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“Pricey but excellent service and nice hotel”

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Hyatt Regency Calgary
Ranked #16 of 110 Hotels in Calgary
Certificate of Excellence
Reviewed 18 May 2009

We travelled with our 18 month old toddler to the Regency Hyatt Calgary in early May 2009. My wife was having her conference in the hotel, so we were given a room on their 18th Floor, which is their Regency Hyatt Club floor. We were given access to their lounge room, which included:

1) Computer with high-speed internet and printer
2) Long distance phone calls
3) Breakfast
4) Evening appetizers & alcohol
5) A big screen TV
6) Non-alcoholic beverages

Yeah, it was really nice lounge room. I was impressed. I am a SPG member but Sheraton or Westin does not have any lounge that offers that level of amenities.

Their 18th floor also includes a swimming pool, hot tub, sauna and fitness room. It was really nice to be in a hot tub over looking Calgary.

The hotel itself is conveniently located close to many attractions, including Calgary Tower, Chinatown, Eaton Centre/ TD Square, Scotia Centre etc.

The room that we received was in the corner, so it was probably slightly larger to help accomodate the crib for our toddler. The hotel offered to provide us with a portable fridge to store our baby food/ milk. That was a very nice touch.

The front desk made a mistake in giving us a room that was not cleaned yet. When they found out that mistake, they were extremely apologetic and offered us access to the lounge on the 18th floor. We had some snack and drinks while they cleaned the room. We were impressed with their level of customer service.

Overall, I was impressed with the hotel's location, services and stay. It is a little pricey but given what they offer, it is understandable.

  • Stayed: May 2009, travelled on business
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1  Thank TheTruth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,477 - 1,483 of 1,618 reviews

Reviewed 1 May 2009

- Do not make any long phone calls from room - you pick up the phone $14.00 - then outrageous charges if call is competed
- Internet access for those traveling without computers $4.00 for 15 minutes
- No fitted bottom sheets on the beds

  • Stayed: April 2009, travelled on business
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1  Thank east635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2009

this is one of the awesome hotels i have stayed in.

everything about the hotel was perfect.

food in this hotel was out of this world and would recomend the steak in the hotel.

it is well linked to other shopping areas and ideal location in down town with rail station nearby

would recomend everyone to enjoy this luxury

  • Stayed: September 2008, travelled on business
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    • Business service (e.g., internet access)
1  Thank anupammahendru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2009

Stayed a couple of nights and enjoyed ourselves very much. Location was perfect. Staff was on the ball. Price was good (except for having to pay for parking). Rooms were very, very nice.

  • Stayed: April 2009, travelled as a couple
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Thank Chaos2Night
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2009

The lobby of the hotel is very impressive - the check-in desk, small. Underground parking is $25/day self-park, definitely a little pricey. There is construction right next door; luckily we were there for the long weekend so we weren't woken up early. Over all, there was nothing to complain about - but nothing to rave about either. The rooms were pretty standard, I was actually expecting them to be more stocked considering it is a 4-star hotel... about as standard as a Best Western or Sandman room, actually. Bathroom was big (a plus!) but very simple. Some areas definitely could use updating. The location was great, and breakfast was fantastic, the coffee, not so much. Wireless was $15/day?! Needless to say we went without. Good for a business meeting; next time I'll spend the extra and go for the Sheraton Eau Claire though... I got the room at a great rate, I wouldn't spend over $150/night to stay here...

  • Stayed: April 2009, travelled as a couple
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1  Thank lauren_c6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2009

After years of staying at the Marriott in Calgary (it's the light coloured building you can see between the hotel and the tower in the picture of the Hyatt), I took an opportunity to stay at the Hyatt. I wish I'd done it sooner.

While there was a minor glitch in my reservation due to conflicting info provided by the cetral reservations person and the Hotel, the hotel came through. I had a very clean and comfortable room, substantially larger than other Calgary rooms I've had. While they did provide me with a room at the end of the floor, one of my guys had a "central" room and made the same comments.

The exercise area was clean, well equipped, and did not smell like a gym.

Service, when it involved a person, was uniformly excellent. As an example, hours after we had checked out we returned to pick up our luggage. I asked if there was someplace to change prior to heading for our flight and was personally taken up to the lockerroom by the concierge. Wake-up calls were spot on and delivered in person as opposed to by machine.

The lobby area is calm and provided a good place to wait and work while my colleague finished up a meeting.

The location of the hotel is excellent. A C-Train station is immediately outside the hotel, It is 3-4 blocks from some of the best Chinese food you will have, it is on the central pedestrian mall of the city, and it is almost connected to the network of Plus 15's (the climate controlled network of interconnections between buildings that pervades the downtown area... and is well used, especially when the temperature is cold as the -23 C we experienced).

Word of warning... DON'T park your car there. There are much better options. It is a flat fee of $25 per day. There is more affordable parking in the same structure (under the convention center side).

  • Stayed: February 2009, travelled on business
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3  Thank GeoMedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2009

When we stayed at the Hyatt, the road construction started outside on the street at 7am! When I mentioned it at check out, all the staff said was "they usually start at 6" and proceeded to charge me full price- $350.00- for the room.

  • Stayed: June 2007, travelled with friends
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Thank metallic_daisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Calgary

Address: Hyatt Regency Calgary 700 Centre St SE, Calgary, Alberta T2G 5P6, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Calgary
#6 Luxury Hotel in Calgary
#6 Family Hotel in Calgary
#8 Business Hotel in Calgary
#8 Romantic Hotel in Calgary
Price Range: £89 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Calgary 4*
Number of rooms: 355
Official Description (provided by the hotel):
Hyatt Regency Calgary offers world-class service, elegant surroundings and unsurpassed modern convenience. At the corner of Stephen Avenue Walk, a popular pedestrian street filled with restaurants, pubs, shops, theatre and entertainment venues, we are also connected to the Convention Centre. Nestled in one of the city's historic sandstone buildings, the hotel showcases the region's heritage, while embracing a contemporary, western feel that embraces Calgary's cosmopolitan personality. Not only is Hyatt Regency Calgary structurally stunning, it also captures the spirit of the surrounding landscapes with +500 collections of original western paintings and sculptures created by local artists. ... more   less 
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Also Known As:
Hyatt Regency Calgary Hotel Calgary
Hyatt Calgary
Calgary Hyatt Regency

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