I stayed here on a business trip. My company had 7 employees booked for 3 nights (21 room fees all together), all coming in from different cities, and all booked by the same Travel Agency. I was the first to arrive and check in. I had called before I left home, as I wanted to confirm that they would be billing my room directly to my company, and no, I would not have to pay by my own credit card. They confirmed that they received the fax confirmation from my employer, and all was good. When I got there however, they said that my company had not faxed the correct information, so they were not going to give me my room unless I paid for it myself. I refused. The staff at the front desk were very rude, and dismissed me. When I asked if there was a phone I could use to call my travel agent, they pointed down the hall to a payphone. My travel agent called the front desk, I could see the staff person talking to her, and and then the staff person hung up on my travel agent! Finally, after I sat in the lobby for close to 2 hours, they gave me my room, but no apologies for the treatment or their error. I would have gone to a different hotel, but I was meeting 6 of my co-workers in the morning, plus it was Stampede week, so chances of me getting a room anywhere else were slim.
The next day one of my co-workers was checking in, as she had arrived a day later than everyone else, and she had the same problem checking in as I had. We went to the front desk together and asked to speak to a manager, as this was unacceptable. We had 7 people renting 7 different rooms for 3 nights, and the way we were being treated was unbelievable. As we turned to walk away from the desk to wait for the manager, the staff member who had been 'assisting' us turned to another staff, and said "what a [--]". The manager came and assured us all that the situation was fixed, and said she would talk to the staff who called me the name. That evening, another of my coworkers went to take a cash advance out on her credit card, and couldn't. The Greenwood Inn, who assured us they were billing our company directly for our rooms, had charged her room to her credit card - and she hadn't even checked out yet!! The staff member who had used the profane language was still behind the desk doing their job. Let me tell you, I am in the customer service business also, and if one of my clients ever told my manager that they heard me call them a profane name, I would be fired on the spot.
When I returned home, I sent a detailed account of my experiences at the Greenwood Inn to our manager that looks after travel arrangements. She spoke with the Greenwood's managers, and they advised her that they were very sorry, and would send apology letters to all guests involved. Well, it's been over a year, and I still have not received my apology letter. Our company no longer reserves rooms at this hotel for its employees.
On a positive note, this hotel is beautiful, the room was a clean, standard 2-bed room. The pool looked nice, but I was scared to actually try it out, or walk by the front desk after my first night. I was scared they were going to change their minds and make me leave! The restaurant was very good, and the staff there were very friendly. Too bad the front desk staff didn't take lessons from them.
- Official Description (provided by the hotel):
- Arrive and unwind: welcome to your home away from home in Calgary, and a better night's sleep. Whether you're traveling on business, with family or for leisure, enjoy all the comforts and convenience you've come to expect from Ramada - plus much more! Located in a quiet urban neighbourhood at Barlow & 32nd Streets, enjoy the best the city has to offer - from dining to nightlife, sports and events and more. Whether it's a couple hours in between meetings or an afternoon of fun with the families, there's something for everyone here. ... more less
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- Also Known As:
- Greenwood Hotel Calgary
- Greenwood Inn Calgary