We were so excited to stay here - having seen it many times when we were in the downtown, and the price was right this past weekend. With such an amazing location, and a beautiful facility, we thought it would be perfect.
Well, on the Saturday night, we were kept up for much of the night with pounding music right below us. We were on the second floor so I imagine that there was a wedding or party below us in a ballroom? No matter, it was disappointing as three of us were in the Calgary Marathon the next day and not rested because of the lack of sleep.
Then, we realized we forgot 3 swimsuits and a hairbrush in the bathroom so the minute we got home I called the hotel and enquired. Was told someone would call back 3 hours later. No one called. I waited an extra hour and a half and called back. Was promised someone would call back first thing the next morning. No one called. I waited an extra two hours and called back. I finally got a call back later from someone who was very apologetic but this was the first person to call back when I was told when to expect a call so I was patient with her but frustrated that the front desk couldn't even tell me what time the people who run the Lost and Found would be around! Not very good customer service!
In the end, one of our swimsuits is still missing, which I am not very happy about as all 3 were hanging together in the bathroom, drying from our swim the day before. However, I will happily pick up the 2 that have been located still hanging up, on my return trip to Calgary this weekend. Needing a good rest this weekend, I will not be staying at this hotel unfortunately.
If you do go, or even are just visiting Calgary, visit the pub on the main level. Amazing food and service!
- Official Description (provided by the hotel):
- Whether you're visiting our Calgary Hotel for business or pleasure, you'll never feel more at home than at the all-suite four-diamond Sheraton Suites Calgary Eau Claire Hotel. ... more less
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- Also Known As:
- Sheraton Suites Calgary Eau Claire Hotel Calgary
- Sheraton Calgary
- Sheraton Hotel Calgary Eau Claire
- Calgary Sheraton