My Husband and I Booked and stayed at the Port O Call on McKnight Blvd In Calgary Alberta – We checked in November 8th and checked out Nov 9th. We were celebrating our 10th year wedding anniversary. We requested a Jacuzzi suite with a romance package – I was told that at the time I made the reservations that the package included, in addition to the room, a bottle of champagne, chocolate covered strawberries, breakfast for 2 and flowers. Our room was clean and nice.
Upon arrival I found the front desk person to be abrupt and rather rude.
On our way down to dinner I stopped at the front desk and asked about the free breakfast we were to receive, I was verbally told that breakfast was good until 10:30 – I did not think to read the vouchers given to us. I should have – the following morning we went down at 10:00 – pulled out the vouchers and discovered the breakfast we could have had gratis was only until 10:00 am – so we paid for the brunch.
Our romantic dinner (in Destiny’s) was ruined by a waitress crying as she walked by, she could also be audibly heard sobbing uncontrollably somewhere in the restaurant for several minutes. Someone showed up in a burgundy uniform and while walking by quite aggressively/rudely asked us if everything was all right. I gave her a thumbs up as I was speechless. Our food was cold, and of substandard quality, my husband had the slow roasted chicken, it was dry and unappetizing. I had a Steak; it was freezer burned around the edges and also unpalatable. Under normal circumstances we should have sent the food back to the kitchen, however with the waitress being as upset as she was, I was not comfortable doing so.
I had to call down at 7:30 pm to the front desk to enquire as to the arrival of our romance package, I was told the person would call me back in 5 minutes, there was a knock on the door instead, and roses and champagne arrived. The timing of the knock at the door was inconvenient, this was a romantic evening for us, the champagne was fine but my roses had brown tips – signifying that they were not very fresh. At around 9:00 the front desk called up and said we had a gift basket coming up that they had forgotten to give us. I thought this would be our chocolates and ? What came upstairs was surely a mistake! A white paper gift bag with 1 bottle of water, a small bag of sun chips, a small chocolate (similar to what other hotels leave on the pillow) and a chocolate cigar. Are you kidding me??????
At no time did I find the staff at the hotel overly helpful, friendly or knowledgeable – all questions were deferred and we were told to call down at 7:00 am (to arrange late check out) - cleaning staff being the exception – I feel extremely ripped off. I spent almost $500.00 for a one night stay in this hotel for what was to be a memorable celebration of my 10 marraige, I have never had such a disappointing experience.
- Official Description (provided by the hotel):
- We are a Customer Centric Mid-Market Best Western Plus Hotel .Great Location halfways between Calgary Downtown and the YYC . Close to the CrossIron Mills, Sunridge Mall,Deerfoot Mall, Calgary Zoo, Sparks Science Centre, easy access via Deerfoot Trail and TransCanada Highway. A Corporate Hotel on Weekdays and Leisure on Weekends, 8000 Sq. Ft Waterpark . Full Service Best Western Plus with upper tier service and offerings. Complimentary shuttle service for registered guests to and from YYC (Airport) as well as underground heated parking available . ... more less
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- Also Known As:
- Best Western Calgary
- Calgary Best Western