I checked in late afternoon and returned late evening only to discover at about 11pm that the sheets had what appeared to be blood stains, both the flat sheet and the top sheet. It took some negotiations to request more than just the flat sheet. Eventually I was given a set of sheets. I was assured by the front desk attendant that the sheets were clean, even if there were stained. The attendant refused to understand that this was not proper for guests. As I peeled off the sheets, I then saw that the mattress also had blood stains and all kinds of other stains. The attendant without coming in the room and seeing the stains, argued with me that it was not blood. I requested another room and apparently that night the hotel was full. I was told I would have to wait until the next day to have another room. I refused and had to relocate to another hotel at about 11:45pm. The hotel refused to refund for that night, even though I did not occupy it. The hotel manager would not take my calls the next day. I emailed and his reply was that I refused the change of room and that he was legally entitled to keep my room rate for that night because I apparently occupied the room for 6 hours. I took photos which I included in the email. They did not care as they claim they take the utmost care to provide for a clean environment. It was dirty, smelly and a health hazard. The worse hotel experience ever. I hope the manager reads this and I look forward to reading his attempt of pathetic response.
- Official Description (provided by the hotel):
- Canadas Best Value Inn Calgary/Chinook Station offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, free continental breakfast, a guest laundry facility, and free Wi-Fi throughout the property. All guest rooms include mini-fridge, coffeemaker, hairdryer, 32 inch flat panel cable TV, iron, ironing board, desk with lamp, table with chairs, free local calls, a balcony and wake-up service. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (17 and under in parent's room). For your convenience our hotel is a 100 percent smoke-free property. Pets are welcome, restrictions and charges apply. We are centrally located on Macleod Trail SW, and are near local attractions such as Glenbow Museum, Heritage Park Historical Village, and Calgary Zoo. Canadas Best Value Inn Calgary/Chinook Station is your best choice within the largest city in Alberta, Canada. We offer ideal accommodations and location whether you are in town for entertainment, music and food festivals, sightseeing, wildlife activities or simply passing through on your way to Red Deer or Edmonton. At Canadas Best Value Inn Calgary/Chinook Station our goal is to provide our guests a great experience, not just a place to stay. At Canadas Best Value Inn Calgary/Chinook Station, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
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- Also Known As:
- Howard Johnson Express Calgary Hotel Calgary