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“There must be nicer places to stay in when Calgary!”

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Econo Lodge Inn & Suites University
Ranked #74 of 109 Hotels in Calgary
The Netherlands
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“There must be nicer places to stay in when Calgary!”
Reviewed 14 February 2012

This budget motel is located in the 'Motel Village' on Banff Trail in Calgary: easy accessible but what a sad little stretch of town! It's location (close to light rail, hospital & several shops) should help, but doesn't add to the fact that the hotels/motels in this area are built to close to each other. No You'll look into the room of the Hampton Inn on one side and into the rooms of another motel on the other side. Luckily for us it was just a 1 night stop before flying back home.

Frontdesk girl wasn't very welcoming: might have been the end of her workday? Because of it's location right next to the vending/ice machine (REALLY next to your roomdoor!), we switched from the reserved 2Q efficiency suite to a standard 2Q. On check out we were told that our rate (with AAA discount) couldn't be adjusted to the lower rate, which cost us the price-difference of C$30 .. Made me wonder if I could have gotten the lower rate if I had tried to book it myself by internet and had cancelled my own reservation (we arrived well before 6pm)!

A 2Q room is pretty small, but the beds were ok and it had a little fridge, microwave & coffeemaker. WiFi worked pretty well and was rather fast. Continental BF was just the basics (juice/coffee+tea/pastries&muffins/toast/cereals and some fruit) and the BF area is a bit small. Didn't use the pool/hottub, but it looked oke. Parking may be a bit thight when the motel is fully booked or when you arrive late. The motel offers rooms with exterior corridors (accessible by stairs) as well as rooms with interior corridors (accessible by an elevator).

This was the first time I stayed in an Econo Lodge from this chain and I just wasn't impressed!

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anika43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Sales & Marketing Coordinator at Econo Lodge Inn & Suites University, responded to this review, 15 February 2012
Hello

Thank you so much for taking the time to write such a detailed review about us. Reviews like yours are extremely helpful, and it really lets us look at the way we operate, in order to help guests in the future. I would like to offer my apologies that you did not have an enjoyable stay with us.

We are located in Motel Village that is known for its variety of hotels, within close proximity to restaurants, the University of Calgary, Foothills Hospital, the Alberta Children’s Hospital, and is located directly on the LRT line.

I’m glad that you brought this issue with your room to our attention and I’m glad we were able to switch your room. Our 3 efficiency suites, that are located in the tower section of the hotel, are at the end of each hallway, because they are larger than our standard room. Our room rates are based on a number of factors, availability, amenities, supply and demand. The management would love to discuss your concerns with the rate.

Our Bright Starts breakfast is a breakfast, yet a fantastic way to start your day. We have – 3 different varieties of cereal, 3 different kinds of bread, 3 different types of muffins, and 3 different Danishes. We also offer coffee, tea, juice, and seasonal fruit. The breakfast we offer is above the Econo lodge brand standards for breakfast

Again, please feel free to contact us; we can be reached (403) 289-1921 or econobanfftrail@shaw.ca

Thank you very much
Rory Siddall
Sales & Marketing Coordinator
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229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
British Columbia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 February 2012

After booking a room online (through a third party) I mistakenly booked a smoking room and Loreta at the front desk had zero customer service when she informed us we had to pay an extra $10 to switch. The room prices were identical, it was a Sunday with few guests but Loreta hid behind "policy" and has lost our business at any Econo Lodge forever. I have been to 25 countries and this is the worst front desk experience in my life.

  • Stayed January 2012, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sablehat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 February 2012

Pros:
1. Close to the U of C nd C-train
2. Relatively inexpensive
3. Newer rooms in the tower
4. Very clean (rooms in the tower)
5. Good pool and Gym
6. Fast Internet
7. Fridge and microwave in every room

Cons:
1. Carpets smell like they are just off chemical plant
2. Reception is under-stuffed
3. Breakfast is continental and not a lot of choice (but has apples, which is nice-at last some fruits)
4. Gym is missing dumbbells
5. Hot tub is barely working (weak streams)
6. There will be some cigarette smell even in non-smoking rooms
7. No connecting rooms provided to our family :(

Oerall, if you et a good price-it's ok to stay there. It is one of the best you can get on Banff. trail or whatever is the address.

Room Tip: choos the tower if you wish newer rooms
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarAndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Sales and Marketing Coordinator at Econo Lodge Inn & Suites University, responded to this review, 10 February 2012
Hello!

Thank you so much for taking the time to write a review about us!

We are glad that you noticed that our rooms are clean! We have one the Alberta Hotel And Lodging Associations Housekeeping 5 years in a row, including 2011! During the winter, we take time to fully deep clean each of our guests rooms, which would account for the strange chemical smell. Our front desk is manned 24 hours a day, should this occur again, call the front desk, and we will be glad to go out of our way to make your stay enjoyable.

In recent weeks we have been under staffed at our front desk, however we are now in the process of training some new helpful front desk agents.

All of the rooms in our tower are non-smoking, however sometimes a guest smokes in the room. When this happens, a $200 dollar reconditioning fee is charged, so we can go to extensive lengths to remove the smoke smell from the room.

Our gym is missing dumbbells, however we do have state of the art cardio equipment.

If you have any further concerns, we encourage you to contact the hotel!

Rory Siddall
EconoLodge Inn & Suites
Sales & marketing Coordinator
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Montreal, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 January 2012

It's not the best, it's true, but this motel looks better than area motels' average. I had a room in main building, at first look seems to be OK. Breakfast is served in a nice area, large room with TV, fireplace, comfortable tables and chairs.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tibi_g13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
162 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 16 January 2012

I was just after a room that was reasonably priced and that would give me a comfortable place to rest after some long driving. It served its purpose. It was clean and it was comfortable but apart from that nothing special. Typical of an Econo Lodge.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shazam10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beautiful BC
Level Contributor
140 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 7 January 2012

This simple, value priced accomodation was clean, basic (they really "could" do better without much cost or trouble) breakfast, friendly staff, and is an excellent location for visiting Foothills Hospital. Fitness room basic but adequate.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miraclesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Sales and Marketing Coordinator at Econo Lodge Inn & Suites University, responded to this review, 9 January 2012
The entire staff here is so glad that you decided to write a review about us!

We are so glad that you found our rooms to be clean! Actually, we are the 2011 ALHA Housekeeping Award recipient. We have won that award 5 years in a row now! We take great pride on how clean our rooms our, they are among the cleanest in the entire city!.

It is our mandate to provide the best available rate, this way you can be sure that when you stay with us, you are getting the best rate in motel village. When you stay with us, you can be sure that you are spending the night, not a fortune.

Our interior entrance rooms that you describe our our newest and most common rooms, the entire section of our hotel is non smoking, and is the perfect option during the winter. All of our guests rooms have security measures taken to ensure there are no break ins.

Thank you for making us you Choice Hotel!

Sales and Marketing Department
EconoLodge Inn & Suites University
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 January 2012

Cheap Clean Safe Lodging, but that's all...

Almost all of the Hotels and Motels in motel row seem quite sketchy. But If you need a clean safe place to stay to visit the Foothills Hospital, Mcmahon Stadium, or U of C, this is a great choice. Like most of the motels in motel row, it's cheap. I have stayed in others and they are dirty and appear unsafe. I have to emphasize the cleanliness of this one. Surprisingly clean.

The places in Motel Row are for are there to serve a practical and functional purpose - Cheap lodging. They are not resort style properties for holidays or business. If you need a place to stay in motel row that's clean and safe, this is it.

Price - Fantastic - problem is you expect to end up in a sketchy dive because of the price. Have no fears, great value to be had here.

I will not stay anywhere else if I ever need Motel Row again.

Lastly, The place was so clean I actually ate the continental breakfast, and I never do that.

Room Tip: I like rooms with no direct access to the outside (ie, you have to walk through the hotel to get to...
See more room tips
  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mcc129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge Inn & Suites University

Property: Econo Lodge Inn & Suites University
Address: 2231 Banff Trail NW, Calgary, Alberta T2M 4L2, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge Inn & Suites University 2*
Number of rooms: 82
Reservation Options:
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Also Known As:
Econo Lodge Inn And Suites University
Econo Lodge Inn & Suites University Hotel Calgary
Econo Lodge University
Econo Lodge Calgary
Calgary Econo Lodge

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