Enjoyed our stay for the most part. We had booked a room at the BW + Port'O'Call after picking our son up at the airport. The lobby is very nice with fireplace, cozy corners, tables, etc. Good location. Very fun waterpark, the original pool is also there in another area for people who want to relax and swim without a lot of children running around, free underground parking, lots of restaurant choices, etc. We were pleased with our stay - but the only real complaint is 'what is up with those elevators?'!! They were crazy and we were not the only ones having problems lol. I saw a man and his baby going up and down trying to get to the floor above mine but it kept going down to the parkade or lobby and then back up to my floor. He was looking distressed so I told him that I had trouble going on wild rides as well, so he might want to take the stairs. So he got off at my floor (his third visit to floor 3 lol) and went up the stairs. If you pressed the Down button, the elevator might be going up with someone else, but it would come back down to get you, and then not go back up for the previous occupants - very confusing! Using the room keys to work the elevator perhaps overloaded the system??
Also, we found out that you cannot use your room key to get to another floor above - we were looking for water but all of the machines were empty on floors 1 2 and 3, so we tried to go up to 4 in the elevator and it would not register our keycard (we were on floor 3), and we tried going up the stairs but were again stopped at the door to floor 4 because the key cards would not let us in. I went down to the lobby and asked front desk if there was somewhere else we could get bottled water and she immediately got us water from their back room so that was rectified immediately (thank you!) - but it was just a little bit crazy. I read through the hotel directory/info book in the room and did not see anywhere that states your keycard cannot be used on floors above your own, and we were not told that when we checked in. Good thing we were only there with ourselves and not friends or family booked on another floor. I realize it is probably a security issue, but we felt a bit ridiculous being 'locked out' of floors in the hotel we were staying in - just trying to find ourselves a machine with bottled water.
The elevator was the biggest 'problem' though. Everything else was totally fine. Nice room. Nice air controls, big tv on the wall (though we could not find a tv listings channel and went through them all one by one, and the channels do not match the ones in the hotel info book in the room), comfy beds, newer air conditioning control that worked perfectly, etc. But going for rides up and down the elevator with a group of other confused people who were also not getting to their correct floor was a little bit mind boggling. We used the stairs most of the time instead :) Oh and we did not know that you had to use the keycard to gain access to the parkade from INSIDE the hotel, so we had to go back up to the room to grab it, but we remembered after that ;)
Thank you for the stay. The water park was great for the kids - very busy but that was to be expected. A wedding was going on in the hotel that night but we could not hear the music at all - were surprised when heading for the parkade to find the party in full swing without a hint of sound at the floors above. Very busy hotel but for the most part, we enjoyed it and would recommend (with warning about going for interesting rides on the elevators lol)
- Official Description (provided by the hotel):
- We are a Customer Centric Mid-Market Best Western Plus Hotel .Great Location halfways between Calgary Downtown and the YYC . Close to the CrossIron Mills, Sunridge Mall,Deerfoot Mall, Calgary Zoo, Sparks Science Centre, easy access via Deerfoot Trail and TransCanada Highway. A Corporate Hotel on Weekdays and Leisure on Weekends, 8000 Sq. Ft Waterpark . Full Service Best Western Plus with upper tier service and offerings. Complimentary shuttle service for registered guests to and from YYC (Airport) as well as underground heated parking available . ... more less
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- Also Known As:
- Best Western Calgary
- Calgary Best Western