I checked in. Went to my room. Was immediately confronted with a horrid smell, noticeable stains on the carpet, a considerably worn couch,in general a dark unwelcoming room. It didn't appear unclean but in significant need of a make over. I was on the ground floor with an external door. So adding all that together I decided that I would not be comfortable. The photos on trivago (professional ones and other sites sporting the professional photos, don't match the reality. Or the reality of the room I was provided. I checked into another hotel. The service on check in was a little unfocused, but polite. When I went to check out 15 mins after checking it was indicated that I could have a refund until realizing I'd checked in online. Then I was told no refund, but I could have an upgrade. So I'm out of pocket, but I'd rather feel comfortable and happy. I'd rather stay somewhere that the advertised photos match what I get. Yes, it might be on the cheap end, but that doesn't justify the smell etc...re the room.
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- Also Known As:
- Econo Lodge Inn & Suites University Hotel Calgary
- Econo Lodge Inn And Suites University
- Econo Lodge University
- Econo Lodge Calgary
- Calgary Econo Lodge