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“Courteous staff saved the day & provided super service”

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Travelodge Calgary University
Ranked #66 of 109 Hotels in Calgary
Winnipeg
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Courteous staff saved the day & provided super service”
Reviewed 10 September 2013

We had booked(guaranteed) a very nice room with a King bed for a late arrival the next day.
On arriving in mid-evening, the room clerk provided us the key to a room on the top floor we had requested.
On entering the room we noticed that the day-bed/sofa was not closed. We tried to close/fold it down without success as it appeared broken or detached from the frame. We phoned the room clerk who came up and upon examining it agreed it could be used.
She expressed concern that the housekeeper had not noted this condition nor closed the room off so staff could attempt to locate us elsewhere.
The result was that the Hotel was sold out and no rooms available, except the suite. She phoned her manager to discuss the situation who agreed with her that she provide us the Suite at no extra cost, plus a discount for our trouble.
We very much appreciate the courtesies provided by CASSANDRA, the on duty room clerk for looking after us.
We thoroughly enjoyed the luxury & comfort of a two bedroom suite for our short stay. The AC was quiet and efficient. The continental breakfast provided many choices & was enjoyed.
On checking out we looked after very well by Nikki.
A great thank you to Management & staff for looking after us so well.

Room Tip: Do Travel Here and do stay at the Travelodge University
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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361 reviews from our community

Traveller rating
    70
    147
    87
    36
    21
See reviews for
126
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87
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Medicine Hat, Canada
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 September 2013

We have stayed here several times and the staff is always very accommodating. The rooms were as expected and the free breakfast is always good with a nice selection.

We were in Calgary for medical purposes and they are located close to the Foothills Hospital which was a plus. We also had appointments that ran past checkout time and they were very helpful by allowing a late checkout.

There are a few restaurants within walking distance which is nice.

Will stay there again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
201 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 August 2013

This place needs to be upgraded. Carpets in hallways are very very dirt. The whole hotel seems very run down. The room was ok but tv remote did not work, the phones did not work, the remote for the AC did not work and it was very loud. I had to go and ask for extra pillows as the ones on the bed very small and very uncomfortable. I think we will stay someplace else on our next visit to the Children's Hospital. The price a little high for what you get and that was the AMA rate booked on line.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kurt.mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Calgary University

Property: Travelodge Calgary University
Address: 2227 Banff Trail NW, Calgary, Alberta T2M 4L2, Canada (Formerly "Holiday Inn Express")
Phone Number:
Region: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Calgary University 2*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Travelodge Calgary University reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Calgary University Hotel Calgary
Travel Lodge Calgary
Calgary Travelodge
Calgary Travel Lodge

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