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“Great Service”

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Sheraton Suites Calgary Eau Claire
Ranked #9 of 109 Hotels in Calgary
Certificate of Excellence
Calgary, Alberta, Canada
Level 5 Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Service”
Reviewed 21 July 2014

Had a relaxing stayed with my wife last 29 June, 2014. Front Desk Associates were courteous and friendly. Room was modern, clean and tidy. The Irish bar by the lobby was fun as there were many guests attending bridal showers and the like.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nilo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for the review from your most recent stay at the Sheraton Suites Calgary Eau Claire. I am thrilled to learn you enjoyed your stay and were able to experience our award winning service! We look forward to welcoming you back upon your next escape to Calgary!

Warm Regards,

Ian Marceau, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Vancouver, Canada
Level 6 Contributor
157 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 19 July 2014

Driving through Calgary and picked this downtown hotel so we could spend some time walking around. Good service at the front desk. Room was clean and comfortable. Room was on the east side so we did hear the party people at the outdoor patios in Eau Claire market. Didn't stop me from sleeping but if noise bothers you, you may want the west side. No parking close by so we used the valet service. $26 for the overnight, a bit pricey. No free wifi. Need to pay a daily fee. A bit of a surprise,

Room Tip: Rooms on east side may be noisy in summer months due to outdoor patios at restaurants next door.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Skye757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for the review of your most recent stay! It is a pleasure you chose to stay with us and I appreciate the feedback as it allows us to identify the needs of our valed guests. We look forward to welcoming you back in the future.

Warm Regards,

Ian Marceau, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2014 via mobile

We stayed for one night as a family of four in a renovated twin room on the 18th of July. From check in to check out we were treated superbly. Valet parking, check in, activity kits for our kids, directions down town, restaurant reviews were offered swiftly and very courteously. The location is great as your are outside of the CBD near a wonderful park but less than 10 mins walk to shops and malls. The room was wonderful. Spotless and comfortable and offered many USB charging options (both 5v and 12v to suit iPhones and new iPad whom have different charging requirements - sorry geek talk but for those of use with multiple devices this is important!). Stay here without any risk and seek a renovated room if possible. Thanks again !

Stayed July 2014, travelled with family
Helpful?
1 Thank cpeden1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for taking the time to write a review of your most recent stay at the Sheraton Suites Calgary Eau Claire. I am delighted to hear of your stay with us! Thank you for the high recommendation, we look forward to welcoming you back in the future!

Warm Regards,

Ian Marceau, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Alberta, Canada
Level 6 Contributor
176 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 16 July 2014

we stayed here during Calgary Stamped July 7,8,9 2014. its been a few years since we have stayed at this hotel and always had a great experience in the past i wish i could say the same for this time. we could not check into our room until 4:00pm and when we did the two bedroom suite i booked was a huge disappointment its VERY small and in fact the king bed is pushed up against the wall and you have to roll over the person your sleeping with to get out, there is little room to store a suit case, i booked a club floor but was not given it , i was given access to the club floor. door man seemed like they were just hired that day and were very confused. we ate breakfast at the hotel the morning of the 8th and were one of there tables in there, there were seven staff but none of them could stop talking long enough to take our order.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank BillJKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for taking the time to provide a review of your most recent stay. I regret to hear your experience did not meet your expectations. I assure you this is not in keeping with the standards we pride ourselves on. Please advise upon your next reservation so that we may place you in a suite suitable for your family. I have reviewed your feedback with the respective areas of the hotel. We look forward to welcoming you back in the future at which time we hope to make amends.

Warm Regards,

Ian Marceau, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 14 July 2014

Stayed here during a hockey tournament in June. Rooms were very nice and the weekend rate was very good. ($119 per night).

Hotel gave our team a board room to store the hockey gear so you did not have to bring the gear to the room. It also worked our very well as the parents could watch game 4 of the stanley cup finals in the board room over a few pops while the kids could play some mini sticks in the conference hallway that wasn't being used. Kept the noise away from the other guests.

Rooms were quite comfortable and the bedroom was small, although nice to have the separation. Bathroom was nice and functional.

Location was great with several dining establshments within walking distance.

Would definitely stay at this property again.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Stinger55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for your review of your most recent stay at the Sheraton Suites Calgary Eau Claire. It is a pleasure to hear you enjoyed your stay and were able to experience our fantastic location. We look forward to welcoming you back in the future.

Warm Regards,

Ian Marceau, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brantford, Canada
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 July 2014

We stayed here at the beginning of Stampede and got first class service right from the get go. We stayed here 5 nights. After the first night we had an issue with the curtains not closing properly but maintenance was up quickly to fix it. Staff enquired afterward if it was fixed to our satisfaction which I thought was awesome of them - not many hotel staff care that much when someone complains.

But our Friday morning experience was above and beyond. As we were a little early to leave for the parade we decided to inquire at the concierge desk about Grandstand - Chuckwagon tickets for the Monday evening.

Patti Bohan the concierge on duty informed us that we should get our tickets as soon as possible but that they dont open until 10 am. So Patti goes above and beyond.. She takes my husbands credit card information and my cell information. She calls Stampede gets us ticket prices etc - calls my cell and we get a price range and make a decision. She calls and gets the tickets. Unfortunately there is a problem with the credit card information that we gave her. Does Patti cancel our tickets NO way... She puts it on her personal credit card so she doesnt have to call us again...How awesome is that - later we put it on our room charge. What great awesome service. Patti went above and beyond to make sure we had a great Stampede experience. And just to add to that the seats she got us although we chose the price range she got us great seats.

The only issue I would have with this hotel is that the pool set up makes NO SENSE... There are men and women change rooms but in order to access the fitness area you have to go through the pool area. But not only that there is no towel drop in the common area you have to drop your towels in the washroom.. There should be basket in the common area - this just encourages you to take them back to your room which doesnt make sense.

We went for a snack in the hotel restaurant and even the service there was tremendous and attentive but not overly so.

An overall great experience and definitely would go back again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank LoriNfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for the lovely review. I am so thrilled to learn of how our colleagues went above and beyond to make your stay with us memorable. We sincerely appreciate your accolades; Patti will be delighted to learn of your experience! I will be sure to pass on the feedback you mentioned regarding the charge rooms to the respective departments. We look forward to welcoming you back time and time again.

Warm Regards,

Ian Marceau, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 July 2014

I repeatedly travel to Calgary on business and have stayed at both the Sheraton Cavalier in downtown (once) and the Eau Claire probably 6 -7 times. After my first trip, where the Cavalier charged me $600 per night (no, that is not a typo), I moved to the Eau Claire from then on. The only explanation I can come up with for prices in Calgary in general, is they seem to be a dart throw, on a dart board where the prices are staggering when business is booming. In any case, the Eau Claire is perfectly "fine," but not exceptional. Hallways feel dark and a bit outdated. Definitely not a fresh feeling hotel. Clean enough room interiors, but again, nothing exceptional. Sheraton has a long way to go in making their mid-level properties feel comparable to other chains like Hyatt and Hilton. Not that close to city center, probably 15 minute drive at a minimum, and definitely prepare for some traffic delays if you drive at rush hour. Good breakfast- try the veggie frittata!

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian M, General Manager at Sheraton Suites Calgary Eau Claire, responded to this review, 5 August 2014
Thank you for taking the time to write a review of your most recent stay at the Sheraton Suites Calgary Eau Claire. I am sorry to learn that your experience was not to your expectations. In addition to our Sheraton Club, Deluxe Floors and Function Space that was completely enhanced this year, we are commencing the transformation of our Traditional Guest Suites to make your stay with us better than ever! We look forward to welcoming you back so that you may experience our enhanced property.

Warm Regards,

Ian Marceau, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Suites Calgary Eau Claire

Property: Sheraton Suites Calgary Eau Claire
Address: Sheraton Suites Calgary Eau Claire 255 Barclay Parade SW, Calgary, Alberta T2P 5C2, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Calgary
#11 Business Hotel in Calgary
#14 Romantic Hotel in Calgary
#21 Family Hotel in Calgary
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Suites Calgary Eau Claire 4*
Number of rooms: 325
Official Description (provided by the hotel):
Whether you're visiting our Calgary Hotel for business or pleasure, you'll never feel more at home than at the all-suite four-diamond Sheraton Suites Calgary Eau Claire Hotel. ... more   less 
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Also Known As:
Sheraton Suites Calgary Eau Claire Hotel Calgary
Sheraton Calgary
Sheraton Hotel Calgary Eau Claire
Calgary Sheraton

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