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“Nice hotel but very expensive...”

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Sheraton Suites Calgary Eau Claire
Ranked #9 of 110 Hotels in Calgary
Certificate of Excellence
Reviewed 7 August 2013

Our family stayed 2 nights here during our vacation on our way to Banff. It was mid-week, the week after the Stampede. We were shocked at how expensive the hotel was. We had a room with 2 queens and a sofa bed and it was nearly $400 per night. We stayed in a similar Starwood hotel in Vancouver (mid-week) for about half the price. It seems like Calgary is just an expensive city because of its booming economy. The room was clean and comfortable for our family. The location was also very central to the sights/restaurants in the downtown area. Staff was friendly. No complaints other than the price.

  • Stayed: July 2013, travelled with family
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1  Thank Sacramento_CADave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, General Manager at Sheraton Suites Calgary Eau Claire, responded to this reviewResponded 16 October 2013

Thank you for taking the time to complete a review of your most recent stay at the Sheraton Suites Calgary Eau Claire. I am glad to learn your stay in your suite was comfortable for your family. The Eau Claire area is truly a gem within the city of Calgary. We thank you again for the feedback and look forward to welcoming you and your family back upon your next Calgary vacation.

Warmest Regards,
Ian Marceau, General Manager

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Reviewed 7 August 2013 via mobile

I would rate the service at the Calgary Sheraton Eau Claire as one of the best in Canada and the United States. I have stayed at this hotel numerous times, I am always greeted by name, they resolve issues quickly and compensate fairly. We at times stay with our golden retriever and they treat her like a regular guest. The hotel is next to the river and easy to walk dogs. This hotel is one of my favorites and one of the best starwood hotels in north America.

  • Stayed: September 2012
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2  Thank haileythegolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, General Manager at Sheraton Suites Calgary Eau Claire, responded to this reviewResponded 16 October 2013

Thank you for the glowing recommendation from your most recent stay at the Sheraton Suites Calgary Eau Claire. Our team is thrilled to be your hotel of choice in Calgary and in North America! We look forward to welcoming you back the near future!

Warmest Regards,
Ian Marceau, General Manager

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Reviewed 6 August 2013

The thing about Calgary is this. Calgary is a business hub for a number of energy and financial companies in Western Canada. Lots of business travels come in every week and there is a very high demand for hotel rooms in the downtown core. Hotel operators have come to realize they can charge an extraordinarily high nightly rate and cut hotel amenities without losing guests.

The hotels I have stayed at in downtown Calgary including the Sheraton, Hyatt and Delta have much lower standards than other cities. If this was Toronto or Vancouver guests would demand high standards or take their business elsewhere. In Calgary there is nowhere else to go – hotels are limited and all the operators are in the same boat. Charge outrageous prices, do very few renovations, and minimal service standards in order to be most profitable.

The Sheraton is no different – the hotel rooms are tired and the beds are uncomfortable since they have not been replaced in a long time. The services and amenities are limited; most other Sheraton’s offer something like a continental breakfast or free internet – but not here, everything is extra. The problem is that I'm not sure where else in Calgary that is better to go. The standards at all the hotels I've been to here are the same – might as well save a few bucks and stay at a Holiday Inn or Best Western.

  • Stayed: August 2013, travelled on business
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2  Thank phil4vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

Spent a Friday night here in August, I was impressed from the beginning. The location is just off the Eau Claire market area within a few minutes of the river, nice drive to the front of the hotel where the Valet will take/park your vehicle. Lobby area was impressive and check in was easy and quick. We had a corner suite which was beautifully finished and very well laid out (liked the separate tv/sitting area). You can stroll along the river and Prince's Island Park, lots of small restaurants and pubs nearby, as well as downtown Calgary. The hotel pub (Fionn MacCools) was a small cozy Irish pub with lots of laid back charm. I'd highly recommend the hotel as it has it all.

  • Stayed: August 2013, travelled as a couple
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1  Thank Rockyride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, General Manager at Sheraton Suites Calgary Eau Claire, responded to this reviewResponded 16 October 2013

Thank you for taking the time to complete a review of your most recent stay at the Sheraton Suites Calgary Eau Claire. I am glad to learn you enjoyed your suite and its features, along with the service provided by our outstanding team. The Eau Claire area is truly spectacular, and I am thrilled you were able to take advantage. Our team looks forward to welcoming you back in the near future.

Warmest Regards,
Ian Marceau, General Manager

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Reviewed 5 August 2013

We couldn't be happier with our stay at this hotel. We stayed booked our room (824) through the hotel's website and received an excellent deal. We paid only $126 plus tax for a double queen bed suite, with separate living room/ kitchenette. We were impressed with the quality of the room for the price we paid. It was clean, comfortable, and spacious. The furniture and decor was obviously recently updated. The bathroom was also recently renovated and quite nice. The beds were so comfortable as well. The room came with a fully stocked mini bar (at a price of course) and free Starbucks coffee.
The hotel itself was very clean, brightly light, and airy. The hallways are well kept (no dirty dishes from room service left in the hallways) and wider than the average hotel's halls so you don't feel crowded. The swimming pool is very family friendly with the water slide and the kids love it. But it is also adult friendly in that the pool actually stays open 24 hours a day and "adult swim" time is from 10pm until early in the morning.
The location is perfect for all travelers as well. It is beside the YMCA, beside Eau Claire shops, several restaurants and pubs, and right across from a large urban park. It has several playgrounds, a free wading pool, river pathways for walking/ jogging/ biking, and tons of green space within walking distance. During the summer Shakespeare in the Park is also performed in the park for free.

Room Tip: During the weekend parking is free on the streets downtown so don't bother paying the $26 for va...
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  • Stayed: August 2013, travelled with family
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1  Thank kmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

While attending a wedding in the area, we stayed at this hotel because our original accommodation was out of power due to the flooding. It was initially really expensive, but we got a special rate and an upgrade. Our room (suite) was beautiful with a living room and separate bedroom with King bed, 2 TVs, bar, etc. Our internet charges were waived, as were the charges for our extra refrigerator. But parking (valet only) is very high. It's in a great location, close to restaurants and shopping downtown. They were gearing up for the Stampede, so the lobby area was decorated accordingly with wood carvings and window paintings, and everyone was in a "Stampede mood".

  • Stayed: June 2013, travelled with family
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1  Thank CanadaFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Director of Operations at Sheraton Suites Calgary Eau Claire, responded to this reviewResponded 6 August 2013

Thank you for the review of your most recent stay at the Sheraton Suites Calgary Eau Claire. We are thrilled we were able to comfortably accommodate you during time in Calgary. We are delighted you experienced what our property has to offer and look forward to hosting you again in the near future!

Warmest Regards,
David Stevenson-Moore, Director of Operations

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Reviewed 26 July 2013

Very nice hotel. Room is clean and quite. We stayed at the 8th floor and facing the market. It's an expensive hotel and we were surprise it did not included the Internet service. We had to do down to the Lobby to use the Internet service.

Room Tip: Park across the hotel at the eau market at night and pay $2 per night. The street parking in some a...
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  • Stayed: July 2013, travelled with family
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2  Thank may1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Director of Operations at Sheraton Suites Calgary Eau Claire, responded to this reviewResponded 6 August 2013

Thank you for the review of your most recent stay at the Sheraton Suites. We are thrilled you had an enjoyable and comfortable stay in your suite on the 8th floor. I do assure you our internet prices are competitive to comparable properties in the downtown core. We do offer the Sheraton Link in our main lobby as a way to connect with loved ones back home. We appreciate your feedback and look forward to welcoming you back again.
Warmest Regards,
David Stevenson-Moore, Director of Operations

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Additional Information about Sheraton Suites Calgary Eau Claire

Address: Sheraton Suites Calgary Eau Claire 255 Barclay Parade SW, Calgary, Alberta T2P 5C2, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Calgary
#11 Business Hotel in Calgary
#14 Romantic Hotel in Calgary
#21 Family Hotel in Calgary
Price Range: £88 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Suites Calgary Eau Claire 4*
Number of rooms: 325
Official Description (provided by the hotel):
Whether you're visiting our Calgary Hotel for business or pleasure, you'll never feel more at home than at the all-suite four-diamond Sheraton Suites Calgary Eau Claire Hotel. ... more   less 
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Also Known As:
Sheraton Suites Calgary Eau Claire Hotel Calgary
Sheraton Calgary
Sheraton Hotel Calgary Eau Claire
Calgary Sheraton

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