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“Good thing they're renovating soon!”

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Ramada Plaza Calgary Airport Hotel and Conference Centre
Ranked #68 of 109 Hotels in Calgary
1 review
“Good thing they're renovating soon!”
Reviewed 29 August 2014

We were extremely disappointed with our 3 night stay a couple of weeks ago. Our room wasn't ready when we got up there (dirty towels, a half-empty bottle of pop on the counter, beds not fully made, and there was food on the floor from the previous guests). The girl at the front desk went and got our room ready, but they never did vacuum the room thoroughly, even though we asked several times, as the food remained under the dust ruffle the whole time we were there. We registered for 4 guests and they never provided towels for more than 3. The smell of urine in the corner by the bed was enough to get us to pour coffee grinds over the area as a last resort. We had asked them to deodorize the carpet because of the smell. We even asked for a bottle of Febreeze on the second night, but they were unable to provide us anything to alleviate the smell. Thankfully the new front desk staff on our last day (3 night stay) offered us a new room for the night. Housekeeping even left our door unlatched on our first day there, with our cameras and a laptop in the room. :( The front desk aplogized for that, but I felt they had brushed off all of our complaints. We stayed on the 5th floor and had only one working elevator for the duration of our stay, and the guests across the hall sermed to be guests of a wedding downstairs. They were in and out of their room repeatedly around 2:30am with a distraught baby crying incessantly, and we might as well have had our door wide open for all the soundproofing it provided. Other than a convenient location, I'd be hard pressed to consider staying there again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark N, General Manager at Ramada Plaza Calgary Airport Hotel and Conference Centre, responded to this review, 11 September 2014
I was very disappointed to read your review on your recent stay at our property. Obviously, we fell far short of meeting your expectations and for that,mi hope you will accept my apology. You can see from other reviews, that your experience was not the normal impression that we leave with our guests. If your travels bring you back to Calgary, we would appreciate and second chance to make a better impression. Please contact me directly if I can assist in making this a reality. Mark Nichols, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (32)
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English first
Binghamton, New York
Level 6 Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 August 2014

We stayed here for 3 nights, then again a week later for one night on our trip to Canada. This was the best place in which we lodged -- roomy, clean, and fairly priced, though the second stay cost more than the first. It is about 10 or 15 minutes from the airport yet is near lots of restaurants and shopping. The drive to city centre was maybe 20 minutes but not difficult. I highly recommend Calgary and this hotel.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark N, General Manager at Ramada Plaza Calgary Airport Hotel and Conference Centre, responded to this review, 25 August 2014
Thank you for the positive feedback you provided through Trip Advisor about your recent stay at our property. I will be sure to share your comments with our team. We hope to have an opportunity to welcome you back the the RAMADA Plaza Calgary Airport Hotel & Conference centre the next time your travels bring you in our direction. Mark Nichols, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2014 via mobile

The lobby was nice. Then we got up to the third floor and got off the elevator the carpet was disgusting. There were room services trays still out and they stayed out until well after 8pm and we arrived at 3. Microwaves in the hallways. If they hadn't already charged my moms account we would have turned around and left. For the price you pay you would think it would be clean. I definitely wouldn't stay again there.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amandadenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark N, General Manager at Ramada Plaza Calgary Airport Hotel and Conference Centre, responded to this review, 20 August 2014
Thank you for taking the time to write a review of our property on Trip Advisor. I am very disappointed to hear about the issues that you expereinced during your recent stay. I have brought your issues forward to our restaurant andf housekeeping staff. Having room service trays and/or microwaves in our hallways for extended periods of time, is certainly and exception and not the norm at our property. I have personally inspected the carpeting on the 3rd floor and have someone steam cleaning it as I write this response. I do hope that you will give us another try should your travels bring you back to Calgary. I guarantee you will not experience the same issues! Mark Nichols, General Manager
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Edmonton, Canada
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014 via mobile

We stayed here for one night. Thats all I would probably ever stay for. The staff at the front were unpleasant when we arrived late. However, in the morning the staff were friendly. The room was clean. The bed was so hard and uncomfortable we woke up fairly stiff. The restaurant was decent.

Stayed August 2014, travelled as a couple
Helpful?
Thank JennM456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark N, General Manager at Ramada Plaza Calgary Airport Hotel and Conference Centre, responded to this review, 20 August 2014
Thank you for taking the time to write a review our property on Trip Advisor. We take all feedback very seriously and I will personally look into the issue that you had with the friendliness of our late night staff. I am sorry to hear that you found our matresses uncomfortable. Our matresses are new within the past 4 years and we receive more positive than negative feedback about their comfort. I do hope that we will have an opportunity to welcome you back to our property sometime soon. Please be sure to look me up and say hello. Mark Nichols, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Invermere
2 reviews
Reviewed 18 August 2014

We made reservations 2 weeks in advance, upon arrival were told that the room we requested had been given away and the hotel could not give us another smoking room where we could have a pet. After some discussion, the person at the desk made the decision to allow us to take our pet into a room not normally pet allowed. In the end the staff was help full but it took a bit of convincing for her to take the matter into her own hands and do what was originally promised. We may stay here again but will look around first.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Ronald A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark N, General Manager at Ramada Plaza Calgary Airport Hotel and Conference Centre, responded to this review, 20 August 2014
Thank you for taking the time to write a Trip Advisor review about yur recent stay at our RAMADA Plaza Calgary Airport Hotel & Conference Centre. I was aware of the issue that you experienced with our inability to be able to provide you with a smoking, pet friendly room as requested. I was pleased however to learn that our front desk staff were able to house you in one of our smoking rooms and make and exception to allow you to have your pet in the room. In this case, we had to deep clean the room upon your departure so that there would be no odour, hair or trace that a pet had been in the room. Goven the extra expense to do this, there would be some hesitation from our front desk staff tomake this decision. At the end of the day, I am pleased that all worked out and hope that you will return to our property someday soon. Mark Nichols, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Calgary Airport Hotel and Conference Centre

Property: Ramada Plaza Calgary Airport Hotel and Conference Centre
Address: 3515 26th Street NE, Calgary, Alberta T1Y 7E3, Canada (Formerly Greenwood Inn Hotel)
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #68 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Plaza Calgary Airport Hotel and Conference Centre 3*
Number of rooms: 210
Official Description (provided by the hotel):
Arrive and unwind: welcome to your home away from home in Calgary, and a better night's sleep. Whether you're traveling on business, with family or for leisure, enjoy all the comforts and convenience you've come to expect from Ramada - plus much more! Located in a quiet urban neighbourhood at Barlow & 32nd Streets, enjoy the best the city has to offer - from dining to nightlife, sports and events and more. Whether it's a couple hours in between meetings or an afternoon of fun with the families, there's something for everyone here. ... more   less 
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Also Known As:
Greenwood Hotel Calgary
Greenwood Inn Calgary

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