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“Perfect first stop”

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Best Western Premier Freeport Inn & Suites
Ranked #4 of 109 Hotels in Calgary
Certificate of Excellence
GreenLeadersBronze level
Bristol, United Kingdom
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Perfect first stop”
4 of 5 bubbles Reviewed 12 September 2012 via mobile

We arrived into Calgary from the UK and were booked here for one night before moving on. Overall we were very impressed by this hotel. Check in was swift and easy, and we were able to settle into the room very quickly, very much a relief as we were tired from the flight.

Room: we had a large room, with two double beds, a huge flat screen TV, desk, armchair, coffee facilities and fridge. The bathroom was a good size and the shower was pleasant with great water pressure.

Services: free Internet throughout the hotel, bar and restaurant. We didn't experience any of the other services.

The good stuff: the service from every member of staff was superb, from the front desk to the waiting staff. The beds were super comfortable and we found the bed linens to be of superior quality. We were also provided with bottles of water for free which was a lovely touch. The evening meal was lovely, the pulled pork sandwich and potatoe skins very good and everything was good value. Breakfast was outstanding, omelettes made to order, a fantastic waffle bar and a wide selection of other breakfast foods in a buffet style.

The not so good: nothing!

Worth noting that whilst the hotel is very handy for the airport it is well outside of town, so you will need transport if you are staying any longer than a night.

We would definitely stay again, and would like to thank the hotel for the excellent service we received.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Max186220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 20 September 2012
Great to hear that you enjoyed excellent service from our staff, the quality of the rooms and your evening meal in our restaurant. I appreciate you taking the time to post your comments for other guests to review. We look forward to your next visit.
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1,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
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English first
winnipeg
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 11 September 2012

stayed here, beautiful looking hotel close to airport and close to the northeast end of the city as a stop before heading off early in the morning for a 15 hour drive across the praries. Sadly didnt get to check out their buffet breakfast, but otherwise, the pool/hot tub were decent, the small waterslide in the pool was a bit scary looking since it pitched people out quite quickley and was close (i thought) to the other edge of the pool. it was clean and well laied out with LOTS of space in the rooms for an extra cot, and the parking was free!
overall, great place to stay for the 1 night for our family. close to airport and major highways as well as CrossIron Mills mall, but not very close to anything else.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank chocolatetwistcone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 20 September 2012
Thank you for posting your review and comments about the Best Western Premier Freeport Inn and Suites. I'm pleased that you mentioned how close we are to the Stoney Trail - the North ring road that provides access to the West and East ends of the City in about 10 minutes with minimal traffic. It's great to hear how much your family enjoyed their stay and I hope you will be back again soon.
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Winnipeg, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 10 September 2012

Had a wonderful comfortable stay in a room with 2 king beds. Beds were very comfortable. The room had a fridge, bar sink, microwave and coffee maker. Very clean. The window opened slightly which allowed us to get fresh air into the room - always a plus. Breakfast buffet was superb - included freshly made omelets with a choice of multiple fillings. Close to the airport. Would definitely stay here again.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElaineWpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 11 September 2012
Thank you for taking the time to post your comments and review on Tripadvisor. I'm please to see that we met or exceeded your expectations for quality of room, cleanliness and breakfast buffet. I look forward to your next visit to Calgary.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 September 2012

This is a great place it stay. Close the the Calgary International Airport. All staff are super friendly, courteous and helpful. As a bonus they provide superb free shuttle service to the airport as well as other locations - for instance to the mall. Absolutely amazing staff and service! The hotel is new and the room was ultra clean. Would definely stay here again if traveling for business or visiting friends in Calgary.

Stayed September 2012, travelled on business
Helpful?
1 Thank Victoria O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 11 September 2012
Thank you for taking the time to post your comment and reveiw about the Best Western Premier Freeport Inn and Suites. I enjoy sharing comments like yours with our staff as it provides them with postive reinforcement from the people that matter the most - our guests. We look forward to your return visit for business or pleasure.
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Long Valley, New Jersey
Level Contributor
238 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 8 September 2012

Location is perfect if your flight from Calgary is early in the morning. Nothing around to see or do. Swimming pool is great and frequenlty used by families. Pool has a slide. Nice hot tub as well. Hotel room was one of the largest I have seen for a chain hotel. Comfortable beds, nice and new carpet. Granite countertop in bathroom. Shower is excellent. The staff is very friendly! Free Internet and breakfast. Breakfast was excellent - you can custom your eggs.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MCNICE9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 11 September 2012
Thank you for your review and comments about the facilities and services at our property. It is great to hear positive comments about our location! I'm please to see that we met or exceeded your expectations during your visit with us. I hope that you can come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 September 2012

I've stayed at this property several times, and will continue to do so. I have always had a great experince and exceptional service. Yes, it isn't central but very easy to access and ample parking.

The rooms are amazing, whether you are travelling for business or pleasure I highly recomend this property.

Hot breakfast in the lounge is a nice addtion, a varierty of choices and ommeltes made to order!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 11 September 2012
Thank you for the wonderful review and comments about the Best Western Premier Freeport Inn and Suites. It is great to hear from one of our regular guests and to recieve such wonderful comments about your expererience and our staff. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton AB
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 4 September 2012

We booked a two night stay through booking.com for this hotel. On our way to Calgary, we received a call from the Best Western advising that they did not have the space for us and would have to relocate us to the Delta Airport - smaller room, cheaper rate. This was the first time we've ever had a problem with a booking.com hotel booking and the first time we ever decided to try a Best Western...only because the suite option and the waterslide for our child to enjoy. Although we certainly would have preferred a suite as we were travelling with our child, we had a lovely stay at the Delta and they were very happy to accommodate us. Their front desk staff were apologetic for Best Western's mistake!

The Best Western did reimburse us for our airport parking which was required with the Delta stay.

Stayed September 2012, travelled with family
Helpful?
4 Thank SavvyTraveller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this review, 11 September 2012
I am truly sorry for not being able to accommodate the reservation you made with us through booking.com. It is certainly never a hoteliers plan to relocate a guest to another hotel however unforseen circumstances will somtimes arise that makes this necessary. It can range from a room having a maintenance issue to a system failure that results in the hotel being overbooked. No matter what the reason, I am very sorry for the inconvenience and frustration that we have caused you.
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Additional Information about Best Western Premier Freeport Inn & Suites

Property: Best Western Premier Freeport Inn & Suites
Address: 86 Freeport Blvd NE, Calgary, Alberta T3J 5J9, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Calgary
#1 Family Hotel in Calgary
#2 Green Hotel in Calgary
#7 Business Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Premier Freeport Inn & Suites 3.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Premier Freeport Hotel Calgary
Best Western Premier Freeport Inn And Suites

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