I had one little problem that I'll get out of the way first because the rest is all positive and this slight problem was with check-in.
Service was fast and everything was going great until I provided my credit card to hold an amount. This was the longest I've ever stayed in a hotel and I've probably never stayed in one so fancy, but I have never been to a hotel where they put the whole amount on your credit card PLUS extra up front. *Without informing me of the amount,* the front desk staff member attempted to hold almost $2000 on my credit card. Only after the amount wouldn't go through did she inform me of how much she had tried to hold. I was very much not expecting that and if she would have indicated in advance how much she was putting on, I could have told her that it wouldn't go through and could have paid part on debit.
Not only were they trying to hold the full amount of the booking, but $75 extra per day for incidentals!! I was really shocked as this is unusual to me, and an explanation up front would have helped.
After this she put a lesser amount through but still did not tell me the exact amount that was held on my card, so for the rest of my stay I was left wondering how much $ was left on my credit card. Needless to say I did not go shopping! At the end of the stay, the true amount of the stay went through no problem. I just was not expecting to have to clear in advance $75 extra per day that I knew I wasn't going to spend.
That out of the way, the rest of the stay was fantastic. Every single person I interacted with in this hotel was fun and friendly. Super, super service from holding open hotel and car doors to mailing my postcards. The housekeeper on the 12th floor was absolutely incredible. So happy and pleasant to talk to and she did an amazing job cleaning my room! It was a treat to walk through the doors at the end of the day and actually come home to a clean and tidy room.
The decor of the hotel is gorgeous. The lighting is really nice and warm and the art makes it feel really special. There are some really lovely locations throughout the hotel that set it apart from the rest. Coming down the elevator from the 3rd floor to the lobby is really nice with the lighting and the art.
My room was awesome - a corner room so it was pretty big and I enjoyed my view of the city. It was fun watching the trains come and go. The room was super spacious and I could comfortably live for the week. Bathroom was great too.
One more thing about the hotel - the fitness room is out of this world!! I have never seen machines like they have there. The displays keep you motivated and truly help with your workout. Bring your iPod or even a USB to save your workout info! The pool was really nice too, larger than most hotel pools. I enjoyed the hot tub and the steam room. In the fitness room they also have cooled, treated facecloths that *really* help you cool down after a workout. It felt luxurious up there with a great view! I wish I could go back right now!
The location of the hotel is also really wonderful. Stephen Ave, a pedestrian street, right out the door. You can stroll along to bars, cafes, restaurants, galleries, shops, etc. Or if you go out the main door you can catch the train right there!
If the Hyatt is looking for ways to improve, perhaps HD channels to go with the HD TVs, and a fridge in the room where you can actually store leftovers etc. would be great. Those would be my suggestions.
All things considered it was a treat to stay at the Hyatt and I very much hope that I can stay there when I return to Calgary for fun and not work. The staff were super - best I have ever encountered and I hope they are thanked and rewarded for how this makes the guests feel!
By the way on checkout I had no trouble getting an erroneous charge removed. Great way to end the stay!
- Official Description (provided by the hotel):
- Hyatt Regency Calgary offers world-class service, elegant surroundings and unsurpassed modern convenience. At the corner of Stephen Avenue Walk, a popular pedestrian street filled with restaurants, pubs, shops, theatre and entertainment venues, we are also connected to the Convention Centre. Nestled in one of the city's historic sandstone buildings, the hotel showcases the region's heritage, while embracing a contemporary, western feel that embraces Calgary's cosmopolitan personality. Not only is Hyatt Regency Calgary structurally stunning, it also captures the spirit of the surrounding landscapes with +500 collections of original western paintings and sculptures created by local artists. ... more less
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- Also Known As:
- Hyatt Regency Calgary Hotel Calgary
- Hyatt Calgary
- Calgary Hyatt Regency