I was referred to this hotel by a couple of friends. Had a stopover in Calgary and a few hours between flights, so I preferred not to spend the night at the airport. I booked the Radisson so I could at least get some sleep. Check-in was efficient at 10:15 PM, which was expected, as I was checked-in by the manager on duty. Since I had to be at the airport at 5 am, I requested a wake-up call at 4 am and the shuttle to the airpor at 4:30 am this was immediately input in their wake-up call system and on their wake-up call sheet and confirmed by the Duty Manager out loud.
When I got to the room I changed into my swimming trunks, as I wanted to give the pool and hot tub. I called the front desk to ask where the pool was and I had to repeat myself 4 times until I was understood, as the person on the phone seemed to have very basic English skills. I tried to access the pool and my key card did not work... Lost valuable time here!
Went to the front desk to inquire and the person at the desk coded a key for himself and told me he would come. They were not busy, but the phone rang and he prioritized answering it. Considering the pool was ope. Until 11 PM and it was already 10:30 PM, a little more urgency would have been appreciated. I gave the night audit guy "the look," and only then did he put the call on hold and come help me. He apologized in a dry tone and asked me for my key. He swiped my card in a quick strong, by some even perceived as agressive motion. My card worked with him when he tried it. I had tried 3 times and it didn't! This made me look stupid, and the guy gave me a look as if wanting me to know he had wasted important time at the desk to come help me.
The morning of departure I received a call at 4:30 am. The desk agent asked me if I was going to take the shuttle. I said yes, at 4:30 am. Considering it was already 4:30 am, and they had missed my wake-up call, I had to ask him to tell the shuttle to wait.
I rushed to pack my things, and did not get to shower, nor shave as I had planned,prior to a long intercontinental flight.
When I got to the front desk to check out 10 minutes later and made the agent aware that I wasn't impressed they had missed my wake-up call, the guest agent said: "Well, we had your wake-up call for 5:30 am." I did not want to argue at that point as I just wanted to get to YYC, but I wondered how the heck they managed to screw this up! It had been verbally confirmed to me and I had seen the guy put it in the system and log it the night before... Seemed like a no brainer to me, but apparently not for them!
The gentleman in security uniform who happened to also be our shuttle driver did not make me feel welcome either. He approached the desk agent and asked him: "Is this the guy I am waiting for?" He really made an effort to make me feel bad, as if "I" was late!
The shuttle was full and I got angry looks from other guests who had to wait because of me. The driver then sped away, and I, and I believe none of us passengers felt safe, because he was driving fast.
I confirmed with the driver I was flying American and he dropped me off at Air Canada. Considering I have just recently had knee surgery, I did not appreciate the distance I had to walk to get to the appropriate check-in counter.
Room was clean, flat screen TV and amenities were appreciated. Check-in was fast and the manager was professional and friendly; however, considering the overall experience and the price I paid, I would have been better off spending the night at the airport, instead of this hotel.
- Official Description (provided by the hotel):
- Offering breathtaking views of the magnificent Canadian Rockies and vibrant downtown, the full-service Clarion Hotel & Conference Centre Calgary Airport is sure to please business and leisure travelers alike. Located less than 10 minutes from the Calgary International Airport (YYC) and the city centre, this Calgary hotel offers easy access to shopping, entertainment, and business districts, as well as local attractions, including Fort Calgary, Telus Spark Science Centre and the Calgary Zoo. Hotel amenities include complimentary, 24-hour airport shuttle service, a pool, whirlpool and fitness room, as well as on-site dining. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Ebookers, Booking.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Clarion by Choice Hotel and Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Calgary
- Calgary Radisson