On arrival we noticed the elevators were dirty, the room smelled. In four days the elevator was never vacuumed. either the carpets need cleaning or the a/c filter needs replacing but the room never improved. there was dust on the furniture. Towels were worn out and should have been replaced. The bath tub tap drips incessantly and one day they never serviced our room! The DND sign was not on the door, so no excuse.
They offer a free hot breakfast but had no eggs or sausage and ran out of milk for the cereal. Very poor choice of breads and sweet buns. I don't know what it was in the thermos but it sure didn't taste like coffee!!
They also add $2.00 per day charge for the room safe even if you don't use it. I did get that reversed.
I made a complaint to the manager about the missed service and was assured it would be looked after. That was the only response. there was no follow up or adjustment to my bill!
Next time I'll stay next door at the brand new hotel!
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- Also Known As:
- Comfort Inn And Suites University
- Comfort Inn & Suites University Hotel Calgary
- Comfort Inn Calgary
- Calgary Comfort Inn