We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Rip off”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Calgary
Ranked #69 of 109 Hotels in Calgary
Trail, BC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Rip off”
1 of 5 bubbles Reviewed 1 March 2010

Booked the hotel on line and did not read the fine print. Wow look out. You can not cancel.
The rate is $140.00 for Friday and Saturday and then Sunday they charge you $171.00. When I asked why the rate hike they said all hotels do this. Not true. The Sandman is only two blocks away and they charge on $99.00 a night. Even though I gave over a month to cancel because I booked on line with a special rate I could not cancel. BEWARE!!!
I guess it is live and learn. Never had a problem like this booking on line before but have learned a lesson to read the find print very carefully.

I assume they will take this complaint off but I decided to write it as it is the only way I can complain. It is Mar. 1, 2010 and my reservation is for April 2, 3 & 4 . That seems like more than enough notice. I'm told that hotel that practice this no cancellation policy are desperate for money and will to risk their reputation feeling there is nothing I can do about it. BUT they are wrong I can complain.

Will phone tomorrow to manager and see if they will do anything but I was told they will not let me cancel.

What do you think of this policy??? Rip off comes to mind.

Stayed March 2010, travelled on business
Helpful?
1 Thank KootenayGalTrail_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX, General Manager at Holiday Inn Express Calgary, responded to this review, 21 May 2010
Thank you for taking the time to voice your concerns. As you know, the rate you booked was a prepaid discounted rate. The website does state the restrictions quite clearly, and it is most unfortunate that you missed the notifications.

Had I received a phone call from you, I am confident I could have relaxed the restrictions to your satisfaction.

Thank you again for voicing your concerns,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

146 reviews from our community

Traveller rating
    39
    57
    35
    7
    8
See reviews for
20
37
13
65
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Eastbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 November 2009

We recently stayed here for 7 nights, and found it pleasant and comfortable in every respect. We too have stayed in hotels such as the Marriott & Hyatt but for friendliness and cleanliness we cannot rate this hotel too highly. The beds were extremely comfortable and our room large and airy, not to mention the abundance of towels supplied with other toiletries in the bathroom, with a change of linen every day. Along with the Complimentary Breakfast which we must add in addition to toast,fruit, cereals etc there was always something hot ie Sausages/Bacon/ Fluffy Scambled Egg! We give special mention to the General Manager M/s Meikle,\Dean, Shirley, Mark and Carmen who all made to help our stay more enjoyable.
Beryl Klis/Betty Jenner U.K.

  • Stayed September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KlisEastbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston tx
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 25 September 2009

Stayed here when visiting downtown Calgary on business. Its more on the outskirts of the downtown area but still only a few blocks walk to the centre and Stephens Ave. The walk itself seemed very safe to me. Always seemed to be people going about. The hotel itself looks fairly basic and run down from the outside and even from the small reception area. My room was on the 9th floor and was large. The room was far nicer than my expectations given the appearance of the hotel enterence. There was a new flat screen TV, a desk to work at and a large and clean toilet. The bed was reasonably comfortable. The hotel has free wifi which you obviously dont get in the likes of the Hyatt and Marriott. There is a free breakfast. Again its basic but if all you are looking for is some toast, cereal, juice, coffee etc then this works fine. There is no onsite restaurant but then again most hotel restaurants are overpriced and bad value. There are plenty of places to eat in the downtown area.

There is a very small gym - it has a treadmill, eliptical and bike but both times i used it there was no one else there

If you are used to staying in Marriots and Hyatts i would say that you probably wont like the Holiday Inn. But if you are looking for the basics then this works fine.

Stayed September 2009, travelled on business
Helpful?
3 Thank derek1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands
Level Contributor
175 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 4 August 2009

Spent 3 nights here with my husband while on business trip. Hotel was clean and offered many amenities.....GREAT breakfast, computer with printer in lobby, workout room, laundry, free underground parking, fridge and microwave in room, close to train station, easy to get in and out of downtown area....My only complaint was how small the hotel room was....We brought our 2 boys with us and there was hardly any space to walk around the room by the time we sat our luggage down. The boys were also disappointed there was no swimming pool.

Stayed July 2009, travelled on business
Helpful?
1 Thank Texans112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
489 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
4 of 5 bubbles Reviewed 14 July 2009

Stayed here for the Calgary Stampede (About 10 min taxi ride costing approx. CD$ 8 -12). We moved here from the Coast Inn and were much happier as it was nicer, cleaner, and felt much safer! We had a suite- small kitchenette, queen bed, sofa bed, & good shower. Slightly dated, but clean & spacious. Very friendly & helpful general manager. Breakfast was self-service- cereal, eggs, sausages, muffins, bagels, toast; sounds basic but just what is needed on holiday with children.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonFamily88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
79 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 24 March 2009

My favorite part about this hotel is the tasty breakfast buffet which is included in the price. It's one of the reasons I like the express hotels from Holiday Inn so much. The room was also very nice and clean. The location was excellent, close to shopping and restaurants. Really liked this hotel and would definitely stay here again.

  • Stayed December 2006, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelandFoodLover06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 14 March 2009

We had a fantastic night stay at the Holiday Inn Express in Calgary. We arrived late but were pleased to find that the hotel had covered parking at the back which was free to hotel guests.

Check-in was quick and efficient and we even got a welcome goody bag of water, cookies and a few other treats. We paid an extra $20 and got a fire place and a hot tub. Both were very welcome to help us get over the shock of the -20 temperatures!

The room was large and clean with a kitchenette and seating area, a hot tub in the corner and a large comfortable bed. The bathroom was small but light and had a powerful shower.

Unfortunately the heating system was quite noisy so having the fire was perfect and kept the room warm all night even though we had turned it off.

The hotel was very basic, but staff were very helpful providing tourist information and advice. We even had a call from the guy at the desk to make sure that we had settled in ok and ask if there was anything we needed.

Having arrived late we decided that we would rather not venture out into Calgary and the guy at the front desk (David, I think) made no hesitation in recommending Mannies a local pizza company for delivery to the hotel – which was yummy and reasonably priced.

Breakfast in the morning was a pleasant surprise. The range of food items was small, but what they did provide was tasty and plentiful. Even the tea and coffee selection was good.

This hotel would make a perfect base for exploring Calgary as well as for a one night stopover as we did. Would highly recommend.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Selinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Calgary hotels
Beltline
Fairfield Inn & Suites by Marriott Calgary Downtown
Show Prices
Show Prices
Show Prices
Beltline
Nuvo Hotel Suites
Nuvo Hotel Suites
#79 of 109 in Calgary
3.5 of 5 bubbles 205 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Calgary? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Calgary

Property: Holiday Inn Express Calgary
Address: 1020 8 Ave SW, Calgary, Alberta T2P 1J2, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #69 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Calgary 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Welcome to Holiday Inn Express & Suites Calgary Downtown. We are a newly renovated hotel (complete in Spring 2016). We offer complimentary hot buffet breakfast, parking and WiFi. We offer a variety of rooms including King, King Executive, King Jacuzzi, Two Queen, One Queen Accessible and our large Penthouse located on the 10th floor. We also offer a 24 hour business centre and fitness centre. Our staff work hard to make sure that you are always taken care of and that you feel you are home away from home. We are located just west of the downtown core, close to Stephen Avenue Mall, the CORE shopping complex, trendy 17th avenue district and only one block away from Calgary's Light Rail Transit system (where travelling downtown is complimentary). We are also located very close to many corporate offices as well as many leisure activities. Families love our hotel for the clean, modern atmosphere as well as being so close to many family friendly activities. Don't forget our free hot buffet breakfast! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travel Republic (UK), Expedia, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Holiday Inn Express Calgary reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Calgary Hotel Calgary
Holiday Inn Calgary
Calgary Holiday Inn Express

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing