We had booked(guaranteed) a very nice room with a King bed for a late arrival the next day.
On arriving in mid-evening, the room clerk provided us the key to a room on the top floor we had requested.
On entering the room we noticed that the day-bed/sofa was not closed. We tried to close/fold it down without success as it appeared broken or detached from the frame. We phoned the room clerk who came up and upon examining it agreed it could be used.
She expressed concern that the housekeeper had not noted this condition nor closed the room off so staff could attempt to locate us elsewhere.
The result was that the Hotel was sold out and no rooms available, except the suite. She phoned her manager to discuss the situation who agreed with her that she provide us the Suite at no extra cost, plus a discount for our trouble.
We very much appreciate the courtesies provided by CASSANDRA, the on duty room clerk for looking after us.
We thoroughly enjoyed the luxury & comfort of a two bedroom suite for our short stay. The AC was quiet and efficient. The continental breakfast provided many choices & was enjoyed.
On checking out we looked after very well by Nikki.
A great thank you to Management & staff for looking after us so well.
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- Also Known As:
- Travelodge Calgary University Hotel Calgary
- Travel Lodge Calgary
- Calgary Travelodge
- Calgary Travel Lodge