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Best Western Plus Port O'Call Hotel
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Reviews (1,210)
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All reviewsport o callwater slidesgreat water parkcabana roomkiddie poolclose to the airportmain poolunderground parkinggreat family hotelhot tubbreakfast buffetfront desk stafffitness centerexcellent hotela great stayclean roomsfitness room
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1,058 - 1,063 of 1,210 reviews
Reviewed 25 August 2012

We travelled to Calgary as a family for a during the week getaway. We chose this hotel and reserved a room in advance based on that there were water slides and nice looking pool area. We were pleasantly surprised at the quality of the entire hotel and even more so at the cleanliness and well appointed room we were given. The room was lovely with modern decore, the beds were FANTASTIC and linens high quality, fresh and super clean. The front desk staff were helpful and check in and check out was provided in a timely fashion. We really enjoyed their pool area and our kids (and us) spent many hours over the course of our stay enjoying the water slides, hot tub and pool area. This really complimented our stay as a family.
The snack bar offered excellent fresh made to order coffee and a good variey of snacks. We dined in the restaurant for lunch which was above our expectations in food quality and presentation, although maybe a bit pricey.
Our stay was enjoyable and we left wanting more. Would definately recommend this hotel for families.

  • Stayed: August 2012, travelled with family
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2  Thank Andrea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2012

I have stayed at this hotel on several occasions. In the winter I like the fact that it has underground parking. There is also an indoor pool and a full service restaurant. The rooms have been renovated and come with flat screen TVs. The location was better before the direct route to the airport was cut off. A good choice if you are driving.

  • Stayed: August 2012, travelled on business
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1  Thank Mawman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012

So they shagged up our reservation and gave us a room with a king sized bed. Not great since we were travelling with three kids and worse when they said that's what we booked. Of course, we ALWAYs book a room for 5 to share a KingSized bed! Oh yeah, and we had no pillows:) The FD staff were apologetic, brought us a cot and the pillows but offered nadda. It was a tight squeeze but we managed. The kids didn't care, they were on holidays! The pool was the savior. Lots of kids and a family fun hotel next to the airport. We returned when leaving Calgary and had a double Queens, way, way better, good room and more watersliding. In spite of the initial shag up it's a good and convenient location when getting an early morning flight.

  • Stayed: August 2012, travelled with family
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2  Thank geoillogicalguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKYoung1, Manager at Best Western Plus Port O'Call Hotel, responded to this reviewResponded 21 August 2012

Dear geoillogicalguy,

Thank You for taking the time to share your recent experience at our hotel.
Please accept my apologies for not meeting your expectations regarding the details of your reservation and the manner in which the lack of amenities provided for the occupant of the rollaway bed. we will review our process and will place focus on being better. As a valued guest of our hotel, your positive experience is important to us, rest assured that steps are taken to prevent a recurrence.

CK Young General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2012

We reserved two rooms for a family of six (including Grandma .. .me) and they were able to get us across the corridor from each other. I have been a Diamond Elite member of Best Western for a number of years and stay at properties in this chain often. This particular property was a delight, right from check-in to check-out. The proximity to the airport was a thrill for three little boys . . .as was the pool. The adults enjoyed the hot tub during the evenings after trekking through Calaway Park and the Calgary Zoo for two days. The service in the family friendly lounge was excellent and the patience of the server with those three rambunctious boys was very commendable. It is easy to 'get everywhere' from this location and we certainly would stay again.

  • Stayed: August 2012, travelled with family
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2  Thank bpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKYoung1, Manager at Best Western Plus Port O'Call Hotel, responded to this reviewResponded 21 August 2012

Dear Bpet,
Thank You for posting your recent experience at our hotel. We appreciate you being a Best Western Rewards member . Your vote of confidence will inspire our team to meet and exceed each of valued guests ' expectations on a consistent basis . We do understand that in such a competitive climate that our guests have choices, our performance is predicated on the customer's satisfaction,
we look forward to your family in continuing choosing the Largest Hotel Family as your home away from home and finding value as a loyal rewards member.

Kindest Regards,

C.K.Young General Manager

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Reviewed 15 August 2012

Best Western Port O Call is a nice hotel with lots of amenities. There is a restaurant, bar, lounge and full water park and swimming pool area that is great for kids. There is also an adult pool and hot tub area if kids aren't your thing.
The room was very large and clean.
I would stay here again.
The buffet breakfast was good and had a choice of oatmeal, fruit and hot entree's.
It is close to buses and the train to the downtown area.

  • Stayed: August 2012, travelled on business
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4  Thank raingirl4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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