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“Excellent customer service”

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Hilton Garden Inn Calgary Airport
Ranked #17 of 109 Hotels in Calgary
Certificate of Excellence
Worthington, Ohio
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent customer service”
Reviewed 15 January 2012

Stayed here on business at the airport. I was extremely impressed at the friendliness and professionalism of everyone working the front desk as well as my waiters at dinner and breakfast. The desk converted US$ to CAD$ one for one with NO FEE. I've NEVER encountered that at any hotel in the world and it was appreciated. Hilton Garden Inn's are generally very consistent and this facility is structurally similar to most other Garden Inn's. My room was very clean and the bed was comfortable with a good assortment of pillows. The wifi was also quite fast. The food quality was average but on the up side the menu had more choices than your average Garden Inn. The hotel is convenient to the airport and is located in an industrial park so it's not a destination, but I'd highly recommend it for business or an airport layover.

  • Stayed January 2012, travelled on business
    • Value
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Helpful?
2 Thank Howtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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810 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
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Toronto, Canada
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 January 2012

For working out near the airport this is a great location. Clean rooms and very helpful staff - working in the foyer they will come and provide service which was great. Lisa is very helpful for organizing conference rooms at short notice also

  • Stayed January 2012
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Helpful?
1 Thank Ecosnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
74 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 11 January 2012

I stayed at the hotel twice during December while in Calgary for business. I stayed at this hotel when my preferred area hotel was full.

Front desk staff are quite efficient and courteous. The front desk manager remembered me by name the day that I checked out, even with minimal contact. Check in is very quick yet the staff are happy to answer any questions. Although I didn't partake in 'Happy Hour' because I was in a rush, other hotel guests seemed quite pleased with it... another guest saw me eying the apple cider that was out for Christmas and told me it was quite yummy.

The rooms are comfortable. My king room had a working desk, armchair, flat panel TV and comfortable bed with fresh linen. The washroom was reasonably sized with Neutrogena bath amenities. Shower pressure was respectable and the tub spacious for an average sized person to luxuriate. TV channel listing was decent with multiple cable offerings. I had hoped for Pay per View selections but they aren't available at this hotel. There is a free airport shuttle and he arrived right on time to drive another guest to the Calgary airport.

I didn't partake in the breakfast but there seemed to be numerous other guests enjoying the fare. The room service menu was uninspired but it'd likely satisfy weary travelers in need of a meal.

In comparison with other properties in the area (I've stayed at most of the 2.5 and above selections nearby), the Hilton Garden Inn is in the top tier choices for the area. While staying in the area, I'd rate the Hampton Inn above the Hilton Garden Inn for slightly more independent travelers whom have their own vehicle to go for meals or need a more spacious room. The Garden Inn is a good choice for travelers that want more amenities (and are willing to pay a slightly higher price) but aren't willing to pay 4* prices. The hotel is often full during the week and the prices are higher. Other quality choices in the immediate area are the new Four Points Sheraton (open less than a year), Country Inn and Suites and Holiday Inn Express. I have yet to try the new Courtyard by Marriot which has opened just north of the Holiday Inn Express.

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
2 Thank game_misconduct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nobleford, AB
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2012

Celebrating an anniversary with the family, we chose this as an ideal place with its pool and adjoining rooms so the toddler could be put to bed close by and the adults could play games.
A great family memory!!!!!

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
1 Thank southNobleford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2012

We arrived 2 minutes before the kitchen closed on Christmas Eve, after a long flight from London. We had a very warm welcome and the chef kindly made us dinner, which was good. Superb suite apart from no window in the bedroom - we always sleep with the curtains open, so that was a little strange!

The room had been extremely well serviced for 3 people, which is often overlooked. Plenty of towels and complimentary mineral water. The beds was very comfortable and you could alter the firmness of the mattress on both sides, soft for him, firm for me - bliss!

The staff very very friendly and helpful.

  • Stayed December 2011, travelled with family
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Helpful?
1 Thank Gossetgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 December 2011

Great place to stay in Calgary, the staff is great, especially at the restaurant who goes out of their way to make your stay comfortable.

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
3 Thank NW5Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 14 December 2011

This was a beautiful hotel and quite luxurious. Expensive but worth it. Breakfast was wonderful and the staff great. Definitely would stay here again. We stayed here during our Caravan tour of the west.

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Cary1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Calgary Airport

Property: Hilton Garden Inn Calgary Airport
Address: 2335 Pegasus Rd NE, Calgary, Alberta T2E 8C3, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Calgary
#10 Business Hotel in Calgary
#15 Family Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Calgary Airport 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Calgary Airport Hotel Calgary
Calgary Hilton Garden Inn
Hilton Calgary
Calgary Airport Hilton Garden Inn

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