Myself and my family (including a 5 yr old) stayed at this hotel for two nights. We were in Calgary due to medical appointments. The reservation process was smooth, checking in was very pleasant. The front desk staff were personable and cheerful. Lots of laughs with them! The room extremely nice and comfortable - we stayed in a King Suite on the 4th floor. The pool was lots of fun, cool slide! The included breakfast exceeded expectations!
The entire staff that we encountered were very easy going, remembered us each time we saw them and always eager to help with anything we needed. We requested late check out and it was no problem at all.
Upon check out, we mentioned about some kids running around on our floor the previous night that we had to speak to in order to get them to quiet down as our child was sleeping. The staff were very apologetic, even though it was not their fault, and we were left with the impression it would be addressed with the adults of the group (there was a hockey team staying at the hotel).
The only negative we have is that no pets are allowed. We have two small non shedding and well behaved Bichon Shi-tzu dogs and we had to leave them in our vehicle during our stay which we do not like doing as they are family. It was our choice to stay even though knowing the dogs could not but maybe it could be something the hotel could consider allowing at a future time. We have stayed at many Best Western Hotels and have always been allowed our dogs to stay with us. We understand it is their policy and it will not stop us from staying again, we will just have to make other arrangements for our dogs.
Over all, a great experience and will definitely return soon.
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- Also Known As:
- Best Western Premier Freeport Hotel Calgary
- Best Western Premier Freeport Inn And Suites