did not have that type of room available. They only had 1 room with 2 queen beds but it was a smoking room. I indicated that would not work for us. The clerk then indicated that she had 2 king rooms. After some negotiating she quoted me $82.00 per room for the inconvenience (she even worked out the total price including taxes etc to approximately $188 all in). We arrived at the hotel approximately 20 minutes later only to discover they wanted to bill us $96.00 per room. The front desk girl said she didn’t remember quoting the $82.00 (thankfully I had her on speaker phone so my friend heard every word the clerk had said). She proceeded to tell us that she could not offer that price, at which point we asked to speak to her manager. She tried to call the manager, Kim, who answered the call but said she was too busy to talk to her as she was on another call. We then waited approximately 15 minutes and asked if the manager was supposed to be calling back and the clerk indicated she didn’t know. We then told the clerk to try the manager again. The manager did not answer this call. At this point we had been standing in the lobby for about 45 minutes. The clerk at one point offered the 2 queen bed smoking room, she offered to spray it for us YUCK!, then all of a sudden 10 minutes later she had another room with 2 queen beds that wasn’t the smoking room (not sure how that happens). The clerk was doing nothing so I once again called the 1-800 number and spoke to customer service. Within 5 minutes the 1-800 customer service rep had called the hotel and fixed the pricing issue for us. This was completely unacceptable customer service. We waited over an hour to be checked in (yes I realize it wasn’t much of a price difference it was the principle) I will definitely be avoiding Holiday Inns from now on that is for sure.

As an aside the room was ok, seemed clean enough and the bed was comfortable but I am super tired of receiving sub-standard customer service when paying good money.

  • Stayed: March 2012, travelled with friends
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1  Thank travelladyAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this reviewResponded 26 April 2012

Dear travelladyAlberta,

Thank you for taking the time to post a review of your stay. We appreciate your business and apologize for any inconvenience caused to you during check in. We can assure you that your comments are being taken very seriously. We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. For that reason, the comments are troubling and will certainly be looked into.

Katie J
Case Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2012

Living on the road can be challenging, but at this HI Express, I have almost everything I need. Standard rooms are very spacious and include a fridge, microwave & coffee maker. Nice seating area, comfortable bed, flat screen tv. The fitness facility includes free-weights and a multitude of machines...and a decent ratio of machines to rooms ! The pool is great with a nice big spiral slide. Breakfast has everything....a choice of regular and low fat yogurts, famous cinnamon rolls, toast, bagels, sausage, bacon, eggs, omelette, cereal. Anything for low fat to high fat and/or low carb to high carb. I basically live at this hotel, so if you're out in South Calgary, look no further. For those with platinum status, they're very generous with room upgrades.

  • Stayed: March 2012, travelled on business
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3  Thank roadwarriorvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

Stayed in a suite with 2 queen beds. There was double doors between the bedroom and sitting area. Both areas had flat screen televisions and comfortable chairs. The sitting area had a large couch that also pulled out. The bathroom was spacious and nicely done as well. The pool was small but sufficient with a waterside. Kids loved it. Continental breakfast served a number of hot dishes but could have used a bit more fruit. Hotel service was friendly. Would definitely stay again!

  • Stayed: February 2012
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4  Thank Ducklips40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We spent only one night at the Holiday Inn Express South Calgary but were very happy with this property. King suite is very spacious and the bed and linens were excellent. Front desk staff was very friendly and the comp breakfast had a great variety of hot and cold options. We will use this property again!

Room Tip: King Suite with pull out bed is very spacious with french doors dividing living and sleeping area.
See more room tips
  • Stayed: February 2012, travelled as a couple
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3  Thank tanfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2012

We had an opportunity to meet our son and his family, including three grandchildren for a couple of days in Calgary. We booked in to this hotel on very short notice. The facility was very clean, staff was friendly, and the location was good.
we booked a standard room and a suite, and the cost was under $300.00 for the stay.
The breakfast which was included was completely disappointing however. The food appeared to be microwaved frozen "stuff" and was pretty bad. Pancakes machine turned out some good pancakes and you could make your own toast, but those taco shaped things, were I think< the advertised "omelettes". Just a guess> fortunately there is a Ricky's right next door so we ate our breakfast there.
for an overnight stay this was good value.

  • Stayed: February 2012, travelled with family
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3  Thank Kermit403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Calgary South

Address: 12025 Lake Fraser Dr, Calgary, Alberta T2J 7G5, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Southeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotel in Calgary
Price Range: £70 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Calgary South 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Enjoy A Smart Stay At This Calgary, Alberta Hotel Both leisure and business travelers will benefit from the prime location and amenities found at the Holiday Inn Express Hotel & Suites in South Calgary. Our hotel's location is 30 km from the Calgary International Airport (YYC) and .05 km from the C-Train at Canyon Meadows Station. From the 24-hour fitness centre with elliptical trainer, treadmill and life cycle to the indoor pool with a water slide and a hot tub to the complimentary hot breakfast with warm cinnamon rolls, bacon, sausage, cheddar cheese omelets, yogurt, juice and coffee, we go beyond other hotels in Calgary to give you the amenities you need. Each room features cable TV, a microwave, a refrigerator, a workspace with two phones and free high-speed Internet access. You'll enjoy being in close proximity to Heritage Park, Spruce Meadows Equestrian Park and the major attractions throughout Calgary, Alberta. Our hotel is just a shopping trip away from SouthCentre Mall or Chinatown, and we're a short drive from outdoor fun at the Calgary Zoo, Canada Olympic Park or the world-renowned Calgary Stampede. Lodging here puts business travelers within minutes of Daimler Chrysler, Agrium, Earth Tech, Graham Construction, Reimer Express Lines, Fluor Daniel and other major businesses in South Calgary. Our hotel's amenities include a meeting room and a 24-hour business centre with copy, fax and print services. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Calgary South
Holiday Inn Calgary
Holiday Inn Express Calgary
Calgary Holiday Inn

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