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Aloft Calgary University
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Reviews (327)
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Reviewed 9 May 2014

Stayed on business. Great location. Easy parking and access to train. Bed very comfy. Stayed on the main floor with no noise issue because it was during the week I'm guessing. Big plus for me is the lack of children running down the halls. Walkin shower was nice but there was some poor drainage issues that caused the water to not drain, next morning I'd have to step into a cold pool of yesterday's water. Only other issue I have is that you can't even get a free cup of coffee in the morning, could careless about breakfast but charging for morning coffee was a surprise. Other than that, best hotel on that strip.

  • Stayed: May 2014, travelled on business
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Thank erins_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline G, Guest Relations Manager at Aloft Calgary University, responded to this reviewResponded 15 May 2014

Thank you so much for leaving us a review about your stay. We are happy to know that you enjoyed your stay and our great location with the train right outside. Our Re:fuel pantry offers free drip coffee each morning, with additional espresso choices for purchase. We apologize for any confusion over this and hope you choose to stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

We arrived on the fourth day this hotel was open. The evening staff were friendly. We were the first people to use this room. I feel confident in saying this as the bathroom did not flush properly. Our second night in this room we informed the front desk of the problem and requested it be fixed in the morning. Instead of listening to our request they sent someone to our room right away. The fellow they sent did not really know anything about plumbing , therefore did not know what to do, flush did not work so left and came back with plunger, when that did not work left and came back with snake. all of this happening at close to midnight with 3 women in the room trying to get some sleep. The next morning 2 of the 3 of us took a shower after which the floor was soaking wet. They moved us to the room next door and offered us free breakfast for our troubles. (an egg on a bagel). Our next day was when the big troubles began. Since we were in a new room and checking out the next morning we put the do not clean the room sign on the door. The first of our party arrived back that evening to find that someone had been in the room (peanuts on the floor and dresser (extreme allergies) she had an nasty discussion with the front desk and they offered us a discount on the room and sent someone to clean up. The next morning when we went to check out the lady at the front desk claimed she knew nothing of this offer and called us "Liars". Is this how you treat someone paying $150 a night. Maybe in a hostel or motel but I expected better. This person should not be working in the service industry. I felt the night staff to be great but this soured my experience and I would not recommend this hotel.

Room Tip: Flush to make sure all is working and avoid the day manager.
  • Stayed: April 2014, travelled with friends
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1  Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline G, Guest Relations Manager at Aloft Calgary University, responded to this reviewResponded 19 May 2014

Thank you for your feedback. We appreciate hearing from our guests, and are pleased that this issue has since been resolved. We trust the rest of your time in Calgary was enjoyable.

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Reviewed 7 May 2014

We switched from the crappy Hampton Inn 2 doors down. The evening manager was very pleasant and willing to help us on the rate. Once checked in, they even reserved us a table at a nearby restaurant. Friendly service, clean, new and modern. The bar/lounge area was inviting and relaxing and the cute Asian waitress was attentive and happy. After a few drinks, the pool table near the lobby was a nice touch.

The only reason I didn't give it 5 stars is because I travel frequently and save 5 stars for truly exceptional places like Ritz Carlton's, etc.

  • Stayed: May 2014
    • Value
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Thank aviation1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline G, Guest Relations Manager at Aloft Calgary University, responded to this reviewResponded 15 May 2014

We appreciate your feedback! We are pleased to hear that you had a pleasant stay and were able to join us in the W XYZ bar for a specialty cocktail. We love hearing from frequent travelers and hope your travels bring you back to Aloft Calgary University soon!

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Reviewed 6 May 2014

This property is pretty consistent with the Aloft brand: sort of a chic dorm feel. First impressions from the outside were a little off as it is stuck between an old Ramada and another old motel type place, but inside shows a very modern hotel. Service was friendly and efficient.
Location is very convenient: easy access to the north part of the city, the airport, and right next to the LRT to get downtown if you don't want to drive. Pool and fitness room are not huge but are adequate. I will say the rooms are on the small side, but in a city where the average hotel price is VERY high: this hotel is really a terrific value and I would even say "Best in Class" for this type of property in Calgary.

  • Stayed: May 2014, travelled on business
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1  Thank onthroadagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

We just got home after a 4-night at this hotel.
What we loved about this hotel:
- The fabulous service every time we approached the front desk. They looked happy to be there and were truly motivated to work hard to make this new hotel a success.
- We arrived at the hotel parched and in need of a drink. They offered us a complimentary cup of tea on the spot.
- We wanted some hot water to make tea in our room after a long day. The front desk lady immediately produced a kettle (magic!).
- The affordable breakfast sandwich ($6) with complimentary hot tea and coffee.
- The really nice shower and Bliss bath products.
- Comfortable beds.
- The nice pool table and games in the lobby.
- Really nicely equipped fitness room.
- Excellent self laundry facilities though pricey at $2 for wash and $2 for dryer.
- Free parking.

What needs work at the hotel:
- The key card system. Our key cards worked and then they didn't work, so we had to have them activated at least 3x during our stay.
- The noisy lobby area in the evening. The bar area blasted loud music in the evenings, so really difficult to relax in the lounge area or lobby. But maybe I'm just getting old...

Overall a great place to stay when visiting our daughter at UofC.

  • Stayed: May 2014, travelled with family
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2  Thank RichmondCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline G, Guest Relations Manager at Aloft Calgary University, responded to this reviewResponded 15 May 2014

Thank you very much for taking the time to leave us a review. We are so happy to hear that you had a great stay and that our exceptional staff could take care of all your needs! As a neighbor to the University of Calgary, we look forward to hosting you again when you come to see your daughter! Go Dinos!

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