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“Not worth the cost. (an any price)”

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Comfort Inn & Suites University
Ranked #90 of 110 Hotels in Calgary
Reviewed 4 August 2014

On arrival we noticed the elevators were dirty, the room smelled. In four days the elevator was never vacuumed. either the carpets need cleaning or the a/c filter needs replacing but the room never improved. there was dust on the furniture. Towels were worn out and should have been replaced. The bath tub tap drips incessantly and one day they never serviced our room! The DND sign was not on the door, so no excuse.

They offer a free hot breakfast but had no eggs or sausage and ran out of milk for the cereal. Very poor choice of breads and sweet buns. I don't know what it was in the thermos but it sure didn't taste like coffee!!

They also add $2.00 per day charge for the room safe even if you don't use it. I did get that reversed.

I made a complaint to the manager about the missed service and was assured it would be looked after. That was the only response. there was no follow up or adjustment to my bill!

Next time I'll stay next door at the brand new hotel!

Room Tip: Holiday Inn Express in new and next door.
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Anon201426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 6 August 2014

Dear Guest

First of all thank you for choosing Comfort Inn & Suites Univesity for your hospitality needs and for your patronage towards Choice Hotels. Let me apologize for not coming upto your expectations. Every guest is important to us and we try to make every stay a memorable one for every one staying at our hotel.

It may be possible that the housekeeping may have missed your room and forgot to give you service. Rest assured I will look up the records as to who was assigned to do your room and will make sure that such an event does not repeat.

I hope your will give us another opportunity to serve you in the future too. Once again thank you for choosing Comfort Inn & Suites University.

Kind regards

Saddiq Karmally
GM

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147 - 153 of 296 reviews

Reviewed 14 July 2014

I stayed at this hotel for 2 nights on Stampede weekend. This has been the most traumatizing hotel experience everrrr!- and I've stayed at quite a few hotels! The day that I checked out, I woke up to a bold, red bedbug crawling towards my arm! It immediately explained the bites (that I thought were something else) I noticed the night before. It's been about 24 hours since I checked out of that bed bug infested hell hole, and i have counted over 20 disgusting bites in total. They would absolutely not admit that there had been a problem there before. When I checked the reviews (after checking out), I noticed that there were several reviews indicating that there had been several infestations at this hotel. The management showed absolutely no sympathy and took no responsibility whatsoever. The way the bugs so boldly crawled out on the bed in the daylight made it very obvious that there has been a long term massive infestation. Underneath the mattresses were covered with them. Ughhhhh! Please do not stay here! Oh and btw, the general manager who I believe is also the owner- Do Not let his fake charm sway you into believing that any reported infestation has been controlled. Do not take the risk- It's absolutely not worth It!!!

Room Tip: Every room is at risk of being infested
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  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
4  Thank aiden45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 28 July 2014

This guest moved to our hotel from anoter hotel. Prior to her moving to our hotel there was no issue of bed bugs. There are hotels that have this problem and over the last few years a lot of hotels have had this problem due to so much transient business from all over the globe.

Although we did not find any bed bugs, but as a precaution, exterminators were called in to spray for bugs so that even if there were any, the same would be exterminated.

Furhtermore, our hotel keeps on doing periodic inspections for bugs and all other types of insects, and hires a certified professional company to tackle with all such issues in order to guarantee a safe stay for all our staff and customers.

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Reviewed 14 July 2014

This place was a home away from home. The rooms were clean. The staff was wonderful and would bend over back to make sure your stay was nothing but excellent. If you have a complaint about the room, they fix it right away. All the staff were very friendly. Breakfast was great. Pool was great for the kids. No complaints what is ever.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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1  Thank PearlMckay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 15 July 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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Reviewed 14 July 2014 via mobile

The first thing to set me off is a $2 charge for the room safe. You don't have to use the room safe but you cannot opt out - it's a mandatory charge. It's not the $2 ... It's the mickle and dime way to show a lower room rate online but charge more when you check in. I say simply add that $2 to the room rate and I'll be happy. You've actually made me feel ripped off and taken advantage of.

Room was adequately clean and in relative good repair; a few minor 'not cleans' and a 1 moderate in-need of repair item. Otherwise facility is decent.

Stayed: July 2014
Thank rhighet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 15 July 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

The $2 charge for safe is an added service that we offer to our guests as it carries a $5000 liability insurance in case of a forced break-in of safe. Many of our guests visiting from out of town or abroad do love this service as that way they can put their valuables including passports, computers, cameras etc. in the safe and it is secured.

Had you expressed your desire not to have this facility, we would have gladly removed it from your bill. I encourage you to contact us at the hotel and we can reverse the charges for you from your account.

Thank you for your patronage and we look forward to welcoming you back to our hotel.

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Reviewed 3 June 2014

I have stayed in Comfort Inns in my travels in Canada and the US. The breakfast was fine; the room was fine; but I found the price a bit higher than other hotels in the vicinity - and there are quite a few in the that strip.

Room Tip: I cannot; just went to my room and went to bed!
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  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Esmail J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 4 June 2014

Dear Guest

Thank you for taking out time to comment about your stay at our hotel. It was our pleasure to serve you during your stay at our hotel.

Our rates vary with demand and supply as our system, like others in the hospitality and the airline industry, run on a yield management system, i.e. they are affected by the demand and supply of rooms in our market. Which this means that it is best to book in advance to take advantage of low rates rather than booking at the last minute. We do run specials on advance purchase rates and perhaps next time you may want to avail that facility.

We offer superior services than many of the other hotels in Calgary and particularly our area as we serve a full hot breakfast daily, we have a two story high indoor heated water slide with Jacuzzi and fitness center, free WiFi, free parking, free daily news papers and free local calls.

Once again thank you for the opportunity to serve you and we look forward to welcoming you at our hotel in the near future.

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Reviewed 28 May 2014

Do not stay at this hotel. Run down and filthy. That includes the building itself and the room we had was filthy. Housekeeping staff don't care. The elevators act like they will quit at any moment and also are filthy. Lots of low life drug addicts hanging around and it shows. I'm not a fussy person but this place is bad. The only plus is it's right across the road from the LRT station.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 4 June 2014

Dear Guest

Thank you for taking out time to post your opinion about your stay and our hotel. We thank you for your patronage.

We have recently removed our entire hotel and have put in brand new flat screen LED TVs in all rooms, new floors, new wall paper and new carpets and that has totally changed the outlook of our hotel. We have more than adequate staff to take care of the daily housekeeping needs and on top of that we have a room checker as well as an executive housekeeper.

We are proud to say that we are among the top choices of hotels for guests visiting Calgary due to our location and proximity to the C-Train station which gives an easy connection to downtown via a short train ride as well as to the Children's Hospital and Foot Hills Hospital which are merely a 5 min drive away.

For the comfort of our guests we offer free high speed WiFi internet access throughout the hotel, free parking, free local calls, free daily newspaper, free daily hot complimentary breakfast featuring scrambled eggs, boiled eggs, sausages, waffles, cereal, milk, juices, muffins, tea, coffee, fruits etc. We have a 2 story high indoor heated waterslide with a heated swimming pool, jacuzzi and fitness center in addition to guest laundry facilities.

Once again thank you for your patronage and we look forward to welcoming you back at our hotel in the near future.

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Reviewed 21 May 2014 via mobile

If you don't like someone or just want to pull an ugly prank, send them to this hotel. Very dirty, beds unchanged, elevator smells like burned plastic -one time was more bearable, it smelled like someone smoked weed there. Price is way too high for it, I saw highway motels worth 50/night cleaner than this. There is a "renovating" sign printed off a cheap printer probably trying to explain the poor state of building, obviously I did not see/hear any work in progress-but nice try.

Worst hotel ever- and I was to quite a few places...

Stayed: May 2014, travelled on business
3  Thank Adrian_Ge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this reviewResponded 22 May 2014

Dear Guest

Thank you for taking out time to post your opinion about your stay and our hotel. We thank you for your patronage.

We have more than adequate staff to take care of the daily housekeeping needs and on top of that we have a room checker as well as an executive housekeeper. The only way a room is left untouched if the guest puts a Do Not Disturb Card on the door. It may have been possible that when they came to service the room of this guest, there was a DND on the room. Nonetheless, we have staff available 24/7/365 at the front desk to take care of such small issues and if this was raised during their stay it would have been addressed accordingly and every effort would have been made by the staff and management to make their stay comfortable and enjoyable.

Renovations are only happening in the breakfast area during the day time only (which too are almost complete) and all efforts are made not to disturb guests with any kind of noise. I am sorry for the frustration this guest felt but can assure you this is not at all the kind of standard our hotel provides.

We are proud to say that we are among the top choices of hotels for guests visiting Calgary due to our location and proximity to the C-Train station which gives an easy connection to downtown via a short train ride as well as to the Children's Hospital and Foot Hills Hospital which are mearly a 5 min drive away. For the comfort of our guests we offer free high speed WiFi internet access thoroughout the hotel, free parking, free local calls, free daily newspaper, free daily hot complimentary breakfast featuring scrambled eggs, boiled eggs, sausages, waffles, cereal, milk, juices, muffins, tea, coffee, fruits etc. We have a 2 story high indoor heated waterslide with a heated swimming pool, jacuzzi and fitness centre in additon to guest laundry facilities.

Once again thank you for your patronage and we look forward to welcoming you back at our hotel in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites University

Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 110 Hotels in Calgary
Price Range: £40 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Inn And Suites University
Comfort Inn & Suites University Hotel Calgary
Comfort Inn Calgary
Calgary Comfort Inn

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