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“great staff, great room, poor breakfast”

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Best Western Plus Calgary Centre Inn
Ranked #43 of 109 Hotels in Calgary
Certificate of Excellence
Napier, New Zealand
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“great staff, great room, poor breakfast”
Reviewed 9 September 2013

I could not fault the staff nor the room in any way. The room was spacious, clean, well laid out, very silent. This hotel must have a secret about their beds as it has offered me the best possible sleep ever. The complementary WIFI was working great too.
The only disappointment was the breakfast: the layout of the breakfast room was very dated, the breakfast itself holds the price for the most basic I have ever seen in a hotel. On top of that the staff in the breakfast room did not seem to care about cleanliness (unlike the rest of the hotel): a bin more than full was not being emptied, ending up with a pile of empty butter and jam cups all around it. Not the best of sight!
If the Best Western would put in a bit of an effort to improve this part of their business, they would end up receiving glowing reports all over.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charlotteofvarlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 reviews from our community

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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013

Great location if you're driving, free parking. Away from the downtown core. It's close to the Chinook Mall and fine restaurants and attractions. Breakfast is included with a good selection. Rooms are clean and spacious with fridge and coffee maker. We had a great stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review, 8 October 2013
Thank you for taking the time to tell us you enjoyed your stay and why! We look forward to having you as our guest soon and perhaps taking in some of the other attractions and restaurants close by.

Sincerely,
Alnoor Lakhani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2013

Our room was clean enough and the staff friendly. The continental breakfast was adequate but not as good as at other Best Westerns. I felt that for the same price, this hotel did not compare well to the Best Western Plus in St Albert, Alberta. The rooms could benefit from updating.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review, 8 October 2013
We appreciate the time you took to provide us with your feedback. We have high standards when it comes to cleanliness and excellent guest satisfaction is what our staff motto is. We have added more hot and cold items to our breakfast for you to try during your next stay with us.

Sincerely,
Alnoor Lakhani
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnaby
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2013 via mobile

By booking online directly with best western, we got a much better rate than at the desk or through other booking systems.
The room was very clean and nice. Staff were exceptional. For what we paid, this was a very good deal.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AJD_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review, 8 October 2013
Thank you for your comments! Booking directly through Best Western does give you the best rates. Our team is committed to ensuring guests are enjoying their stay by providing excellent service which includes clean and comfortable rooms.

Sincerely,
Alnoor Lakhani
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2013

Conveniently located to downtown Calgary and many restaurants, very helpful staff, excellent breakfast served, I would recommend this hotel if you plan to visit Calgary Stampede it is in walking distance.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review, 8 October 2013
Glad to hear you enjoyed your stay! Thank you for your recommendation which complements our commitment to guest satisfaction. We look forward to seeing you soon.
Sincerely,
Alnoor Lakhani
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2013

I booked this hotel online. Although next to a train line, this did not affect the visit at all. No trains ran overnight. Reception staff was most helpful and friendly. We enjoyed the breakfast and pool.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank beanichick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review, 8 October 2013
We appreciate the time you took to share your positive experience with the staff, breakfast and pool. We look forward to having you as our guest again.
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2013

Dan at the front desk is as good as it gets - any hotel could use him! Rooms are great and staff is friendly! 400 metre walk to the C-Train which makes downtown easily accessible. This is one of two BW hotels that always attempt to provide me with my Diamond privileges including upgrade of room. Love to stay here but the non-response to an email to the sales manager is upsetting as there competition down the road responded immediately!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review, 8 October 2013
We love feedback that tells us our well-trained staff goes above and beyond for our guests. It’s what sets us apart. The non-response to your email is definitely an exception and we appreciate you pointing this out. We have looked into and addressed the matter to ensure a timely response.
Sincerely,
Alnoor Lakhani
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Calgary Centre Inn

Property: Best Western Plus Calgary Centre Inn
Address: 3630 Macleod Trail SE, Calgary, Alberta T2G 2P9, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Calgary
#34 Business Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Calgary Centre Inn 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Plus Calgary Centre Hotel Calgary
Best Western Calgary
Calgary Best Western

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