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“Accessible Room Okay Unless You Want to Get Clean”

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Comfort Inn & Suites Calgary Airport
Ranked #72 of 110 Hotels in Calgary
Reviewed 30 June 2014

We booked an "accessible" room for my husband in a wheelchair after having surgery on his ankle. His other leg is artificial so bathing is a wee bit more difficult. We had an appointment at the cast clinic at the nearby hospital (Peter Lougheed Centre); this hotel is 5 minutes away.

Getting into the room itself is a little difficult. The door is quite heavy and wants to close; the same is true for leaving the room. You almost need someone to hold it for you.

The room was fine - pretty much everything was in reach for my husband. The closet, the heating/cooling controls, the fridge, the king sized bed were all the right height. I love the pillows! The room was nice and quiet.

The bathroom door was wide enough for his standard size wheelchair. Barely. If you have a larger chair, you may have troubles getting it in the door. The bathroom was very roomy and had a raised toilet, a grab bar by the toilet and one grab bar in the tub itself. No other grab bars at all. The sink was a good height and easy to get the wheelchair underneath it.

The tub was a problem. There was no handheld shower and no shower chair although I suppose you can grab a plastic chair from the pool area. Our room was on the bottom floor just a few rooms down form the pool. The tub did have a non slip surface applied which was not very noticeable. It seemed to be effective enough for me anyway. I used the shower but my husband did not bother; it was just too inconvenient without the handheld showerhead. Good water pressure and plenty of hot water.

At the continental breakfast, not everything was in reach but the young lady there was very helpful in helping my husband get anything he wanted.

The young man at check in was very welcoming, the checkout staff is a little aloof/standoffish.

  • Stayed: May 2014, travelled on business
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Thank allardkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortAirport, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 8 July 2014

Dear Guest,
Thank you for sending us your feedback.
We apologize for any inconvenience you had during your stay at our Hotel.
The room that you needed with 2 queen beds was not a Handicap room or wheelchair accessible. Our handicap room has all the amenities in the bathroom for handicap person and has 1 Queen bed.
We appreciate your stay and hope to see you in future!!

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162 - 168 of 308 reviews

Reviewed 25 June 2014

We chose this hotel as we had to drive 8 hours for an interview at the Calgary Airport and this hotel offered a free shuttle and excellent rates. Because we left Medicine Hat early that day, we arrived 4 hours before check-in time and immediately a room was found for us, and what a room! It had a king-size bed, jacuzzi in the room (plus a separate shower), microwave, internet, fridge, and large TV all for $109.00/night. The hot breakfast was excellent and each employee we encountered was friendly, courteous and helpful. The shuttle driver was very nice and the ride to the airport was about 20 minutes. There are several restaurants nearby, such as Perkins, Montana's, Earl's, and Moxi's to name a few. The bed was very comfortable and the room, very clean. I highly recommend this hotel.

  • Stayed: June 2014, travelled as a couple
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1  Thank saskgirl155042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortAirport, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 8 July 2014

Dear Guest,
Thank you for your kind feedback. We are glad you have enjoyed your stay at our Hotel.
I have shared your comments with my staff, and they join me in thanking you for your kind words.
We appreciate your stay and look forward to welcoming you back again soon!

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Reviewed 18 June 2014

A little dated,but room was clean.Check in lady was slighty rude, but check out guy the next am was fantastic!!!!!
Breakfast was good too! We liked our stay,overall very much and would go back for sure.

  • Stayed: June 2014, travelled with family
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Thank SoutheastOntarioDani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortAirport, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 24 June 2014

Dear Guest,
We would like to thank you for sending us our valuable feedback. Comments from our guests is important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.

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Reviewed 1 June 2014

this hotel is a little bit older and not very well built. i could hear every step and every move from the person on top. also the soundproofed windows are leaking loud noise from the outside. the service was excellent, the best of any hotel i have stayed in calgary.
breakfast was good offering some basic choices but not as many as other hotels in this category

wifi was ok but kind of slow

it is close to many restaurants, an indian supermarket and the sunridge mall

Room Tip: top floor then you will not hear every step from above
See more room tips
  • Stayed: May 2014, travelled solo
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Thank drfrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortAirport, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 2 June 2014

Dear Guest,
Thank you for taking the time for sending us your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.
We thank you for your business and hope to see you in future!

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Reviewed 25 April 2014

We stayed here for a short get away. It is conveniently located and was easy to get too. It is clean and the jacuzzi tub was a pleasant surprise. Our room had a bar fridge, and microwave. It is quiet and the bed is comfortable. The pillows are wonderful.

  • Stayed: April 2014, travelled as a couple
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Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortAirport, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 5 May 2014

Dear Guest,
We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
We thank you for your stay and will see you in future!!

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Reviewed 16 April 2014

My husband, mother and I stayed at this hotel September 17th 2013 just for a night. We had one towel in the room no coffee no shampoo or conditioner we had to go to the front desk to ask for these items...Our alarm clock did not work but it gets better........... My mother who has two total knee replacements and can not easily get in and out of the tub fast went to go and take a shower and she wound up burning her self cause the cold water did not work!!! Also the tub did not drain! None of us could take a shower before our flight to the states. I looked all over the hotel for help (called the front desk) there was no one around then i finally found the man passing papers out before every one woke up. He took a look at the problem and he did not deny that the cold water did not work or that the tub did not drain. so to accommodate us he gave us a FREE night stay for next years holiday to the state. My husband and I went to go and use this FREE night stay but because the gentleman did not work there any more who offered it to us, they would not honor the FREE night stay and they also claimed they had no record of this incident happening but when he looked further into it he did find a record of the complaints. He did how ever say he will call me back and i have yet to have heard from him and that was like two or three months ago. I will never stay at this hotel they lost our business and our friends business as well

  • Stayed: September 2013, travelled with family
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2  Thank Eva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortAirport, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 22 April 2014

Dear Guest,
We thank you for your stay in September 2013 and apologize for any inconvenience during your stay.
Our front desk staff is available 24 hours, 7 days a week. Our hotel has hot and cold water 24 hours. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding any maintenance issues. Our Hotel do not offer any vouchers or free night stays to States.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Calgary.

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Reviewed 15 April 2014 via mobile

Stayed there for 2 nights for my son's tournament. We were welcomed very warmly when we checked in and when we checked out. Staff are exceptional here. They really make you feel welcome. Breakfast in the morning had an excellent array of items and a great seating area. With kids the water slide, pool, and hot tub were a big hit and well maintained. The room we had ( on the 4th floor) was very spacious and had a great view of downtown and the Calgary tower. The area is near to all kinds of shopping and restaurants. We will definitely be back to stay again.

Stayed: April 2014
1  Thank Arielkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadir D, Manager at Comfort Inn & Suites Calgary Airport, responded to this reviewResponded 18 April 2014

Dear Guest,
Thank you for your kind feedback. We are glad you have enjoyed your stay at Comfort Inn and Suites. ! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Calgary Airport

Address: 3111 26th Street NE, Calgary, Alberta T1Y 7E4, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Calgary
Price Range: £47 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn & Suites Calgary Airport 3*
Number of rooms: 61
Reservation Options:
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Calgary
Comfort Inn Airport

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