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“Good for an overnight stop in Calgary”

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Econo Lodge Inn & Suites University
Ranked #74 of 109 Hotels in Calgary
Perth
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good for an overnight stop in Calgary”
4 of 5 bubbles Reviewed 12 July 2014

Stayed for one night after getting off a plane before a drive in the Rockies. Friendly at check-in. Room in the tower was decent sized and clean. Easy to get downtown with a train station close-by. There is some sort of continental breakfast but we didn't try it. Good value.

Stayed June 2014, travelled as a couple
Helpful?
Thank Halfwayhome101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Guest Relations Manager at Econo Lodge Inn & Suites University, responded to this review, 14 July 2014
Thank you for taking the time to review our hotel. We always welcome Guest comments and suggestions. Glad to hear you enjoyed your stay and we hope to see you the next time you come to Calgary!
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225 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Petrolia, Canada
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

This is a standard motel-room type place with decent rates for the area. Commuter train, restaurants, etc. within walking distance. Walked around after dark with no concerns. Room was a bit stuffy but very clean. Air conditioner a bit noisy, and poor controls, but not a huge aggravation. Blankets and spreads should be replaced, but otherwise o.k. Breakfast was typical continental cereal, toast, juice, but plenty of it and area was kept very clean. Staff quite friendly and helpful.
Next time, though, I'll stay on the top floor to eliminate the stomping, inconsiderate idiots who stayed in the room above us.
Will stay again when in Calgary.

Room Tip: Stay on the top floor and park your car early due to limited parking spaces.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Laura N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Front Office Manager at Econo Lodge Inn & Suites University, responded to this review, 10 July 2014
Laura

My name is Rory Siddall and I am the Front Desk Supervisor here at the EconoLodge Inn & Suites University. Thank you very much for providing us with your feedback, it's always great to hear what we are doing right, and how we can improve.

Sounds like you stayed in one of our outside section of the hotel. We call this section of the hotel the Courtyard Section. This section features motel-style room, where your door opens up to the parking lot. We also have a section we call The Tower, this section feature hotel-style rooms, where your room is in the main building of the hotel.

I'm sorry to hear that you thought the air conditioner was a bit noisy, and tough to control. I've passed this comment onto our maintenance team so they can check the unit over to ensure that no other guests have a problem with the unit. Thank you very much for bringing this to our attention.

I'm glad to report that we are actually in the process of replacing all of the bed spreads in the hotel. As I'm sure you can appreciate this is a lengthy process as we have so many beds in the hotel. Next time you stay with us, this upgrade should be complete!

We are also in the process of upgrading our breakfast menu as well. Next time you stay with us we will have a lot more items for you to choose from!

Thank you again for your comments and we look forward to accommodating you again!

Rory Siddall
Front Desk Supervisor
EconoLodge Inn & Suites University
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Regina, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Check in was quick and easy as we had reserved room before leaving Regina. Our room was on the 5th (?) floor of the tower and was very clean. We stored our things and headed out to visit family. Came back to hotel for night and found parking even though the lot was defiantly filling up.
The room was very quiet even with the location close to both 16th Ave (Highway#1) and Crowchild which means easy access to throughfairs. The heat / AC controls worked fine and the unit itself was very quiet. Breakfast in the morning was basic, have had better, but was adequate. If you want a real breakfast there are restaurants within walking distance.
We stayed here for two nights and were quite pleased with what we got for what we had paid. If you want the Ritz then don’t stay here, if you want a good value for your money then this is the place. We will stay here again when we come back to Calgary and need a room.

Room Tip: Rooms in the Tower are quieter and nicer.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trainer019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Front Office Manager at Econo Lodge Inn & Suites University, responded to this review, 10 July 2014
Hello

My name is Rory Siddall and I am the Front Desk Supervisor here at the EconoLodge Inn & Suites University. I wanted to thank you for taking the time to write a review about us.

I'm glad you found out check in process quick and easy. Each day we prepare all paperwork, keys, parking passes and anything else a guest may need during check in. All we need to do upon arrival is get a signature, confirm payment, and check your ID... EASY!

It sounds like you stayed in our new section, we call it the tower. These rooms are all located on the upper floors, have upgrade air conditioning units, and are away from the main road. These are our regular guest's favorite rooms.

The breakfast during your stay was basic, however we recently spent some time upgrading our menu, the next time you stay with us you will have a larger number of items to choose from.

We work very hard to ensure that our rates remain competitive compared to the other hotels in the area. We are the perfect option for guests who are looking to spend the night, not a fortune.

We look forward to you next stay!

Rory Siddall
Front Desk Supervisor
EconoLodge Inn & Suites University
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Lethbridge, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 June 2014

My brother got married in Calgary June 28 and he organized to have his family and other guests stay at this hotel. 90 percent of the check ins were poor experiences. Some people's reservations were lost, some set for different dates. All guests were supposed to be near each other as arranged, but we had guests in both buildings, every floor and far from each other. One room that a guest checked into still reeked of marijuana from a previous guest. There's only one way up and down between floors, a small elevator that moves as slow as molasses. We were rushing to get ready for the wedding and it took 8 minutes to get onto the elevator. Even when the elevator was packed full, employees would still shove their way in with their carts, even managing to run over my daughters bare toes without even an apology, just an extra push to be sure my daughter was shoved as far in the corner as they could get her to be. Don't try using the stairs, you aren't allowed. They lock the doors and you cant get through them. On this long weekend, they decided to do maintenance nonstop on the pool, we paid to go to a hotel with a pool but never had a chance to use it. Parking lot is a joke, many of us suffered vehicle damage as the lot is too small and tight. DONT try coming in with a full size truck or almost any half ton for that matter. House keeping don't seem to understand the "do not disturb" sign. After a long night of wedding business, we wanted to sleep in but were woken up by housekeeping. I had to double check to see if the sign was still on the door, it was. Channels on the t are slim with not really much for children. My mom checked into her room to find her extra toilet paper roll had been soaked but instead of replacing it, housekeeping just put it as the extra. We were supposed to get a group rate, but no one did. And upon asking about it we just kept getting sent to someone else and eventually back to the same people again, never to receive our group rate Overall, I will never stay at this hotel or any owned by the this company again. I've spent a large portion of my life in hotels, and this was the worst experience I have ever had. I don't expect perfect, but I also don't expect anything like this.

Room Tip: Rooms in other hotels may offer a better experience
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Randal84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Front Office Manager at Econo Lodge Inn & Suites University, responded to this review, 15 July 2014
Randal

My name is Rory Siddall and I am the Front Desk Supervisor here at the EconoLodge Inn & Suites University. Thank you for taking the time to share your experience at our hotel with us.

I’m sorry to hear that there were problems with the group reservations. All reservations were booked individually and many guests actually booked their rooms in different buildings as they did not tell the front desk that they were part of a group; thankfully we were able to accommodate these guests last minute and upgrade them for free into the same building as the rest of the group.

All of the rooms that booked their rooms within the booking window, received the group rate. Many rooms booked their rooms very last minute, and the booking window had been closed for many weeks. The rooms that missed the booking window did not receive the group rate.

Our pool was having mechanical trouble during your stay. While it was not our choice to close the pool it was necessary and we made arrangements at our sister property a few steps away from our front door and many of our guests were thrilled to have access to the waterslide.

It is unfortunate that you suffered vehicle damage, please note we work closely with the Calgary Police Service and assist in anything they require.

As per Calgary Fire Regulations we are required to restrict access to rooms from the stair cases. However guests are more than welcome to use the stairs to go down from their rooms.
Thank you for bringing your concerns about your housekeeping service to our attention. This is not typical of our high standards and I have informed our head housekeeper.

Again, thank you for taking the time to write a review about us

Rory Siddall
Front Desk Supervisor
EconoLodge Inn & Suites University
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Calgary hotels

Somewhere in Canada
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 17 June 2014

I thought I should write a review because I have stayed 3 times now. This is a low-quality motel offering low room rates in the University-Banff Trail area. It offers free parking and "free breakfast and Internet." The "free breakfast" is horrible. The "free Internet" is awful. Rooms are the typical motel type. I must state that in all the rooms I stayed, there was no problem with the cooling or heating or anything in general. It is good place for staying in that area, if you do not spend much time in the room.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sigmetrics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Front Office Manager at Econo Lodge Inn & Suites University, responded to this review, 19 June 2014
Hello

My name is Rory Siddall and I am the Front Desk Supervisor here at the EconoLodge Inn & Suites University. Thank you very much for taking the time out of your busy day to write us a review.

I'm happy to hear that you agree that our room rates are low. We do our best to ensure that our rates remain as competitive as possible, so our guests can spend the night, not a fortune.

We have heard a few comments about our breakfast not being up to guests standards in reviews like yours. We listened to these reviews, which is why we just finished a large overhaul of our entire breakfast menu. Next time you stay with us you will see an array of new breakfast items!

I'm sorry to hear that you found our internet slow, this is very surprising to me. I personally work very closely with our guest internet supplier to ensure we have absolutely no internet problems here at the hotel. If this happens again, contact our front desk where an agent will be able to provide you with technical support.

Here at the EconoLodge Inn & Suites University, we have both motel style rooms, and hotel style rooms. If you would like your room to be indoors (hotel style), simply ask for a "Tower" room, whilst booking your reservation.

I'm glad you enjoyed your stay with us, and we look forward to serving you again!

Rory Siddall
Front Desk Supervisor
EconoLodge Inn & Suites University
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Kelowna, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

Reasonable price, bigger rooms, comfy beds! Spacious bathrooms.
Kitchenette room is ok, with basic appliances.
Complimentary breakfast is basic. Nothing much to eat actually. Cleanliness average.

Easy to get around Calgary. Will return due to reasonable pricing.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VH20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Guest Relations Manager at Econo Lodge Inn & Suites University, responded to this review, 17 June 2014
Thank you for taking the time to review our hotel. Your feedback is important to us and I can assure you that we are looking forward to making adjustments to our breakfast. Hopefully the next time you come to Calgary we can reach a 5 out of 5 and exceed your expectations!
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Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 7 June 2014

On check in - it did not appear the room had been prepared by a professional.

The bed was very poorly made up - definitely no hospital corners here ... everything stuffed under the mattress in big bunches - including in several places, the bedskirt.

Pulling the covers back to get into bed UN-made the entire thing - and we had to re-truck the flat bottom sheet before getting into bed. We woke with that same bottom sheet bunched up under our backs.

Room became hot and stuffy very quickly without the A/C running - and bed had only one thin blanket.

There was stray pubic hair in the (dry) bathtub and a disgusting ring of brown under the rim of the toilet - that was visible from the bed.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank 47kerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoInnsSuites, Guest Relations Manager at Econo Lodge Inn & Suites University, responded to this review, 12 June 2014
Thank you for taking the time to review our hotel. On behalf of our staff I do apologize for failing to meet your expectations and I can assure you this is not the level of service we require of our staff. As a Choice Hotel we are mandated to provide the new Refreshingly Easy Bedding program that was rolled out in January of this year; consequently it is disappointing to hear you did not like it. Your feedback on this new initiative is valuable and we shall pass it on to Choice Hotels. We do have staff available to assist guests 24 hours should they have any issues with their rooms and our General Manager would like to discuss your concerns further if you would like so we can ensure these types of issues do not happen again. Thanks again for taking the time to share your experience and we hope to have the opportunity to redeem ourselves the next time you come to Calgary.
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Additional Information about Econo Lodge Inn & Suites University

Property: Econo Lodge Inn & Suites University
Address: 2231 Banff Trail, Calgary, Alberta T2M 4L2, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge Inn & Suites University 2*
Number of rooms: 82
Reservation Options:
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Also Known As:
Econo Lodge Inn & Suites University Hotel Calgary
Econo Lodge Inn And Suites University
Econo Lodge University
Econo Lodge Calgary
Calgary Econo Lodge

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